Nippy Norman

[Wapping]

Several bods complain about Nippy, though I must say I have never had a problem.

This morning, a Wunderlich piece I had ordered st the tail end of last week arrived. The piece came in two parts, a side stand foot and a small bag (sealed by Wunderlich) with three screws, a small tube of Loctite and three domed washers….. except there was only two washers.

I emailed Nippy this afternoon, explaining the problem and asking if (instead of me posting the whole lot back for a refund or replacement) he could send me a third washer, please.

By return an email came back, saying that they would and that it was on its way.

Good service.

 

[Smithmas]

I've never had a problem with them, usually no issues but when I have they are only too pleased to resolve.

 

[JJH]

You mean they didn’t email the washer to you? More tardiness by Nippy. JJH

 

[DJ123]

Same here. Sent back returns, and they were processed in a timely manner & had a Denali warranty claim. They advised what to send back/what was needed (as it was part of a set i no longer had) and got sent back replacement lights pretty quick.

 

[Wapping]

The missing piece arrived successfully, all by return of post.

Good service.

 

[JohnnyBoxer]

I ordered something last week from NN and it turned up in 2-3 days
All fine
Ordered something from Chainspeed two weeks ago and nothing has turned up and no communication
If it doesn’t turn up in 3-4 weeks then I will call them

 

[oblertone]

I ordered some bits from Chainspeed, they arrived and were fitted to the bike and put to use. A couple of months later Chainspeed refunded me the entire purchase price It would appear their business practises may require sharpening.

 

[Santa-2512]

I bought a battery from NN,

i didn't need it, so contacted them to see if i could get a refund

no probs send the battery back

The cost to return, was virtually the cost of the battery

so its sitting in its box l £100 down the swanny lol

 

[DJ123]

I bought a battery from NN,

i didn't need it, so contacted them to see if i could get a refund

no probs send the battery back

The cost to return, was virtually the cost of the battery

so its sitting in its box l £100 down the swanny lol

You should be able to get a free returns label to send it back?

Please send me a free postage return label

Email here: [email protected]

 

[Coppertop]

If you buy things on PayPal you can claim back the return postage via PayPal too. Woefully underutilised I suspect.

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