How to complain to eBay? Dead 3207s

[NeilF]

I bought two 3207 off eBay last year for our Switzerland tour. Both units turned out to be DOA. Contacted the seller "audio_sky" ([email protected]) who eventually agreed to a refund, then gave me an address in China to send them to (I know! . . . . . . ). I sent them off in April, and haven't heard back from China (I know! . . . ) or the seller.

Question is: how do I contact eBay to complain? It won't recognise my winning Item Number as it's over 90 days old, and there doesn't seem to be any other way of contacting eBay.

I'm currently £100 down, with no radios.


Cheers,

Neil.

 

[jimbo]

there is a dispute procuredure - type searching on ebay for it. I think they will insist you oipen a dispute first, befire they will do anything.
I suspect that you will be too late to open open. Ebay don't make anything easy.
Good luck - I suspect you will need it to recover anything. strictly speaking your contract is with the seller (one to bear in mind when buying), not beay.

How did you pay. Credit card would be good, less sure about paypal.

found it.
Open a dispute

Step 1: You open a dispute.
You can open an Item Not Received or Significantly Not As Described dispute 10-60 days after the day on which the auction-style listing ended or you bought using Buy It Now (the "transaction date"). When you open a dispute, you indicate whether the item was not received or whether it was received but significantly not as described. Items that become faulty after you receive them are not considered "significantly not as described". You should contact the seller directly to work out a solution if an item you purchase develops a fault.

 

[squid]

Not good news I'm afraid. I think you only have so long to raise a complaint BUT I have found when you do all you get back is a load of standard blurb. We cannot get involved in individual transactions and so on.

Or pay £20 and one of their staff will call the seller but can only ask them if they want to seek a resolution.

Paypal are slightly more helpful but you may find the time limit has expired.

Best hope is to keep on at the seller.

Sorry for such crap information

 

[Deleted Member I]

Neil,

Unfortunately in my experience .. eBay doesn't give a shit. I know it's a tough truth to take but that is the fundamental flaw with eBay.

The only thing that eBay "might" do is cancel that person's account, and if they are "rogue traders" ... they will register again as another person.

Did you send payment to someone/some company in the UK initially. Much better to use regular cosumer rights channels to try and get some resolution.

 

[xbootie]

i think you only have 60 days to register a complaint or it it 90, i'm sure if you do a search on the the terms and condition on fleabay, or paypal you should find something to help register a complaint

 

[Greg Masters]

I bought two 3207 off eBay last year for our Switzerland tour. Both units turned out to be DOA. Contacted the seller "audio_sky" ([email protected]) who eventually agreed to a refund, then gave me an address in China to send them to (I know! . . . . . . ). I sent them off in April, and haven't heard back from China (I know! . . . ) or the seller.

Question is: how do I contact eBay to complain? It won't recognise my winning Item Number as it's over 90 days old, and there doesn't seem to be any other way of contacting eBay.

I'm currently £100 down, with no radios.


Cheers,

Neil.

I also bought two units off this guy a couple of years ago - one worked, the other didn't. Posted off to an address in China and I've never seen it again, or my money.

I put it all down to experience.




But I guess the advice must be to avoid audio_sky.

Greg

 

[richie]

Ebay is fantastic I love it.

BUT when something does not work, They really don't give a shite.

So now I only buy with Paypal (I know) or cash on collection

Forget about it, as greg says (an experience)

 

[Blackal]

"audio_sky" ([email protected])

You've lost that money, I'm afraid.

I never received a Kenwood from that f*cker who claimed that it had been delivered, then ignored my mails.

I then went out and "won" another similar radio from him, which allowed me to post -ve rep on the f*cker. Then he came back offering a refund if I removed the rep.

By that time I had given up on the money and posted more bad rep.

I believe he is no longer operating under that name??

I think I still have him listed in my "Favourite vendors" as "Robbing F*cker"

Al