Main dealer - named and shamed!
- Thread starter BTBR
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roddy
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your making the assumtion that the bolt was loose or missing when the dealer did the service.
But what it did show up from what the dealer said was that these bolts are not subject to a check at the service on BTBR bike, this I feel is a terrible state of affair that a major bike manufacturer wouldn't check these bolts as a matter of course, and on that merit I believe that the dealer should offer new pads and bolts but not accept liabilty, also I'm sure BMW dealers have a quality process thay could use, using this case as an example of why they should included a routine checking of bolts in every service schedule.
from the original photos I could see that amount of wear on the pads happening in less than 600 miles easily, so I don't see proof that the bolt was loose when it was serviced
My experience of mo'bikes is limited, however I have changed a few brake pads in my time and when you put your nice clean flat finished pads onto a scored dics how long does it take for the pads to take the shape of the disc not very long.
Or if your cyclist (and I think BTBR is) if you misalign new brakes on the wheel rim they miss shape very quickly.
At the end of the day it's BTBR money and if he feels he has had poor service from the dealer, he should let BMW know and if he's not happy with the way it's been handled, take your money else where, He could always go to an independant or another dealer asking them during the service to make a point of checking all important bolts, or as many people do service it yourself.
the long and short of it, is he's had a lucky escape from potential serious injury, be thankful it was spotted in time, learn from the mistake and move on.
Deleted account 220427002
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If as was said the pads were in the bike from new and the bike covered 5200 miles with the same rider his braking techniques would stay the same.
look at the picture
you have to assume the pads covered 5200 miles and 4600 of that with the pads in place to go with the dealers explanation.
For 4600 miles with the pads in place if you look at the thicker parts of the pads there is not too much wear the pads look still pretty thick and a lot of life left in them. the wear of the last 600 seems well above the wear rate of the previous 4600 miles the pads look to be covering two thirds of the disc so the wear rate would go up a bit but this much in 600 miles looks well strange.
The other thing that would have to have happened to even have the pads wear for 600 miles is the bolt fall out as soon as it left the dealers after the service.
At the end of the day it's BTBR money and if he feels he has had poor service from the dealer,........
errr....he hasn't - that's another major point of the 'debate'
the original owner paid for the 'service' some time previously
errr....he hasn't - that's another major point of the 'debate'
the original owner paid for the 'service' some time previously
But you are still missing the whole point, its not about the cost, and its not about who removed the bolt either.
It is the fact that it went in for a annual inspection/service at a main dealership and a major critical safety item was missed.
It does not matter who did or didnt pay for it, IMHO it should have been noticed and it wasnt!
As far as I am concerned, and also those that have seen the worn pads, they have been in that position for a lot longer than the 600 miles since the repeat "annual inspection & service"
Again IMHO, time has no bearing on the matter, its about mileage.
only if the bolt was loose or missing at the time of the service, and you cannot establish that was the case.
roddy
Registered user
To a degree the mileage the pads have done to get into that shape doesn't matter, as you can't prove how long it took for the pads to wear as they have, there too many variables, braking styles of you and the previous owner, the type of riding town/motorway and the such like
regardless of when the bolt fell out and how many miles where done, you received a explanation from the dealer.
Now if the above statement regarding "service sheet you don’t check the tightness or security of the calliper bolts" is correct, I can understand you not being happy with this reponse, and it's on this matter that the caliper bolts aren't checked at every service, I feel you should take up with BMW, not so much with the dealer, after all they are only following the companys own procedures, though it could be argued that a consciensus mechanic would check such thing's as a matter of course, but thats a seperate discussion.
personnally if such a thing had to me and I received that response from the dealer it wouldn't give me a lot of confidence in the dealership regardless if there consciensus or not, it sounds very job worth to me, however I would create a big stushy at BMW headquarters regarding why such critical bolts aren't check whenever a bike is in for a service/inspection.
regardless of when the bolt fell out and how many miles where done, you received a explanation from the dealer.
Now if the above statement regarding "service sheet you don’t check the tightness or security of the calliper bolts" is correct, I can understand you not being happy with this reponse, and it's on this matter that the caliper bolts aren't checked at every service, I feel you should take up with BMW, not so much with the dealer, after all they are only following the companys own procedures, though it could be argued that a consciensus mechanic would check such thing's as a matter of course, but thats a seperate discussion.
personnally if such a thing had to me and I received that response from the dealer it wouldn't give me a lot of confidence in the dealership regardless if there consciensus or not, it sounds very job worth to me, however I would create a big stushy at BMW headquarters regarding why such critical bolts aren't check whenever a bike is in for a service/inspection.
Sorry if I'm being a bit obtuse - but exactly is it you would like to happen or the dealers to do? What is it that would make you happy? Apart from somebody covered in chocolate
i guess at the end of the day its what your expectations of a dealer annual service are .
mine are lower than a snakes belly - so i can't be disappointed - but i'd never pay for one.
mine are lower than a snakes belly - so i can't be disappointed - but i'd never pay for one.
basil
Registered user
Good job you noticed it BTBR for personel safety & all other road user,s.I you had got stopped by VOSA this defect would have resulted in a immediate roadside prohibition that would be .S. graded meaning significant lack of maintence.That day after having my gs12serviced ,centre stand dropped off next day,bmw service ain,t improving.
Sorry if I'm being a bit obtuse - but exactly is it you would like to happen or the dealers to do? What is it that would make you happy? Apart from somebody covered in chocolate
To be honest I had not really thought about it, it was just that safety aspect that really annoyed me.
Couple that with the service managers negative attitude before he had chance to gather the full story, very unprofessional IMHO
but exactly is it you would like to happen or the dealers to do? What is it that would make you happy? ..........
To be honest I had not really thought about it,
so when i said this a week ago...
where are you going to go with this....?
you still didn't get it
if your whole point is to enlighten the average BMW punter that they shouldn't be expecting every nut and bolt to be checked for tightness during a scheduled service and that owners should really be looking at their bikes as well as part of a daily safety routine - then thats commendable and well done.
However - you've just admitted you don't know why you're bringing this up and raising it to the level you have.
I can only surmise that you're just finger pointing or trying to get some kind of admission of guilt from someone ( to what end i'm still not sure ) , which if thought thru - ain't ever gonna happen.
To be honest I had not really thought about it,
so when i said this a week ago...
where are you going to go with this....?
you still didn't get it
if your whole point is to enlighten the average BMW punter that they shouldn't be expecting every nut and bolt to be checked for tightness during a scheduled service and that owners should really be looking at their bikes as well as part of a daily safety routine - then thats commendable and well done.
However - you've just admitted you don't know why you're bringing this up and raising it to the level you have.
I can only surmise that you're just finger pointing or trying to get some kind of admission of guilt from someone ( to what end i'm still not sure ) , which if thought thru - ain't ever gonna happen.
Did I...........
Sorry, but you must be reading some other hidden text somewhere?
I thought that I wrote:-
To be honest I had not really thought about it, it was just that safety aspect that really annoyed me.
Which is 100% true.
As to where I am going with it, well no where, as there is no where to go, is there? But where does any thread go?
My point, if I really have to answer to you
nenau ) is that this particular dealer, (IMHO that is) carried sub standard work, no matter who paid for it.And if in the process it has raised people awareness about having their bike serviced by a main dealer, then in fact, yes we have gone somewhere!
Backmarker
Registered user
Did I...........
As to where I am going with it, well no where, as there is no where to go, is there? But where does any thread go?
My point, if I really have to answer to you
And if in the process it has raised people awareness about having their bike serviced by a main dealer, then in fact, yes we have gone somewhere!
Excellent. Now that you have established for fact (IYHO) that the dealer carried out sub standard work, as opposed to BMW providing sub standard service specs, can you please name and shame the dealer.
And thanks for 'raising awareness', although I would have thought a trawl through the back pages of this forum would have proved far more enlightening.
Fanum
Toubab
No matter how good a dealer, or a privately owned garage or even a well trusted and respected independent BMW expert is, occasionally something will be missed.......
Even St. Eptoe once 'fessed up to not tightening up someone's wheel nuts before they left his garage when he was distracted by people chatting to him, yet I and many others here will keep going to him for servicing and have no worries about doing so......I haven't heard anything that might stop me going to this particular dealer yet either, though I would be more aware of the potential attitude of the service manager perhaps.
Slagging someone off, spreading there name all over a place like this in a negative way and not letting go of it even when they aren't here to defend themselves is wrong IMO....it's not as if this particular dealer has a long history of similar occurrences is it??
It's time to let this one go ladies and gents
'Nuff said.
Even St. Eptoe once 'fessed up to not tightening up someone's wheel nuts before they left his garage when he was distracted by people chatting to him, yet I and many others here will keep going to him for servicing and have no worries about doing so......I haven't heard anything that might stop me going to this particular dealer yet either, though I would be more aware of the potential attitude of the service manager perhaps.
Slagging someone off, spreading there name all over a place like this in a negative way and not letting go of it even when they aren't here to defend themselves is wrong IMO....it's not as if this particular dealer has a long history of similar occurrences is it??
It's time to let this one go ladies and gents
'Nuff said.
Firstly many thanks to all those that have taken the time to contribute to this thread and share their thoughts. 
I would like to think that many people, including myself, will have maybe taken some knowledge from it all.
Its now time to close the thread as I feel that it has now runs it course and we are simply going around in circles with little or no point.
Cheers
BTBR
I would like to think that many people, including myself, will have maybe taken some knowledge from it all.
Its now time to close the thread as I feel that it has now runs it course and we are simply going around in circles with little or no point.
Cheers
BTBR
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