Motorworks

[Disaster Area]

I have used Motorworks in the past and they have been brilliant. They have been significantly cheaper than the dealers here in NZ. They also seem to supply a lot more rapidly - the main dealer replaced my clutch which had to be sent out from Germany.

Excellent service, knowledgable and friendly; Exactly what you would hope a business would be.

 

[snelly]

.....and 1200cc!

I think I'd rather have a K13S.

You beat me to it mick.I thought for a second I had missed something with this VFR1000.

 

[fatnfast]

I have used Motorworks in the past and they have been brilliant. They have been significantly cheaper than the dealers here in NZ. They also seem to supply a lot more rapidly - the main dealer replaced my clutch which had to be sent out from Germany.

Excellent service, knowledgable and friendly; Exactly what you would hope a business would be.

Could this be a reason why BMW stopped supplying MW etc? They can get more money selling in the 'local' market and are indeed losing money if UK parts deny the NZ dealer a sale.
A certain dealer of a popular American motorcycle that trades near to me lost its franchise a while ago. The alleged reason being they were selling to european customers where the exchange rate made the bikes far cheaper to buy in the UK and take them back to europe. The same must apply to parts, and as Disaster Area says, its far cheaper to have ordered parts in the UK and have them sent to NZ.
If you need a new part, BMW want you to buy directly from your local dealer (or at least from a dealer in the same country), that way they can make more money I guess.
Its a real shame, as MW have always been really good to deal with and make it very easy when ordering online.

 

[ahebron]

Could this be a reason why BMW stopped supplying MW etc? They can get more money selling in the 'local' market and are indeed losing money if UK parts deny the NZ dealer a sale.
A certain dealer of a popular American motorcycle that trades near to me lost its franchise a while ago. The alleged reason being they were selling to european customers where the exchange rate made the bikes far cheaper to buy in the UK and take them back to europe. The same must apply to parts, and as Disaster Area says, its far cheaper to have ordered parts in the UK and have them sent to NZ.
If you need a new part, BMW want you to buy directly from your local dealer (or at least from a dealer in the same country), that way they can make more money I guess.
Its a real shame, as MW have always been really good to deal with and make it very easy when ordering online.

If the dealer or importer stocked parts then yes I might look at local in NZ but when they dont even stock the disc washers to cure 1150GS disc play and say sorry ex Germany in 6 weeks you can see why we go off shore for parts. This is for many parts not just those.
It is a a shame as this attitude will drive owners of secondhand older bikes away from BMW.

Adrian

 

[Motorcycle Michael]

I have used Motorworks in the past and they have been brilliant. They have been significantly cheaper than the dealers here in NZ. They also seem to supply a lot more rapidly - the main dealer replaced my clutch which had to be sent out from Germany.

Excellent service, knowledgable and friendly; Exactly what you would hope a business would be.

...and that's why the job is now f++++d for the rest of us!
I'm finding it hard to understand how Motorworks (probably others too) thought they could take genuine BMW parts from the UK and then supply internationally without this practice getting noticed at some point.
I think their business is about to become a very different entity

 

[Motorcycle Michael]

You beat me to it mick.I thought for a second I had missed something with this VFR1000.

Nowthen Ken,
I had a good look round the 'net thinking Honda had launched a new model and not told anyone. I've no interest in the 1200,what do you think of it?

 

[Beemerman59]

...and that's why the job is now f++++d for the rest of us!
I'm finding it hard to understand how Motorworks (probably others too) thought they could take genuine BMW parts from the UK and then supply internationally without this practice getting noticed at some point.
I think their business is about to become a very different entity

Why?

They bought the items legally from a UK dealer. They supplied it legally to a customer in New Zealand. What is the problem with that - happens thousands of times every day. I bought my SIDI boots from Bikerland in Germany - is that a problem too?

 

[JohnnyBoxer]

Why?

They bought the items legally from a UK dealer. They supplied it legally to a customer in New Zealand. What is the problem with that - happens thousands of times every day. I bought my SIDI boots from Bikerland in Germany - is that a problem too?

Sidi in Italy might think so as you have have circumvented their official and approved UK importer

They might want to or choose not to supply Bikerland in future, who knows

Manufacturers set up retail importers to market their wares and support their products - so circumventing their approved supplier, undermines whay they do it and also lays their product open to counterfeiting

 

[snelly]

Nowthen Ken,
I had a good look round the 'net thinking Honda had launched a new model and not told anyone. I've no interest in the 1200,what do you think of it?

A mate of mine changed his 1200 Honda ,for a 1200 gs Rallye. He's found the BM to be far more comfortable, and far easier to handle than the Honda.( saying that, he did drop it whilst filtering on the M25 when we were coming back from Chimay), fortunately it was walking pace and no harm was done.If he had been on the Honda, there would have been plastic all over.

 

[JohnnyBoxer]

BMW have closed the parts loophole to Motobins and Motorworks for a while - I wanted to buy an official part (rack) for my 1150GS, from Motobins a few months back and was told that it could only be supplied by an official BMW dealer nowadays

No problem with that, I tried a few and chose the one who offered me the greatest discount

BMW see fit to control their Motorrad network and brand, through their appointed dealers - rightly so and that way can control parts/supply/quality/rectify and identify any failures etc

It works 'in house' and I have no problem getting parts from my BMW dealer - they supply quickly and you get what you want and if you have a problem - parts are backed by a 2 year warranty too

Can't see what the fuss is about

 

[Motorcycle Michael]

Why?

They bought the items legally from a UK dealer. They supplied it legally to a customer in New Zealand. What is the problem with that - happens thousands of times every day. I bought my SIDI boots from Bikerland in Germany - is that a problem too?

You're taking what I wrote the wrong way,I'm not having a go at individuals who are oversea's here but if you look at MW etc business practices, there's no wonder BMW have eventually closed the door on this happening. This sales practice was brought to BMW's attention by a dealer given genuine parts supplied from the UK to fit to his bike in New Zealand,I'm reliably told. I also think that BMW as motorcycle manufacturers with multi-million pound dealerships and a huge spares back up is very different from a buying a pair of boots from Germany. We've all done it,I bought a set of PR4's from Germany because none were available in the UK and my bike needed tyres.

As for "it happens thousands of times a year",with BMW parts,it doesn't now does it?...and as you are UK based,it may affect you too,I know it will affect me as I have 4 older BM's.

All I'm pointing out is why this has happened-look back down the thread and wind you neck back in-again,I'm not having a go!!

 

[Motorcycle Michael]

BMW have closed the parts loophole to Motobins and Motorworks for a while - I wanted to buy an official part (rack) for my 1150GS, from Motobins a few months back and was told that it could only be supplied by an official BMW dealer nowadays

No problem with that, I tried a few and chose the one who offered me the greatest discount

BMW see fit to control their Motorrad network and brand, through their appointed dealers - rightly so and that way can control parts/supply/quality/rectify and identify any failures etc

It works 'in house' and I have no problem getting parts from my BMW dealer - they supply quickly and you get what you want and if you have a problem - parts are backed by a 2 year warranty too

Can't see what the fuss is about

I absolutely agree.

It is sometimes difficult getting a little discount on parts at my local dealer. If I could get a deal,I'd always buy from the dealer,if not,it was Works,Bins etc if they had the parts.
It is a great shame what's transpired though because Works,Bins etc were all good to deal with being helpful,knowledgeable and obviously interested in what they did.

 

[Beemerman59]

Personally I don't agree with restrictive trade practices but hey ho, that's just my opinion as everyone else is entitled to theirs. I tend to think that if someone in NZ finds it easier,quicker, cheaper or whatever to buy from the UK, have it shipped and pay local duties etc then something is wrong with BMW in NZ and its up to them to sort that out by being competitive and providing decent service. If they did that then there would be no need to place restrictions on who can supply to whom and where.

I too have an older BMW and use Motorworks for all my service and repairs items - not because they're cheaper (they often aren't) but I value the knowledge their customer service team have. I don't get the same level of that from my local BMW dealer who tend to go very quiet when I ask a question about a K11.

 

[Motorcycle Michael]

Personally I don't agree with restrictive trade practices but hey ho, that's just my opinion as everyone else is entitled to theirs. I tend to think that if someone in NZ finds it easier,quicker, cheaper or whatever to buy from the UK, have it shipped and pay local duties etc then something is wrong with BMW in NZ and its up to them to sort that out by being competitive and providing decent service. If they did that then there would be no need to place restrictions on who can supply to whom and where.

I too have an older BMW and use Motorworks for all my service and repairs items - not because they're cheaper (they often aren't) but I value the knowledge their customer service team have. I don't get the same level of that from my local BMW dealer who tend to go very quiet when I ask a question about a K11.

You're right.

BMW owners in NZ should get their heads together and get on to BMW asking for better service as what's happened proves BMW NZ can't deliver. If acquiring parts from the other side of the world is cheaper and or quicker,BMW should hang their heads in shame and don't deserve the Kiwi's as customers.

 

[JohnnyBoxer]

I don't get the same level of that from my local BMW dealer who tend to go very quiet when I ask a question about a K11.

That's a very good point

 

[metropolis2k]

I've given up on any company giving me better advice on parts than I can find out myself from research. So far in the last few weeks Motorworks tried to sell me the completely wrong switch gear - I asked for a 2004 model and he suggested an item without continuous lights, and James Sherlock quite rudely just replied telling me to check the site for prices even though I clearly stated they don't list the parts I was asking about. Previously they'd been very good with finding parts for me that they don't list but this time he just replied with "You're right, they're not listed" and left it at that I've now learned to give BMW a list of part numbers and they won't screw it up and are very quick and reliable.

 

[a2zworks]

Motorworks all the way.

Never had a problem with them and always went the extra mile.

Last ordered all calliper kits, one kit was missing a dust seal, called them with the problem.
No questions asked they just sent a whole new kit, that is excellent customer service in my books.

I will continue purchasing from Motorworks as long as they are in business.

Parts are cheaper than here and delivered to my door sooner.

Pablo from Hobart, Tasmania

 

[ahebron]

You're right.

BMW owners in NZ should get their heads together and get on to BMW asking for better service as what's happened proves BMW NZ can't deliver. If acquiring parts from the other side of the world is cheaper and or quicker,BMW should hang their heads in shame and don't deserve the Kiwi's as customers.

I don't think is just a BMW issue I drive a Range Rover and the local parts pricing is ridiculous plus they do not stock anything. It is right across the motor industry whether car or bike. Importers do not hold stock for even the most basic parts a Nissan Micra clutch is an example I know of recently and want NZ$1300 for one ex Japan. Or a Toyota Hiace lower steering knuckle for NZ$800 that they demanded payment upfront again ex Japan. I could go on and on. Importers are taking the piss out of customers with pricing and delivery and if other brands follow BMW will also have customers bending forwards to take a good reaming.

Adrian

 

[iftikartaxis]

Rang motorworks for the pop rivets which hold the lock on
Dealer part I was told
You would think bmw would have put 4 rivets in the box
Got home to find I would have to order them 1.60 each plus vat
Pack of 50 ebay free postage £3
Truly hope this get sorted out and motorworks can supply me as they have done in previous years
Long live motorworks

 

[Flipfly]

If the dealer or importer stocked parts then yes I might look at local in NZ but when they dont even stock the disc washers to cure 1150GS disc play and say sorry ex Germany in 6 weeks you can see why we go off shore for parts. This is for many parts not just those.
It is a a shame as this attitude will drive owners of secondhand older bikes away from BMW.

Adrian

I needed the help of the BMW dealer in Almeria Spain last week. Just needed a set of tyres fitting, no go and wouldn't tell me where I could get them done. I also wanted a spare fuel connector and was told that they are on holiday from Friday so it will be September before they order them, it was Monday!!!
If I lived there I would have to use Motorworks etc because the main dealer service and attitude is absolutely crap. Chances are I would ride something else with better parts availability.