Love this attitude pity we dont have it here these dealers are all doing us a favour servicing our bikes
and charging hideous amounts for doing so sadly we dont have the South African balance in the UK the power seems to lie with the dealer not the consumer .Things may change
Odd you should say that. I've always admired UK mags like RiDE and BiKE for their (sometimes brutal) straight talk. The UK mags I've seen aren't shy to call a spade a spade - if a bike or a piece of kit is sub-par, they'll say so as frankly as they know how.
SA mags are fond of simply copy/pasting recycled content from overseas mags. That's when their 'reviews' aren't simply a slightly altered reproduction of the manufacturer's marketing blurb.
Here, the motoring press live in fear of the manufacturers instead of the other way around. If a publication prints an unflattering review, the manufacturer threatens to 'freeze out' said publication by instructing their press division to withhold products in future.
surely the OP is, very much, not their customer?
That's not really the point. Yes, the dealer is not
compelled to help out.
But memorable customer service is all about going out of your way to help someone who's asking a favour. Instead of acting like an ennobled chav and saying: "I'M okay, Jack. The hell with you."
It's called the 'Greed Light' for a reason. The only reason I even let the local dealer network touch my bike is because I'll lose the warranty if I service it myself.
Joe bloggs doesn't want to spend any money having it serviced as he wants to sell it. So he rides along to the main dealer, tells them he's serviced the bike and would they kindly reset the service indicator.... They reset it, Joe bloggs then happily rides away and can tell any potential buyers that the bike has just been serviced.
The service book/owner's manual wouldn't reflect the service Joe Bloggs had claimed to carry out. And if there's no service book,
Caveat Emptor.
As for liability issues, surely those could be taken care of by a one-page document with the customer's name and signature on it, reading: 'I, the undersigned, unconditionally accept all liability for the consequences (intended and unintended) of resetting my bike's service light, whether or not a service has been carried out'?
We'll see what happens in about 5,000 miles...
