Free 1st Service

[BJEast]

Watch out, they (BMW dealers) are withdrawing the catalogue with the free first service info on the back as a LOT of people have been bugging the dealers about this. If you have one (or more) then keep hold of it!! What one dealer told my girlfriend was that it also mentioned somewhere in/on the catalogue that its sub-noted that its down to the dealer to do this and not a written in stone rule. What I need off one of you (Skywalker pretty please get back to me!!) is one of these catalogues as I go past BMW UK HQ everyday (Bracknell) and I would like to drop in there with the "ammo" and get a horses mouth answer.

Please please help!!

[email protected]

B

 

[robeekay67]

here we go..

oh look surely not bmw and its dealer network ripping people out of their cash again?

once again the aura of bmw is not equal to its parts.......you have to question a dealers motives to 'forget' whats written on their brochures...i suppose this is a problem with purchasing an assumed 'premium' band..there isnt any market competition (eg lots of yam / honda dealers) so you are always going to be hit in your wallet...

mebee what this site might consider doing is a page where you list what every service cost you and what marks you would give the overall standard of service....that way national differentials and standards of work will shine like a lighthouse......till then, seems to me, certain places will carry on getting away with it...............

 

[Bikerbear]

Got another Email from BMW and also had a conversation with them..Its down to the dealer apparently only today have BMW Mottorad told their Customer Service Agents that "Dealers will by and large honour the first free service providing that they were the dealership that sold the bike".

I then spoke to Michael at Allan Jefferies who courteously informed me that it as always been their practice to charge for consumables etc.

Not wanting to have an argument with Allan Jefferies, I did say I would carry on the argument with BMW UK (and I will), but other than this (and with me) AJ have been good - even pointing out a small scratch on the belly pan when they delivered the bike (R1100s BCR) which is being replaced this Friday.

I wouldn't have noticed the scratch in a month of Sundays, and If I did I'd have thought it was a stone scratch.

So on the debate of Free First Service - I don't feel that I'm any further on!!

Keep on trucking (should that be riding).

 

[BJEast]

Got the catalogue, now its time to have a chat with Sawbridgeworth!!!

B

 

[robeekay67]

will sawbridgeworth begin the road to redemption.......

 

[BJEast]

On the phone to Sawbridgeworth at the moment, they would normally charge sundries (filter oil etc) but he said it'll be waived as it says it in print. They also said that the first service is now more than just an oil change. They say that they'll also be adjust the valves (already??) and balancing the carbs (yes its injection but u get the idea), so maybe it'll not be suffering the 'jerky' slow speed stuff thats been mentioned on here. Maybe other dealerships should maybe take note (Reading Coopers volunteered to my girlfriend that they do a free service as a matter of course) so that was an alternative arguement that I was going to put forward.



B

 

[bgregor]

I am currently waiting for an October delivery on a new GS, so I called my dealer ( Calterdon Inverness) to find out what the score was with the first service.

I was told the first service is always free, it comes out of the profit on the bike. They also said there were some dealerships trying to work a fast one by charging for the service and they didn't think this was fair.



This means more beer Tokens.

('')

 

[sixfootandstocky]

Here in the land of the grape:

First service - labour included - parts extra
2 years warranty
3 years breakdown cover
dance pize