EWS! and RAC

Wegby

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Interesting journey home last night...

Left London as normal on my way home to Sussex, but a couple of miles after filling up at the Mottingham Shell on the A20, the engine on my (now not so awesome) steed cut out and left me stranded on the A20 Sidcup by-pass, just over half a mile before the next exit. Electrics still worked, but starter button inactive, so no hope of getting anywhere soon, especially as the remote diagnosis was that it looks like the brain that decides whether the immobiliser should be on or off had failed, or something like that. It had also started to rain. Again.

18:27. Called the RAC. Explained the situation, including that I was in a 50mph limit, where most traffic was doing at least 60 and it was a dangerous position as the kerb was too high for me to bump the bike up it.
Was told by RAC operative that the recovery truck should be with me in about 90 minutes. Ok, not great, but I can live with that.

Started to push the bike uphill to the next junction. At face value, this hill / slope looks minimal. It does not feel like that when you're kitted up and have a 1200GSA to push with a full tank of fuel. Tried pushing it in 50-100m stretches, but after about 600m, arms felt almost completely turned to jelly and I was seriously knackered. A bit like the bike.

20:30. Called the RAC again. No idea where the recovery truck was, but a call had been raised to be recovered. New arrival estimate around 2 hours. It was still raining, traffic was still blasting past at around 60+, and I was frantically waving my Hi-Viz jacket at idiots in 4-wheels for them to give the bike clearance, that it felt like that I had become part of the cast from the popular Christmas film, The Railway Children. By this time, I'd also called the local Police, and they had turned up and gave me a hand to get the thing off the road. RAC bod said he'd escalate to a manager and have someone call me back.

21:30. Called the RAC. There's a pattern forming here... It was still raining, traffic still thundering past, and still no signs of a recovery truck, or call back. Still, the good news was that this RAC-bod, said the truck was on its way and was about 30 minutes away, after giving them a call when I was on hold. It was now pissing down and I'd been outside in it for just over three hours. Have I mentioned it was raining?

22:15. Guess what? No recovery truck, no call-back, but there was something that was here. Rain. And lots of it. The next RAC-bod I spoke to, eventually, told that the recovery truck was about 30-40 minutes away. Had I entered a localised time-loop, or had someone been telling fibs when I last called just under an hour ago..?

The truck eventually arrived just before 11pm; 4½ hours after my first phone call. Got the bike loaded ok, but the fun hadn't ended. With all the rain, there was lots of standing water around, and someone had severely embarrassed themselves on the M25 just after J4. Traffic was standing for about 40 minutes while debris from the impact with the Armco and the kitty-litter was swept away. I finally got home around 1:30am, after dropping the bike of at BGM en-route, so hopefully will get the official diagnosis either today or over the weekend.

Al this made me wonder; how come in 2020, with so much satellite-tracking, data analysis, etc., could the RAC be so wildly inaccurate with their initial estimate of 90 minutes for the recovery truck to arrive. It also made me wonder whether the AA, Green Flag, or any other outfits out there are better, so would be grateful for any experience you bikermates can share.

I do appreciate that motorcycles are a relatively uncommon form of transport here, and that recovery / waiting times (for a full recovery) are might be longer than the average wait for someone in a car, but 4½ hours? That strikes me as being thoroughly unacceptable, especially if you get stranded in what's potentially a dangerous position.

The other alternative I'm considering is to but a trailer, so I can at least call home for hay-ulp, Penelope Pitstop style (although this might not work so well when I'm 200+ miles from home)....
 
I can track Arnold, my DPD parcel delivery chap, on my phone and get a pretty accurate time for delivery.
I'd guess that the RAC and AA et al have so few drivers that times like yours are/will be common place.

Hope you get your bike back soon!
 
I had similar story, apart from getting a Triumph Trophy 12 mixed up with a Triumph TR6 and an argument as to where I was, A68 Carter Bar.

Oh no you're not

Oh yes I am

Repeat ad nauseum.

Got full refund of premium.

Sent from my SM-G925F using Tapatalk
 
It's simple...they were lying to you the whole way through, that's surely grounds for a refund of your premium. I believe you can now track the AA breakdown trucks with their app, maybe it's time to vote with your feet.
 
RAC appear to be a bit shit at the moment - back in December my wife had a flat in her Suzuki on a Friday evening. No space saver spare wheel just an electric pump and a bottle of sealant. Tried it but hole too big and so did not work.

RAC called and took 5 hours to be recovered - will be changing providers come renewal time.

Also bought her a space saver wheel for Christmas :D
 
what a horrid experience.

I see no plod or highways agency gave a shit either. Should have checked the bike under a truck, would have solved a few issues and got people on scene a bit quicker
 
Interesting journey home last night...

Left London as normal on my way home to Sussex, but a couple of miles after filling up at the Mottingham Shell on the A20, the engine on my (now not so awesome) steed cut out and left me stranded on the A20 Sidcup by-pass, just over half a mile before the next exit. Electrics still worked, but starter button inactive, so no hope of getting anywhere soon, especially as the remote diagnosis was that it looks like the brain that decides whether the immobiliser should be on or off had failed, or something like that. It had also started to rain. Again.

18:27. Called the RAC. Explained the situation, including that I was in a 50mph limit, where most traffic was doing at least 60 and it was a dangerous position as the kerb was too high for me to bump the bike up it.
Was told by RAC operative that the recovery truck should be with me in about 90 minutes. Ok, not great, but I can live with that.

Started to push the bike uphill to the next junction. At face value, this hill / slope looks minimal. It does not feel like that when you're kitted up and have a 1200GSA to push with a full tank of fuel. Tried pushing it in 50-100m stretches, but after about 600m, arms felt almost completely turned to jelly and I was seriously knackered. A bit like the bike.

20:30. Called the RAC again. No idea where the recovery truck was, but a call had been raised to be recovered. New arrival estimate around 2 hours. It was still raining, traffic was still blasting past at around 60+, and I was frantically waving my Hi-Viz jacket at idiots in 4-wheels for them to give the bike clearance, that it felt like that I had become part of the cast from the popular Christmas film, The Railway Children. By this time, I'd also called the local Police, and they had turned up and gave me a hand to get the thing off the road. RAC bod said he'd escalate to a manager and have someone call me back.

21:30. Called the RAC. There's a pattern forming here... It was still raining, traffic still thundering past, and still no signs of a recovery truck, or call back. Still, the good news was that this RAC-bod, said the truck was on its way and was about 30 minutes away, after giving them a call when I was on hold. It was now pissing down and I'd been outside in it for just over three hours. Have I mentioned it was raining?

22:15. Guess what? No recovery truck, no call-back, but there was something that was here. Rain. And lots of it. The next RAC-bod I spoke to, eventually, told that the recovery truck was about 30-40 minutes away. Had I entered a localised time-loop, or had someone been telling fibs when I last called just under an hour ago..?

The truck eventually arrived just before 11pm; 4½ hours after my first phone call. Got the bike loaded ok, but the fun hadn't ended. With all the rain, there was lots of standing water around, and someone had severely embarrassed themselves on the M25 just after J4. Traffic was standing for about 40 minutes while debris from the impact with the Armco and the kitty-litter was swept away. I finally got home around 1:30am, after dropping the bike of at BGM en-route, so hopefully will get the official diagnosis either today or over the weekend.

Al this made me wonder; how come in 2020, with so much satellite-tracking, data analysis, etc., could the RAC be so wildly inaccurate with their initial estimate of 90 minutes for the recovery truck to arrive. It also made me wonder whether the AA, Green Flag, or any other outfits out there are better, so would be grateful for any experience you bikermates can share.

I do appreciate that motorcycles are a relatively uncommon form of transport here, and that recovery / waiting times (for a full recovery) are might be longer than the average wait for someone in a car, but 4½ hours? That strikes me as being thoroughly unacceptable, especially if you get stranded in what's potentially a dangerous position.

The other alternative I'm considering is to but a trailer, so I can at least call home for hay-ulp, Penelope Pitstop style (although this might not work so well when I'm 200+ miles from home)....
If you really really want to get back at them, do a subject access request under gdpr for ALL information relating to your call. Then you'll find out the truth, as you may wish to complain to the FCA.

Sent from my SM-G925F using Tapatalk
 
I have found the AA is similar sometimes when it comes to recovering bikes in that you may get a recovery person in the first two hours slot but it will probably be another two hours before a designated bike equipped flat back wagon will pick you up it its dead.
 
4.5 hours is normal from my experiance. Had 2 punctures in within a few months of each other. After saying the collection time would be around 2 hours they both ended closer to 4 hours.

Both collections were onto flatbeds.

1st time i went back into my office. 2nd time i went to a pub for coffee and dinner.

If they just told you it would be 4 hours initially you would moan like mad but at least you can then make a plan and get indoors to wait for recovery.
 
Im with the RAC ;)

When i had the Virago, and i broke down at work, i called RAC ..

Call back within 20 mins from the assigned roadside bod, who said it will be 3 hrs ,

He explained he was in my location, but would have to travel 50 odd miles the other way to get the bike trailer, and then a 50 mile trip back with said trailer.

true to his word he arrived around the 3hr mark and trailered me home


When i broke down on the GS, they were with me within 40 minutes, I asked why he didnt bring the trailer ....

Apparantly they dont have any dedicated bike trailers any more, as no one would pay for there upkeep, so they fell into disrepair, and were disposed of

But , any patrol bod could have a new trailer, but they had to purchase & maintain it themselves ... and the uptake was zero

THe practice now was a car low loader
 
I am with Britannia rescue called out four times over the last two years twice for the GS FD problems twice for the XT600 fuel and caburation problems, they sub out to motorcycle SOS each time they were there in the time stated and took me home.
The RAC/AA are car recovery organisations you are better off with a bike recovery company.
 
did anyone ever breakdown when they owned a Japanese made bike ?

after 10 years with this brand, one should take a real bike out... the difference is quite startling - if honest with yourself - you'll wonder why you stick with a faulty defender that's double the price it should be, when lexus have been making a reliable 200% upgraded range rover for 12 years
 
did anyone ever breakdown when they owned a Japanese made bike ?

after 10 years with this brand, one should take a real bike out... the difference is quite startling - if honest with yourself - you'll wonder why you stick with a faulty defender that's double the price it should be, when lexus have been making a reliable 200% upgraded range rover for 12 years

did you read the post before your's? I believe an XT600 is Japanese!
 
did anyone ever breakdown when they owned a Japanese made bike ?

after 10 years with this brand, one should take a real bike out... the difference is quite startling - if honest with yourself - you'll wonder why you stick with a faulty defender that's double the price it should be, when lexus have been making a reliable 200% upgraded range rover for 12 years
Clutch adjuster went on my SV650.

Sent from my SM-G925F using Tapatalk
 
did you read the post before your's? I believe an XT600 is Japanese!

ah...

well we could always blame the modern world for improving things (as in designed to fail - with obsolescence built in at the factory to both hardware and software so the dealers say busy and your wallet empty)

you don't want to read the story I just found where Bosch and Mercedes deliberately engineer in fake faults to put lights on the dash and 500 quid to the dealer to do nothing but remove the fake fault in software.

Funny how your government just agreed to update the MOT - so if any lights are on it fails...

everything's connected.... the only bit missing is your understanding of quite how sick the world is....
 
Get a Harley and use their breakdown cover. Bloody brilliant.

Case 1: Blowout on the M23. 20 minutes later, van picks me and bike up and takes bike to my local dealer and then takes me home.

Case 2: Wheel bearing packs up in Black Forest (pretty much middle of nowhere). 1 hour later, truck pulls up, picks up bike, takes me to hotel (paid for - plus dinner paid for), takes bike to nearest dealer. Next morning, recovery bloke picks me up and takes me to dealer which was about 60 miles away. The bike is fixed and ready for me to go. All free of charge under warranty, plus a free t-shirt.

Alternatively, AA called out to my BMW (car) which had gone tits up in a flood. Took 4 hours to get a truck there to take me and the car home. I was about 3 miles from home at the time....
 
The AA left my daughter alone with her bike on the side of the road for 3 hours. When the recovery driver arrived he was a chauvinistic pig who insisted on smoking the whole time. Bad idea to upset my daughter. Ended with a personal apology from the driver and a refund from the AA:D
 
called out four times over the last two years twice for the GS FD problems twice for the XT600 fuel and caburation problems,


Do you still have it, it may not have been Japanese?

Yamaha chassis number 1st character- Identifies the country in which the vehicle was manufactured.
For example: U.S.A.(1or 4), Canada(2), Mexico(3), Japan(J), Korea(K), England(S), Germany(W), Italy(Z)

XT 600 1984,85,86 43F USA,CAN,EUR
XT 600 1984,85,86 47N EUR(Swiss)
XT 600 S,T 1984,85,86,87 49L USA,AUS
XT 600 T,N,S 1984,85,86,87 49M USA
XT 600 L,N,S,T 1984,85,86,87 49N USA
XT 600 NC,LC 1984,85 49R USA
XT 600 SC 1986 49R USA
XT 600 TC 1987 49R USA
XT 600 1987 2KF USA,CAN
XT 600 ,N 1987 2NF USA,EUR(Germany)
XT 600 1988,89 2WJ EUR(Swiss)
XT 600 U 1988 2WK USA,CAN
XT 600 U,UC,W,WC 1989,90 3EW USA
XT 600 1989 2KF 2NF USA,CAN,EUR
XT 600 E 1990,91,92,93,94 3TB USA,CAN,EUR,OCE,JPN,OTH
XT 600 EN 1990,91,92,93 3UW EUR(Germany)
XT 600 E 1990,91,92,93,94 3UX USA,CAN,EUR
XT 600 AC 1990 3UY USA
XT 600 EA 1990 3UY USA
XT 600 E 1990,91 3UY USA
XT 600 E,BC 1991 3UY USA
XT 600 E,D,DC 1992 3UY USA
XT 600 E,EE,EC 1993 3UY USA
XT 600 E 1994,95 3UY USA
XT 600 EA 1990 3WR USA,CAN
XT 600 EB 1991 3WR USA,CAN
XT 600 E 1992 3WR USA,CAN
XT 600 EE 1993 3WR USA,CAN
XT 600 E 1994,95,96,97,98,99,00,01,02 3WR OCE,AUS
XT 600 (kick) 1991,92 3TB EUR(Spain, France)
XT 600 N(kick) 1991,92 3UW EUR(Germany)
XT 600 E 1995,96,97,98 3TB EUR
XT 600 KH 1993 3TB USA,CAN,EUR(france)
XT 600 KN 1992 3UW EUR(Germany)
XT 600 E 1994 3UW EUR
XT 600 E 1995,96,97,99,00,02 3UX EUR(Swiss)
XT 600 E 1996 4MW OTH(brazil)
XT 600 1994 3TB EUR
XT 600 E 1999,00,01,02 DJ021 EUR(all)
 


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