if you got the line stats from your router, it should give a good indication of what speeds your line will support, and might show up a problem.
BT internet woes again
- Thread starter stolzy
- Start date
The line stats from the router will only show what the router could negotiate, the line tester (2nd link above) will show what the line should be achieving and what is actually being sync'd, if the two are radically different BT will send an engineer to test the home wiring, they will normally replace the master socket with an adsl/openreach socket.
rce
Registered user
If it improves when router rebooted you could use a 7-day time switch to reboot the router once a week in the early hours.
Current speed is 0.24 Mb/s
BT say i can get 5 Mb/sec (ie 20 times faster than I'm getting)
They already tested the house wiring and replaced the master socket.
All was OK afterwards, now its gone back to the same slow speed.
Already considered Be, after other recommendations, but they don't have coverage in my area.
Orange have guaranteed 1 Mb, but say if there is still a problem the BT engineers will fix it, however, they haven't been able to fix it during the past 10 months, so I'm not hopeful they will have magic tricks they just keep for Orange customers.
On the other hand a 1Mb connection does sound awfully fast
It doesn't really help you young stolzy but possibly good for information gathering.
I'm with BT home hub and seem to get 6 mb ish., although I rarely check it to be honest, and I switch the hub box off every night.
Good luck.
I'm with BT home hub and seem to get 6 mb ish., although I rarely check it to be honest, and I switch the hub box off every night.
Good luck.
Pip_UK
Registered user
That smug-looking, straw-thatched bloke in the BT adverts never seems to have this problem. It's just as well, as that divorcee he's dating seems like a real ball-breaker.
E. Buygum
Registered user
Migrate to an ISP that knows what it's doing like Zen...not cheap but you can always switch to a cheaper supplier when the line is working correctly as the contract tie in is just one month (for ADSL). Orange are as hopeless as BT Retail if not worse.
Mr K
Registered user
Mr K
Registered user
All of which provide service over the same landline and exchange equipment.
Think gas and electric suppliers?
E. Buygum
Registered user
Same landline and (possibly) same exchange equipment connecting to ISP specific network via ISP specific BT Interconnect (both of which which vary greatly in their technical design, capacity and management), ISP specific RADIUS server, ISP specific Internet transit and peering capacities, supported by massively varying capable/helpful Technical Support and Service Provision teams and systems....I could go on. It's far more complex than the utilities where the differentiators are just around billing, commercials and associated customer service.All of which provide service over the same landline and exchange equipment.
Think gas and electric suppliers?
The end user experience of BT Wholesale based Broadband varies enormously for very good reasons. You can hire a Ford Focus from dozens of different companies but don't expect the same level of customer satisfaction from each.
Mr K
Registered user
Dean
Registered user
had a lot of problems recently with my bt broadband.
I have the BT home hub 2 !
saw the advert for the new more powerfull best conection ever (home hub3)
so I called BT and spoke to India and asked them to send me the latest one, they asked if I wanted to buy it, but I said no I want them to send it as Its better than the one I have (allegedly)
they reduced my monthly cost as well provided i stay with them for a year
cant comment on the home hub 3 yet as its still in its box
I have the BT home hub 2 !
saw the advert for the new more powerfull best conection ever (home hub3)
so I called BT and spoke to India and asked them to send me the latest one, they asked if I wanted to buy it, but I said no I want them to send it as Its better than the one I have (allegedly)
they reduced my monthly cost as well provided i stay with them for a year
cant comment on the home hub 3 yet as its still in its box
gipsymagpie
Registered user
Home Hub
I am willing to lay money on it being your router. I have 2 Home Hub 2 sitting under my stairs (anyone want them for nothng?) because I got fed up with them being unreliable and doing exactly what you say (droppng speed to a mnimum over time). I seriously suggest you try a better router. For example I have one of these:
Billion 7800N
Sure its £120 but blimey is it better. My broadband speed went up from barely 1M to 6M over a week. It has never ever dropped the connection and it is true wireless N at 300M for wifi (Home Hub is only 150M). If you are wondering about homehub then just take a peak on ebay...you'll get one for less than a fiver...nuff said.
I am willing to lay money on it being your router. I have 2 Home Hub 2 sitting under my stairs (anyone want them for nothng?) because I got fed up with them being unreliable and doing exactly what you say (droppng speed to a mnimum over time). I seriously suggest you try a better router. For example I have one of these:
Billion 7800N
Sure its £120 but blimey is it better. My broadband speed went up from barely 1M to 6M over a week. It has never ever dropped the connection and it is true wireless N at 300M for wifi (Home Hub is only 150M). If you are wondering about homehub then just take a peak on ebay...you'll get one for less than a fiver...nuff said.
rce
Registered user
All of which provide service over the same landline and exchange equipment.
Think gas and electric suppliers?
Not all ISPs are the same even though over the same copper from the same exchange.
We had crap broadband, switched to O2 and it was much better. Then as I got rid of O2 mobile switched to Plusnet broadband which is also a bag of bollox. So after 4 months going to switch to BE which will hopefully bring us back to what we had (the extra £4.50 a month is worth stopping SWMBO complaining).
Used the same router on all services as it pisses all over the ones provided by the ISPs (Netgear DG834GT running DGTeam firmware).
