Charging TomTom Rider

[JDH]

Question for the guys who use TomTom - When mains charging, should there be some sort of charging light showing?

Thanks,

John

 

[hightower]

No, not on the Rider. There is a battery level indicator in the display when you go to 'VEIW ROUTE', but that's all you get.

 

[JDH]

Thanks a lot mate, appreciate the prompt reply

John

 

[Gaz]

Don't forget to occasionally charge the headset as well, it will go flat! (the socket is under the rubber bit at the opposite end to where the earpiece attaches)

 

[JDH]

Thanks xray, how long should initial charge be for the TomTom unit and the bluetooth unit?

 

[Gaz]

i think the manual says what the unit requires, and the headset i just left in overnight, sorry i can't be more specific.

 

[JDH]

No probs, thanks anyway

John

 

[barryt]

TomTom Rider Fault

Hi Guys,

Just for confirmation can somebody tell me this is definately the case?? Not that I don't believe it but I've had an ongoing fault with my Rider for about 5 weeks. The most recent response from TT is as follows:

Thank you for contacting TomTom Customer Support

Does the green light show up when connected to home or car charger? Do you still have a proof of purchase, would you like to send the device in for a repair, as it sounds like a hardware issue to me?


With Best Regards

The TomTom Customer Support Team

What green light??

The unit has been rebooting on my bike for a while - I can't see any wear to the pins at the back but basically now I can't switch it on consistently - sometimes it comes on but most of the time nothing at all.

 

[andyclift]

Barry,

Don't expect to get a sensible response when emailing Tomtom. I think they may be using an auto responder that looks for key words in the message and sends you preworded replies.

This seems the case here as on a Rider you don't get a car charger anyway!!

If it's a Tomtom Mark 1 you may not see wear on the pins, the bracket just gets loose and makes/breaks the connection. Take up the offer to send it back. They send you a DHL account number and you just phone them and arrange for it to be picked up. Replacement can take a long time though, mine took seven weeks. The only good news is that this is a well known design fault on the Mark 1 and if you make a real fuss about not fit for purpose they send you a nice new Mark 2

PS. Mine was out of guarentee but by making a fuss I still got the Mark 2 for free (and the Mark 1 replaced as well)

 

[barryt]

Barry,

Don't expect to get a sensible response when emailing Tomtom. I think they may be using an auto responder that looks for key words in the message and sends you preworded replies.

This seems the case here as on a Rider you don't get a car charger anyway!!

If it's a Tomtom Mark 1 you may not see wear on the pins, the bracket just gets loose and makes/breaks the connection. Take up the offer to send it back. They send you a DHL account number and you just phone them and arrange for it to be picked up. Replacement can take a long time though, mine took seven weeks. The only good news is that this is a well known design fault on the Mark 1 and if you make a real fuss about not fit for purpose they send you a nice new Mark 2

PS. Mine was out of guarentee but by making a fuss I still got the Mark 2 for free (and the Mark 1 replaced as well)

Thanks for the advice - the automated response makes sense now as I thought they seemed quite oblivious to insults.

To add insult to injury they also sent me a link to a customer response form asking me for my opinion on support to date as "my opinion was very important to TomTom". The free text box at the end was quite useful for unloading frustration!

I'll keep pushing them for a replacement.

 

[Dickieboy]

Definitely 'No charging Light' on the Rider 2nd edition

 

[Egon]

The only charging light on a TTR 1 is on the car charger

 

[Charlie George]

Tomtom service contact

I haver had the same problem on a TT2, not charging on bike cradle unit.

I tested on the car cradle unit no problems.

I went down the Email route and never got an answer from TT. Went back to supplier who gave me a tel # 08451610009 [english speaking staff in Holland] and explained the problem and after faxed proof of purchase I was told I would be sent a replacement cradle.

Brilliant I thought but they sent the wrong part a 'new ram unit' funny no electrics on that!!!

I contacted them again and was told the bike cradle is a not a part replaced without examination and was asked to send Tomtom and cradale back. They sent a free postage bag and it was sent off 7 days ago, received an email from a company in Fife [see below]

[We have received your defective item(s).
We are currently testing your item(s) to determine the defect. If the repair is covered under warranty, the item(s) will be repaired/replaced free of charge, usually within 10 working days. If the repair is not covered under warranty you will generally receive an out of warranty confirmation, along with the repair fee, within 3 working days of receipt of this e-mail.]

Still waiting in hope.

 

[barryt]

I haver had the same problem on a TT2, not charging on bike cradle unit.

I tested on the car cradle unit no problems.

I went down the Email route and never got an answer from TT. Went back to supplier who gave me a tel # 08451610009 [english speaking staff in Holland] and explained the problem and after faxed proof of purchase I was told I would be sent a replacement cradle.

Brilliant I thought but they sent the wrong part a 'new ram unit' funny no electrics on that!!!

I contacted them again and was told the bike cradle is a not a part replaced without examination and was asked to send Tomtom and cradale back. They sent a free postage bag and it was sent off 7 days ago, received an email from a company in Fife [see below]

[We have received your defective item(s).
We are currently testing your item(s) to determine the defect. If the repair is covered under warranty, the item(s) will be repaired/replaced free of charge, usually within 10 working days. If the repair is not covered under warranty you will generally receive an out of warranty confirmation, along with the repair fee, within 3 working days of receipt of this e-mail.]

Still waiting in hope.

Had that same conversation with TomTom today on the number you quoted. They've more or less told me the same but my unit is just over 12 months old and I don't have proof of purchase anymore so they are saying to send it in and they will give me a quote to repair it (even though it has a 2 year warranty). If I choose not to take it then they will post the unit back. They have no record of when the sale was made so the fact that I can't prove when I bought it means I'm screwed.

I asked them about the fault - I said I'd read about it on a number of forums - they said that they are completely unaware of any issues with TT1 - as far as forums go they said that there is lot of incorrect, exaggerated information on forums. If it is then its damaging their reputation and they don't seem to mind that.

Think I might look at alternatives - I'm not giving TT any more cash frankly.

 

[andyclift]

They've more or less told me the same but my unit is just over 12 months old and I don't have proof of purchase anymore so they are saying to send it in and they will give me a quote to repair it

Make a bigger fuss. My Mark 1 was 18 months old when they exchanged it FOC for a new one (and I had no proof of purchase) - then I made a bigger fuss about the time they took and they sent me a complimentary Mark 2 plus car kit plus one year free subscription to the Tomtom Plus services.

If you have problems don't bugger about with the help lines. Check this link to get to the top.

http://myweb.tiscali.co.uk/clift/tomtom.html

 

[Charlie George]

Just got a new cradle and repaired TT2

All works well

They dealt with it within the 7 days.

Could not have been better.

Email contact a waste of time. Must speak to a human!!!!