Help

[GS Rider]

My daughter installed a new driver to her pc, it is a hp a330uk.
She reinstalled xp home but nothing works.
what can be wrong and what does she need to do to get her system up and running.
Also she has lost her back up files,from the privious system before it went down.
Bill

 

[Fanum]

When you say nothing works Bill, what do you mean?

Does it boot up into windows properly but then the printer etc doesn't work, or is there a problem booting up?

Are there any error messages ?

Is it a pukka version of XP?

'Lost'......erm, physically? or just can't see them on the hard drive? (it may be possible to salvage them but we need to know more

As much info as you can will help

 

[GS Rider]

When you say nothing works Bill, what do you mean?

Does it boot up into windows properly but then the printer etc doesn't work, or is there a problem booting up?

Are there any error messages ?

Is it a pukka version of XP?

'Lost'......erm, physically? or just can't see them on the hard drive? (it may be possible to salvage them but we need to know more

As much info as you can will help

It start with error message hard disk crupt back up and replace, no recovery disk was not run, new driver fitted, and loaded pukka xp.
no sound drivers or ethernet port working just basic xp.

 

[Fanum]

It start with error message hard disk crupt back up and replace, no recovery disk was not run, new driver fitted, and loaded pukka xp.
no sound drivers or ethernet port working just basic xp.

Sounds like it needs doing again from scratch and then patching using the windows update site....it'll find tens of updates and drivers for everything and it's just a matter of sitting there and letting it get on with it, rebooting, going back to the site and carry on like that until it's all done.

Unless of course the original message was correct and then it's trouble....there are domestic progs that will analyse and sometimes correct HD errors (by ignoring the bad sectors and effectively pretending they don't exist) or she could pay serious money to get the data retrieved which may or may not be possible.

Do you know what make/type of HD it is ? (Seagate and various others do their own progs to analyse them)


Personally (and this may not be right but it's what I'd do if I was sitting in front of that nmachine) I'd try re-installing from the XP disc from fresh and see what happens, then go through the update and patching procedures.
If that did't work, I'd try the HDprogs to see if it could be fixed but TBH it's more likely that a new HD would be the easier route from there.......new HD's are bloody cheap now and you could then set the old one (that sounds like it may be corrupt) as a slave and see if you could extract any info from it after installing that copy of windows on the new HD.

HTH

 

[GS Rider]

Sounds like it needs doing again from scratch and then patching using the windows update site....it'll find tens of updates and drivers for everything and it's just a matter of sitting there and letting it get on with it, rebooting, going back to the site and carry on like that until it's all done.

Unless of course the original message was correct and then it's trouble....there are domestic progs that will analyse and sometimes correct HD errors (by ignoring the bad sectors and effectively pretending they don't exist) or she could pay serious money to get the data retrieved which may or may not be possible.

Do you know what make/type of HD it is ? (Seagate and various others do their own progs to analyse them)


Personally (and this may not be right but it's what I'd do if I was sitting in front of that nmachine) I'd try re-installing from the XP disc from fresh and see what happens, then go through the update and patching procedures.
If that did't work, I'd try the HDprogs to see if it could be fixed but TBH it's more likely that a new HD would be the easier route from there.......new HD's are bloody cheap now and you could then set the old one (that sounds like it may be corrupt) as a slave and see if you could extract any info from it after installing that copy of windows on the new HD.

HTH

she has asked how do you set it up as a slave to opperate xp

 

[Carl]

she has asked how do you set it up as a slave to opperate xp

What Fanum means, is your daughter should install a new hard drive in place of the old one, and connect the old hard drive to the spare connector. Using the little jumpers on the back of the drives you set the new drive to primary and the old to slave. Then install XP onto the new drive and see if you can access the data from the old drive. ( it should appear as a second drive in "My Computer" )

Found 2 sites that detail changing drives and master/slave settings.

http://www.harddriveupgrade.com/jumper_pins.shtml
http://www.helpwithpcs.com/upgrading/install-hard-drive.htm

 

[GS Rider]

What Fanum means, is your daughter should install a new hard drive in place of the old one, and connect the old hard drive to the spare connector. Using the little jumpers on the back of the drives you set the new drive to primary and the old to slave. Then install XP onto the new drive and see if you can access the data from the old drive. ( it should appear as a second drive in "My Computer" )

Found 2 sites that detail changing drives and master/slave settings.

http://www.harddriveupgrade.com/jumper_pins.shtml
http://www.helpwithpcs.com/upgrading/install-hard-drive.htm

Thanks for this. She was still working on it last night at 11.30, so dont know how far she got, from what Bill said earlier.
As she lives in Maidenhead and myself in Harlow I will have to wait a few more hours till she wakes again.I have text what you have said above to give her something to get on with today.
Will keep you updated later,on how she progresses

Many thanks to you and Bill .

 

[GS Rider]

Hi, just to let you know, connected both hard drive's and it seem's that the old one died, it seem's. we had no joy with it, so she is taking it to work in the morning, to get het IT chap to look at it.

Again thank you for your assistance...