Bt infinity hub

[Oldrat]

I've been signed up to BT infinity for about six months or so and everything was tickets boo.

With no known system alterations, last night strangely our three iPhones, (6s plus, a 6 and a company iPhone 5) all refuse to connect with the hub but at the same time our 2 iPads continue to connect seamlessly and automatically as normal.
neither the phones nor the pads have the latest update installed as I've heard of problems, so they are all in the same state of tune so to speak.


The phones all pick up the hub and ask for the passcode. When entered its not recognised and refuses to make the connection.

I've tried googling for a solution but everything I read talks about poor connection across the piece, not half and half like I have. I also picked up that the BT helpline is a nightmare, hence this being my first port of call for advice.

I would welcome any thoughts.

 

[Schtum]

Have you rebooted the router, Brian? That usually works. Having said that, these BT Home Hubs aren't the best routers in the world....

 

[Oldrat]

Not actually tried anything yet Mike. I keep reading negative things, like rebooting affecting the speed and should be avoided etc.

It's early doors yet and it's not as if I'm left without a connection, but it is a Right PITA.

I'll give it a go, and report back.

thanks for the prompt response mike.

 

[wessie]

I've had BT Infinity since August. Just like every other ISP I have used, it is necessary to reboot the router a couple of times a month.

It's not specific to home internet either. Same happens at work and I spent 12 years as a factory technician telling people to reboot all manner of electronic systems.

You will not damage your internet speed by shutting power off to the router. In fact, you may see an improvement as any corrupted code in its memory will be refreshed and you may get connected to the network by a better route.

 

[Auwyn]

I have similarly freaky issues with my (outgoing) BT hub.
Every now and again, my macbook drops connection and wont connect again until I reboot the router. Everything else is fine, must just be some freakery with apple and BT.

 

[Schtum]

I have similarly freaky issues with my (outgoing) BT hub.
Every now and again, my macbook drops connection and wont connect again until I reboot the router. Everything else is fine, must just be some freakery with apple and BT.

Likewise. I've found that Apple devices usually works best on Channel 11. I've just had that issue with my Macbook Air this afternoon but rather than rebooting the router, I left it attempting to connect and it did eventually. So far, I've put it down to having a large number of devices connected to the network, including several Apple ones and a Chromecast. I think that streaming to the Chromecast sometimes disconnects the Apple devices.

 

[Oldrat]

update

I discovered the problem about 7pm last night. This morning I found that it also affected my work iPhone, so it was clear then. The iPads both worked and three different iPhones didn't. The router would not recognise the password whether automatically or manual entry.

just now, 1720, Jan has just got in and asked what I had done as her phone was now connecting. I checked and now mine too connects as before.
so it's fixed.

Why or how, I don't actually know. I haven't actually done anything, except seek your words of wisdom which clearly the hub picked up and caused it to sort. itself out. It must have feared the UKGSer reputation for no nonsense (and bollix).

thanks guys.

I'll do some rebooting later in any case.

 

[diplomaticdanny]

Latest iOS update is all sorted and running well, I particularly like the new night time blue light blocker.

 

[wessie]

I have similarly freaky issues with my (outgoing) BT hub.
Every now and again, my macbook drops connection and won't connect again until I reboot the router. Everything else is fine, must just be some freakery with apple and BT.

most likely cause is a spike in your mains or telephone line - few domestic routers will have decent protection from transient power or signal spikes and these can cause all sorts of problems that will not be rectified until you refresh the software running in the router's memory with a reboot.

What probably happened with the OP's router is that the network detected the high rate of failed logins to wifi and the router was sent a "sort yourself out command" which initiated a soft reset, so the problem has been sorted.

 

[Oldrat]

Thanks for the suggestions guys.

most likely cause is a spike in your mains or telephone line - few domestic routers will have decent protection from transient power or signal spikes and these can cause all sorts of problems that will not be rectified until you refresh the software running in the router's memory with a reboot.

What probably happened with the OP's router is that the network detected the high rate of failed logins to wifi and the router was sent a "sort yourself out command" which initiated a soft reset, so the problem has been sorted.

Wessie, thanks for the explanation, and in terms that I can understand

I wonder why one type of Apple product is affected and not another

 

[Schtum]

I wonder why one type of Apple product is affected and not another��

Had the phones been out of the house and disconnected from the network while the iPads remained at home and connected?

I've just been out in the car, driven 14 miles to the nearest town and back and now that I'm home, my iPhone 6S won't connect to the main network. It's connecting to BT WiFi-with-FON but won't connect to the main home network or the slightly differently named network in our annexe which is run off a wifi extender.

 

[Oldrat]

Yep, that'll be a key difference Mike the phones were taken out of the house and the iPads stayed put.

I suppose you'll be doing a reboot of some kind now, hope it resolves itself.

 

[Schtum]

Yep, that'll be a key difference Mike the phones were taken out of the house and the iPads stayed put.

I suppose you'll be doing a reboot of some kind now, hope it resolves itself.

I was just about to reboot, Brian and lo and behold......my phone just connected it to the network of its own accord, as it usually does, having told me on at least half a dozen occasions that the network wasn't available. I think that would tend to back up Wessie's theory.

 

[Deleted account 200502001]

With my BTHub5 I split the channels so that I had an identifiable 5GHz and a 2.4GHz. The 5GHz frequency gives a stronger signal but the 2.4GHz can travel further around the house. I also renamed each one calling them Trojan & Malware to discourage anyone from trying to connect who shouldn't. I always connect to the 5GHz and Mrs Bear and the cub use the 2.4GHz connection. I'll dig out the details of how to do it af anyone wants them.

 

[mrtee43]

Talking about the BT Hub 5, I bought a virtually new one off ebay for £25 to use as a remote access point on my home network, together with a couple of TP link homeplugs. My ISP is Virgin Media and together with their hub and the BT hub I can access the internet WiFi throughout the house at over 50Mbits

From what I read, the BT Hub 5 is actually a very good router.