Merelander
Guest
Hi I am a new East Anglian GSER, having purchased my F800 in September of last year from Lind. I love my Bike as it does everything (well not quite everything!) I would like it too.
This is my first Thread and I do make an apology for moaning.... BUT..... I needed to go Lind for my First Service today, and to have an emergency re-call carried out.
I had booked this up weeks ago, and whilst I admit to having missed my first appointment, I was very dissapointed with the Service. Whilst perusing the gorgeous machines in the showroom, as our Service adviser was busy, I had a chance of a coffee (v nice). The Service Adviser (SA) then appeared, and was obviously involved in a long conversation with a customer who seemed to have something concerning him about his bike. The SA looks at me with a pained expression at the same time as pulling the phone away from his ear, completely disregarding what his customer was saying. Eventually he was able to serve me. It was a routine service and re-call. I said that I was concerned with the fact that my clutch plate must be wearing at an alarming rate, because I had in 4000 miles had to re-adjust the cable twice. Should this be cause for concern? SA..'I will mention it to the technician' was his retort. Whilst writing adjust clutch on Job Card. He kind of missed the point of my concern which was why was the clutch wearing so quickly? I do not cover my Clutch or slip it in any way!! In fact the cable at this rate will run out of adjustment very soon.
Anyway He would not lend me a bike because I did not have my D/Licence. Fair play, but at no time was I told that I would need a licence in order to have a courtesy bike. And on recounting the story in the Car Park with a fellow GSER, he told me that only last week there was someone in there with no licence, and that they had phoned the DVLA for the relevant Ins information. I was Miffed to say the least.
Maybe they had an off-day, maybe they were busy. But I will be looking to buy my panier set elsewhere and have my Service work also carried out elsewhere.
Grrrrrrrr!!!!
This is my first Thread and I do make an apology for moaning.... BUT..... I needed to go Lind for my First Service today, and to have an emergency re-call carried out.
I had booked this up weeks ago, and whilst I admit to having missed my first appointment, I was very dissapointed with the Service. Whilst perusing the gorgeous machines in the showroom, as our Service adviser was busy, I had a chance of a coffee (v nice). The Service Adviser (SA) then appeared, and was obviously involved in a long conversation with a customer who seemed to have something concerning him about his bike. The SA looks at me with a pained expression at the same time as pulling the phone away from his ear, completely disregarding what his customer was saying. Eventually he was able to serve me. It was a routine service and re-call. I said that I was concerned with the fact that my clutch plate must be wearing at an alarming rate, because I had in 4000 miles had to re-adjust the cable twice. Should this be cause for concern? SA..'I will mention it to the technician' was his retort. Whilst writing adjust clutch on Job Card. He kind of missed the point of my concern which was why was the clutch wearing so quickly? I do not cover my Clutch or slip it in any way!! In fact the cable at this rate will run out of adjustment very soon.
Anyway He would not lend me a bike because I did not have my D/Licence. Fair play, but at no time was I told that I would need a licence in order to have a courtesy bike. And on recounting the story in the Car Park with a fellow GSER, he told me that only last week there was someone in there with no licence, and that they had phoned the DVLA for the relevant Ins information. I was Miffed to say the least.
Maybe they had an off-day, maybe they were busy. But I will be looking to buy my panier set elsewhere and have my Service work also carried out elsewhere.
Grrrrrrrr!!!!
too. All in all we all have something to gripe about from time to time but I think you will find more positive than negative on here about Linds, unlike my local 'specialists' 
