Lexham Insurance
- Thread starter KJB
- Start date
Says they use a claims handler, Lancaster Gate Assistance.
This would put me off after my recent experience of claims handlers, though I know nothing of Lancaster Gate Assistance.
This would put me off after my recent experience of claims handlers, though I know nothing of Lancaster Gate Assistance.
Don't most of them use claim handlers now?
I was with Lexham for 20 years but left as you could never get through to them to change details . The hub does not let you do anything . Shame as they were good WHEN you could ever talk to them but find Carol Nash much better
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Not great reviews on trustpilot....
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Lexhaminsurance is rated "Average" with 3.2 / 5 on Trustpilot
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Bit dubious when Lancaster Gate Assistance is shown according to Companies House shown as a renting and leasing company for car and light vehicles , no doubt it helps in ramping up any claims that come their way
It is the same as another infamous claims handling company that seem to ramp up every claim and takes a minimum of 12 weeks to do simple repairs whilst ramping up claims with storage and loan bikes . Same company that runs a breaking side of their operation and prides the fact that they use secondhand parts for repairs , no doubt when they need bits for two or three bikes they will write off a similar bike in their system as being unrepairable
Absolute ball ache to get through to them. Came up as the best quote on the comparisons. Just amended my policy from 1250 GSA to 1300 GSA. 35 minutes to get through to them, girl who eventually answered was a dream to deal with, excellent. Told her in concluding she was great but the waiting times are appalling, said I'd like to officialy complain, she filed a complaint and yesterday I had acknowledgement they are offering me £50 for the hassle. All in all they meet the legal requirements of having insurance and that's how I viewed it.
Very expensive excess. Possibly will require you to use a disk lock. Long waiting times (although they will do a call back).
As I understand it, you're not obliged to use your insurer's claims management company in the event of an accident. (Check this though.)
As I understand it, you're not obliged to use your insurer's claims management company in the event of an accident. (Check this though.)
Thanks for all the comments it would appear they have a very low customer rating an could not find a Trustpilot review not taking a risk the a new Biks
Not my experience with Hastings, I asked repeatedly for them to handle my no fault claim of my behalf, to leave my bike at the BMW dealer to be assessed and repaired. They wouldn’t even put the claim to the third party’s insurance,
every time I just got transferred to 4th Dimension.
“We only deal with cars and vans” was said to me in one conversation.
Have used them in the past and they were good. Gave me insurance on one of the first 1250gs's when no one else would quote.
They are brokers, like all the others (Hastings, Bennett's etc. etc) so no an insurance company themselves.
As regards claims handling , doesn't that again depend on the insurance company rather than the broker??.
I had a claim on a car and they wanted me to have it done by a claims company. I asked my local BMW garage could do it and they handled it all and dealt with the insurance company no problem. Think so long as they are an approved repairer you can take it where you prefer??.
They are brokers, like all the others (Hastings, Bennett's etc. etc) so no an insurance company themselves.
As regards claims handling , doesn't that again depend on the insurance company rather than the broker??.
I had a claim on a car and they wanted me to have it done by a claims company. I asked my local BMW garage could do it and they handled it all and dealt with the insurance company no problem. Think so long as they are an approved repairer you can take it where you prefer??.
I think if I had a not at fault accident, the first people I'd call would be a specialist motorcycle solicitors. They would be the only party duty bound to put my interests first. To everyone else you're just a commodity.
But wouldn't you then get a solicitors bill, which you may or may not be able to claim back depending on how clear cut the no fault claim was??.
I think you make a good case for a camera.
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