Had some cracking service from the lads at HG Luton in the last few weeks.
A few weeks ago i rode up to Grimsby to collect my new bike in heavy rain. I had a soaking chest by the time i arrived. I cannot really complain as my Voyager jacket was nearly 3 years old. In those 3 years i have probably covered 60-70,000 miles always using nik-wax every 6 months or so.
I re-read my guarantee and sure enough the Gore-tex was covered for 5 years. So off i headed to HG Luton. Explained the circumstances behind my request for a possible claim.
With no arguments the jacket was sent off to Gore-tex last week for an hour in the rain room. As i still needed a jacket for the commute the staff even gave me a loan jacket to tide me over.
The good news from my point of view, i got a call this morning stating that Gore-tex had identified some minute holes in the liner. I now have £199 in credit waiting for me, all i need to do is top this up by £50 to get the new version.
How cool is that?
Nice to see a company that honours it's guarantee
A few weeks ago i rode up to Grimsby to collect my new bike in heavy rain. I had a soaking chest by the time i arrived. I cannot really complain as my Voyager jacket was nearly 3 years old. In those 3 years i have probably covered 60-70,000 miles always using nik-wax every 6 months or so.
I re-read my guarantee and sure enough the Gore-tex was covered for 5 years. So off i headed to HG Luton. Explained the circumstances behind my request for a possible claim.
With no arguments the jacket was sent off to Gore-tex last week for an hour in the rain room. As i still needed a jacket for the commute the staff even gave me a loan jacket to tide me over.
The good news from my point of view, i got a call this morning stating that Gore-tex had identified some minute holes in the liner. I now have £199 in credit waiting for me, all i need to do is top this up by £50 to get the new version.
How cool is that?
Nice to see a company that honours it's guarantee
