Nice

[Rupert Jordan]

Thought I'd share this with you.

During my LC's first service last year BMW Park Lane/Battersea discovered that my master cylinder needed replacing. They didn't have the part so they had to order it from Germany and it ended up taking nearly 6 weeks.

Today I received a gift box with a bottle of Champagne and some posh chocolates inside, as well as an apology letter. Good stuff, BMW.

Rupert.

 

[andylel]

Had the same myself 'cos I had to wait weeks for them to fabricate the modified pushrod last year. All very nice but would have preferred the parts.

 

[woodman]

Thought I'd share this with you.

During my LC's first service last year BMW Park Lane/Battersea discovered that my master cylinder needed replacing. They didn't have the part so they had to order it from Germany and it ended up taking nearly 6 weeks.

Today I received a gift box with a bottle of Champagne and some posh chocolates inside, as well as an apology letter. Good stuff, BMW.

Rupert.

Took 4 weeks for a switch and i got sod all.
Thanks Clarkes

 

[GC6269]

I bought champagne and chocolates for the Mrs today.

If I get a master cylinder tonight, I will not be happy.

 

[pistole]

my master front brake assembly (the whole thing) was also replaced within a month of ownership. It failed resulting in marginal braking and a very soft lever.

just a note : there was no visible leaking , etc , and no loss of fluid. Only no lever.

.

 

[Fanum]

Took 4 weeks for a switch and i got sod all.
Thanks Clarkes

Serves you right for not being called Rupert

 

[Nutty]

Damn, I knew I should have held out for more when BMW replaced my bike!

 

[andylel]

Damn, I knew I should have held out for more when BMW replaced my bike!

you should have. They replaced mine before they sent me the gift for the delayed part. Go figure!

 

[APE]

I bought champagne and chocolates for the Mrs today.

If I get a master cylinder tonight, I will not be happy.

Mate you're under the thumb. I get away with a card.

 

[mcinlb]

Thought I'd share this with you.

During my LC's first service last year BMW Park Lane/Battersea discovered that my master cylinder needed replacing. They didn't have the part so they had to order it from Germany and it ended up taking nearly 6 weeks.

Today I received a gift box with a bottle of Champagne and some posh chocolates inside, as well as an apology letter. Good stuff, BMW.

Rupert.

How do you know that there's not someone at the shop fancies you ..... Valentines day and all............

 

[Beemerman59]

Let me get this right. You've been without your bike for 6 weeks because BMW haven't had the parts available in the UK and you're happy with a bottle and some chocolates?

This after a major item on your bike has failed - the brakes I assume for gawd sake. And its done 600 odd miles since you bought it.

 

[Yonkyo]

Today I received a gift box with a bottle of Champagne and some posh chocolates inside, as well as an apology letter. Good stuff, BMW.

Rupert.

Well, by that token, my mate should be in for real treat from BMW.

His WC has been off the road for 9 months, waiting for a front subframe from Germany...

 

[Rupert Jordan]

Let me get this right. You've been without your bike for 6 weeks because BMW haven't had the parts available in the UK and you're happy with a bottle and some chocolates?

This after a major item on your bike has failed - the brakes I assume for gawd sake. And its done 600 odd miles since you bought it.

Well, I also had their courtesy bike for the duration.

 

[Rupert Jordan]

How do you know that there's not someone at the shop fancies you ..... Valentines day and all............

*crosses fingers for it to be Charlotte at Park Lane*

 

[pistole]

this forum is hard. Alot of useless comments and difficult to find relevant information sorting through all the stand-up one-liners.

maybe the Admin should set up a dedicated thread to dump all useless one-liners which don't help with the topic at hand.

.

 

[NZRalphy]

this forum is hard. Alot of useless comments and difficult to find relevant information sorting through all the stand-up one-liners.

maybe the Admin should set up a dedicated thread to dump all useless one-liners which don't help with the topic at hand.

.

It's the English mate... They love a good comment or moan for no reason but think they are adding value

 

[Beemerman59]

this forum is hard. Alot of useless comments and difficult to find relevant information sorting through all the stand-up one-liners.

maybe the Admin should set up a dedicated thread to dump all useless one-liners which don't help with the topic at hand.

.

The threads about a bottle of Champers and some choccies as a customer gesture from BMW - what relevant information are you looking for?

 

[polecat]

this forum is hard. Alot of useless comments and difficult to find relevant information sorting through all the stand-up one-liners.

maybe the Admin should set up a dedicated thread to dump all useless one-liners which don't help with the topic at hand.

.

Maybe you should lighten up a bit and subscribe

 

[JohnnyBoxer]

Maybe you should lighten up a bit and subscribe

 

[luke scott]

my master front brake assembly (the whole thing) was also replaced within a month of ownership. It failed resulting in marginal braking and a very soft lever.

That's what us 1150 owners with servo brakes call "residual braking"