I have faulty router , so how do I get new router from sky ???? Or if you all have other ideas that might be wrong .... Many Thanks Geno
How do I deal with SKY Broadband ????
- Thread starter Geno
- Start date
rce
Registered user
Ring Sky, tell them router is faulty, ask for a replacement.
If they want to charge you tell them you would like to close your account.
If they want to charge you tell them you would like to close your account.
NLC
Registered user
I switched from Sky. If you are on the free plan the routers at the switching stations are way behind the times. Engineer told me that during peak times the routers deal with paying customers first and the 'free service routers' are the are the last to get upgraded. After three routers the last engineer finally came clean and I switched to O2 for £6.50 month for 8mb/unlimited. Much much better. To be fair O2 always tries to raise the price every year and I just say I am going back to Sky and they keep the price down. O2 customer service is very good I must admit.
Was just looking at 02 , and was wondering if it was worth it , getting the free service from SKY , and the above comment sounds about right , did you have long to wait on transfer of broadband , do 02 allow you to use other routers ?????? Thanks
o2 do allow other routers, they just don't support them. ie. if you can't fix it, you're on your own.
i've always heard sky broadband was one of the better offerings. might depend if are you on their own LLU equipment at the exchange, or on BT's
i'm on o2 and pretty happy with them, but it's no longer available product without traffic shaping and D/L limits. if you download much, i'd avoid traffic shaping like the plague.
i've always heard sky broadband was one of the better offerings. might depend if are you on their own LLU equipment at the exchange, or on BT's
i'm on o2 and pretty happy with them, but it's no longer available product without traffic shaping and D/L limits. if you download much, i'd avoid traffic shaping like the plague.
NLC
Registered user
O2 gave me a free router. For £7 /month I get great service, a call centre the answers the phone and Bill in Bracknell rather than Akbar in India.
Nothing against Akbar but he kept asking me to turn off my hooter and after three minutes I realised he was asking about my router.
Other factors such as the ultimate performance depends on distance to exchange. BT have just but fibre optic to our box at the end of the street and the performance has been amazing. My desire to switch from Sky to O2 was the willingness of the O2 guys to send out the BT engineers to diagnose a problem (corroded line in the pavement). Sky was reluctant to do this until 6 calls given the £150 cost to them. But Sky now does have onDemand TV with a very large library but you do need to be on their service to access it. At the end of the day nothing is for 'free'.
Another vote for O2 and their customer service. My friend works in O2 so on their WORKS package, through Friends and Family, for only £8 a month.
Used to be on Freeserve/Wanadoo/Orange which got worse and worse. Orange was particularly bad. O2 a breath of fresh air to be able to ring and get to speak to somebody with a few rings.
I am quite a distance from local exchange so don't get the highest speeds I could but its still 200% faster than Orange over the same lines.
Used to be on Freeserve/Wanadoo/Orange which got worse and worse. Orange was particularly bad. O2 a breath of fresh air to be able to ring and get to speak to somebody with a few rings.
I am quite a distance from local exchange so don't get the highest speeds I could but its still 200% faster than Orange over the same lines.
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