Cannon Free Collection and Delivery and Reduced Winter Service Costs

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CannonDP

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Dear All,

I am pleased to extend Free Collection and Delivery to all BMW motorcycle owners (regardless of model) within Essex and Suffolk from today through to 28th February 2010.

In addition, we can offer 10% off all Annual Services between these dates, so keep that BMW Service History intact!

We are mindful that as BMW owners, you are a hardy bunch :clap but not everyone likes the cold, damp riding conditions!

Our courtesy van will collect your bike, carry out the required work, and deliver it back to your home or work address within Essex and Suffolk, at no extra cost.:JB

If you require any further information, please e-mail [email protected]

Thanks and Regards

Matthew Terry
General Manager
 
re:24K

That's incredible.

I can recommend Steptoe for a 1200 service that doesn't require a Bank BailOut loan.
 
ChasMill said:
And replied to at 14.27 :thumb

24,000 mile service £320 (approx)
Plus 4 year brake fluid change: £140



:eek::eek::eek::eek:
Click to expand...

£140 for a brake fluid change!!! What a joke - I go to my mates house and use his compressor to suck the old fluid out from the caliper end - that's no more than 30 mins work and that includes the cup of tea at the end of the job. :thumb
 
reguardless of the high costs i would go anywhere near this dealership .
There customer service and technicians get a big fat zero. They had my bike 7 weeks didnt find a most obvious fault with the wiring loom which was potentially very dangerous and then told the new owner they fixed it within a week but i failed to pick it up thats why they had it so long!!!:mad::mad::mad:
They never returned calls dispite Mathew terry's assurances. Vines of Guilford had the bike 15 min and found the problem now the bike is out of warrenty. Its a real shame they let reputation of BMW down so much with such poor service.
My advice .......go ANYWHERE but cannons:thumb
As theyre my local dealer i gave them a go dispite alot of warnings from others. i wish id travelled a bit further.......once bitten
 
it seems Mathew has his work cut out repairing the damage done by his predessors, but you cant knock the guy for trying:thumb2

but cannons and Mathew are going to have to be a lot more open in their dealings with the disgruntled customers to alay the fears of potential customers:thumb2

good luck with turning this around Mathew
 
They've lost me

They've lost my patronage :mad:, too expensive £72 per hour :eek:, poor communications, not gud enough quality at service time, poor attitude to me, even though I've been a customer for over 10yrs, sales top guy had an attitude problem :mad:, although their new younger younger staff have a much better attitude, they'd have to work hard to get me back, don't suppose they give a shite! :augie
 
Dusan said:
They've lost my patronage :mad:, too expensive £72 per hour :eek:, poor communications, not gud enough quality at service time, poor attitude to me, even though I've been a customer for over 10yrs, sales top guy had an attitude problem :mad:, although their new younger younger staff have a much better attitude, they'd have to work hard to get me back, don't suppose they give a shite! :augie
Click to expand...

Is this a recent experience ?:nenau

They have absorbed all the feedback on here, and the new staff are trying 100% to turn their reputation around. I’m sure if your comment was from a past visit, you'll be pleasantly surprised by the new Cannons:thumb2

(I don’t work for them; I have no link to them other than being a customer. I have had my own poor service in the past, but I’m sure it will/has changed. Give them a chance)
 
Fairly recent

OK you asked Onahi,fairly recent I'm afraid, they serviced my 1150 before I went to Italy in September, they missed a couple of items that needed attention, including the rear brake pads, which I had to change in Italy, missed 2 big tears in the rear drive gaiter, which they did fit free of charge on my return, thanks for that, but at £356 for the service, £99 parts £72 :eek: per hour labour, I'd expect them to have sorted out any probs when I specifically told them I was off to Italy and to give the bike a good going over, I also phoned 5 times to see if my bike was done with no reply, to let me know it was, I was keen on a 12GSA and booked a test ride, also a K1300 tourer, was recommended to try the un-faired hooligan version by one of the staff, but the chief salesman was reluctant and looking down his nose at me, "it's a bit different than the other two your trying?" Err your guys recommend I have a ride on it, any way he didn't seem to think I was a genuine guy, which I am, I have been a customer for at least ten years, and always thought, compared to the rubbish bike dealers I've had dealings with over the years they were OK, I was always made welcome by Bill's ex, Ronnie and his lovely daughter too, Bill took a long while to get to know, quite liked his dry sense of humour, even Bills new wife is very welcoming, rarely see them there now? but the 'higher' staff (new young guy's are much better) seem to think they walk on water and there doing you a favour by letting you buy a bike from them, to expensive and just not worth the money IMHO, so I'll give them a miss for now, speak as you find, every one's opinion will be different, I hope they do improve, we'll see, regards to all Dusan :beer:
 
chad said:
Come on Mathew i think its about time you had your say:nenau
Click to expand...

Hi All,

Ive just returned to the office following a few days of annual leave. Naturally im disappointed to read some of the comments.

In response to the comments regarding Sales People, and 'looking down their noses' we have a fresh team at Cannon. Adam Paris joined us in March 2009, Richard Lawrence joined us in September (from Heine Gerick) and Karl Welburn our New S1000RR ambassador re-joined the company this month after leaving us in february this year.

There are no premadonna's in this Dealership, all my Sales Staff are affable, approachable, likeable guys!! Come and have a chat and find out for yourselves. OK, we have lost some experience and product knowledge, but we have gained much more in personality and passion for motorcycling!

We also parted company at the end of September with our Service Advisor. This is an area of the business we are seeking to promote from within if possible.
I notice some of the comments regarding service relate to september or prior.
We dont get it right all the time, and I accept that we make mistakes. Find me a dealer that doesnt?! At least respect the fact that we are making improvements all the time, and these dont happen overnight. If the pace of change is too late for some, then all I can do is apologise, but as always, most of these posts provide just a 'snippett' of the big picture.

Our 2 New Technicians joined us in June/July, Tina and Peter and have made a fantastic difference to our Technical team, plus we took on an Apprentice, Tony, whose abilities far outway his experience - one for the future for sure.

I continue to take on board everyones feedback, especially relating to the non-return of phone calls, and will strive to improve this. I am not a one man band, so cannot make/return every call, but as a Team I am confident we are moving in the right direction!

Kind Regards

Matthew Terry
General Manager
 
Hi All,

Just to add that our Labour Rate is in line with the National Average across the 40 Motorrad Dealers.

We also have a 15% discounted rate for customer's who purchased their bike from us.

£72.00 per hour also includes the VAT which we cannot control.

ABS systems do indeed take considerable time to bleed. For sure, you can bleed your front and rear calipers in half an hour or so, but by the time your ABS unit has mixed the old brake fluid with the new, you're no better off!

The time is taken by bleeding the hydraulic ABS modulator (control unit) which has to be actuated by the diagnosis computer in order to flush it all through.

Yes, you can suck out brake fluid at the calipers, but this is not as per BMW recommendations.

I cant, and wont apologise for carrying out the work as per the manufacturers recommendations - as anything else would be quite wrong.

Hope this clarifies these two points.

Kind Regards

Matthew Terry
General Manager
 
:clap Matthew, at least you are not making excuses.
It makes a change for someone from Cannons to be so forthright on this Forum..
Lets hope you get more of this lot in and can convince them that Cannons has changed...
It will not be done overnight, some on here have very long memories...
Lord Vader in particular was treated with utmost disrespect by the former head honchos.
You must have read that thread ................

If not I'll pm you a link..................

In case you may wonder what the feck this has to do with me, being as I'm in Devon..
>> From 1977 till 1985 I helped drag a failing BMW, Kawasaki dealership back from the dead, to top dealership ..I was there at weekends only, helping out in all depts.
When I moved down here to Devon the dealership folded voluntarily within 12 months
The senior Mechanic was headhunted by Superbikes, Brum 2 weeks after I moved and apparently that was start of the slide...
To quote the Owner [who also had a Peugeot and Rover main dealership]
The remaining workshop staff were letting shoddy work out and the parts lad was stealing :(
I used to organise "Ride out Days" "Special open days" with folk like Mike Hailwood attending..
Me I got my R90s for £900 in 1980 plus other good deals on the older P.Ex's which I sold on throughout the UK..........
I'm retired now but I still miss the hubub, meeting and converting folk who thought Beemers were "Old Mans Bikes"


EDIT
Why not extend the 15% discount to ALL Tossers ???
That could help restore some faith and goodwill..
 
Proff,

I respect the 'length of your sentence' :) and your obvious expertise!:)

Yes, I have seen almost every thread available, thanks.

Thanks also for your good wishes - Rome was not built in a day, but also; whilst remaining respectful of peoples views, I still maintain that the vast majority of our customers are satisfied.

If I though for one moment this was not the case, then I would accept defeat, and thats not my style! :clap

Kind Regards

Matthew
 
CannonDP said:
Hi All,

Just to add that our Labour Rate is in line with the National Average across the 40 Motorrad Dealers.

We also have a 15% discounted rate for customer's who purchased their bike from us.

£72.00 per hour also includes the VAT which we cannot control.

ABS systems do indeed take considerable time to bleed. For sure, you can bleed your front and rear calipers in half an hour or so, but by the time your ABS unit has mixed the old brake fluid with the new, you're no better off!

The time is taken by bleeding the hydraulic ABS modulator (control unit) which has to be actuated by the diagnosis computer in order to flush it all through.

Yes, you can suck out brake fluid at the calipers, but this is not as per BMW recommendations.

I cant, and wont apologise for carrying out the work as per the manufacturers recommendations - as anything else would be quite wrong.

Hope this clarifies these two points.

Kind Regards

Matthew Terry
General Manager
Click to expand...

Well said Matthew........................:clap:clap

Give the guy a break, he's got some balls to come on here and try to put past wrongs right

He's offering a discounted 'winter service' package which is a genuine discount and saving to BMW riders of new and not so new bikes and the free delivery/collection costs about £30/bike at least, when you factor in fuel/labour and van running costs.

He's trying hard, give him some credit

BMW Motorrad dealers have a hard job 'pleasing all of the people all of the time'

Whether you favour home servicing or independent BMW servicing..............this is not the thread to discuss the 'pros and cons' of cost versus main BMW dealer service costs

Some people prefer to use Main BMW dealer for service and others don't..........it's free choice

Without BMW dealers we wouldn't have a network, so give them a break

I run older bikes out of warranty, but still use Rainbow BMW for service/parts and when it comes down to it, there ain't much in it...............I priced up a 24000 service with a Northern independent specialist and Rainbow and there was less than £20 in it, overall
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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