Sponge Bob
Registered user
My experience too. Had one bike from there but now buy from Alan Jeffries.
Had services done by Mick Kendrick, he's down to earth and fair.
New bike
- Thread starter alandpia
- Start date
My experience too. Had one bike from there but now buy from Alan Jeffries.
Had services done by Mick Kendrick, he's down to earth and fair.
Maybe the case or maybe they are not that good at customer service
I think they have been excellent so far with my requests and queries but then we do pay for it
Good luck with the new bike even though you've had it awhile now
CuzGS
Registered user
kevingrahambutler
Registered user
See if theyl;l do you a discount on spellin lesons mate
Sorry I'm not very well educated for you m8 and
You fell the need to point that out
I agree that Paul is a top lad, I often feel he needs to be to make up for other staffs short comings, as is Steve. Sadly there is more involved with Mill than those two. I would be reluctant to buy from Mill again, but would never say never. With the exception of the two lads mentioned I felt the others played on the fact there is limited choice for me as a punter if I want a BMW. Mick Kendrick is a good alternative, and I think the small competition he offers Mill is healthy and should keep some of them on the ball.
Our Gee
Registered user
And now, as if by magic Cooper's have just announced a "massive" re-development of the Motorcycle Department with two level showroom and extensive facilities improvement. Due to be completed by August 2013. Sounds like a "takeover" of the Mini Building ?. Looking forward to that.
And regards as regards real customer service, when they really "like you" they will show you where the "decent" biscuits (scottish shortbread) are hidden but you will be sworn to secrecy !!.
And regards as regards real customer service, when they really "like you" they will show you where the "decent" biscuits (scottish shortbread) are hidden but you will be sworn to secrecy !!.
Last edited:
Madasaboxoffrogs
Registered user
Nope
They have moved to a single story tent in the car park which they are sharing with the car boys. Looks like a full refurbish of the entire building as it is all behind a fence.
On the customer service point I have had good service from them all.
PhilK
Registered user
On the customer service point I have had good service from them all.
Pleased for you Graham.
I've never had good service from Mill / Cooper.
Paul Grey gets up my tits
kevingrahambutler
Registered user
If you say 1 or 2 people have had bad customer service then you can say well that's not bad really.
But for god sake look how many people are having problems with them, that tells you something's wrong.
I find its there flocking attitude towards new customers the bike sales staff think they are to good to even lift there head to look at you, when you approach them they are looking on the computer and ill be with you shortly 45 minuets later I walk out, one bike sale lost,
But for god sake look how many people are having problems with them, that tells you something's wrong.
I find its there flocking attitude towards new customers the bike sales staff think they are to good to even lift there head to look at you, when you approach them they are looking on the computer and ill be with you shortly 45 minuets later I walk out, one bike sale lost,
If you say 1 or 2 people have had bad customer service then you can say well that's not bad really.
But for god sake look how many people are having problems with them, that tells you something's wrong.
I find its there flocking attitude towards new customers the bike sales staff think they are to good to even lift there head to look at you, when you approach them they are looking on the computer and ill be with you shortly 45 minuets later I walk out, one bike sale lost,
You need to forget about them and move on
You need to forget about them and move on
It's hard to forget about them when they are the people who are selling the bikes if you don't think their service is up to scratch
MacFarlane
Registered user
Let's be honest - you'd expect nothing else if the shaft seal gave out within the 2 yr warranty period - never mind 3 days.
Al
Sorry couldn't afford a brand new one, it's a 2009 one with a one year warranty. I'm sure the previous owner was aware of the leak but Coopers had it repaired in super quick time so that's what impressed me about their service
Loving the GS, wish I'd got one sooner
Loving the GS, wish I'd got one sooner
Mort
Registered user
And now....dealer of the year
Cooper Sunderland are the BMW Motorrad Dealer of the Year 2012!
We are overjoyed to announce that we are the winners of the 'BMW Dealer of the Year' award. We'd like to thank all of our customers for their support over the past year, and hopefully there will be more awards to come!
Well done
Cooper Sunderland are the BMW Motorrad Dealer of the Year 2012!
We are overjoyed to announce that we are the winners of the 'BMW Dealer of the Year' award. We'd like to thank all of our customers for their support over the past year, and hopefully there will be more awards to come!
Well done
kevingrahambutler
Registered user
Cooper Sunderland are the BMW Motorrad Dealer of the Year 2012!
We are overjoyed to announce that we are the winners of the 'BMW Dealer of the Year' award. We'd like to thank all of our customers for their support over the past year, and hopefully there will be more awards to come!
Well done
Should have started saying we are unexpectedly overjoyed to announce......
Cooper Sunderland are the BMW Motorrad Dealer of the Year 2012!
We are overjoyed to announce that we are the winners of the 'BMW Dealer of the Year' award. We'd like to thank all of our customers for their support over the past year, and hopefully there will be more awards to come!
Well done
Nice one
PhilK
Registered user
My flabber is ghasted !!
I am Spadger
Registered user
Must admit Paul is a nice helpful guy but I'm afraid everything else is a let down, went there to buy an 800 for wifey, we spoke to someone who was "to busy to check stock and let her sit on one", or find out when any were available, after half an hour we went to Newcastle and bought a new KTM for her same day, never been back
I am Spadger
Registered user
On the other hand and getting back to thread pleased you got sorted out not many people would achieve getting a new bike replacement, well done , theres nothing worse than buying a barge and getting no help
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