I think it only fair to point out that if your mates bike was out of warranty then the failed FD would have been replaced under BMW's goodwill parameters and not under the 'manufacturers warranty'
Regards
A Pedant
North Oxford Garage BMW - shameful activity
- Thread starter GunZenBomZ
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I think it only fair to point out that if your mates bike was out of warranty then the failed FD would have been replaced under BMW's goodwill parameters and not under the 'manufacturers warranty'
Regards
A Pedant
Likewise ....... I've had dealings with NOG since 2005 eventually buying a new 1200GSA off them in 2006 and I have to say that in all honesty they have been by far the best main dealer (of any manufacturer) I have bought from and have had dealings with. Nothing is too much trouble and everything I've ever requested has been done both efficiently and with courtesy
I'm dissapointed to hear that others experience has not been up to the same standard as mine but would happily recommend them as a supplying and servicing BMW dealer to anyone
Yes - my experience too. Plus when they quote, they stick to it. They have often not charged for small bits of work and I have had some good discounts from them.
I find the above so odd because, though mistakes happen, NOG would be the last people I would expect to cock it up sorting it out. AFAIK Matt & Phil are still there so it shouldn't be a personnel thing.
But I am still pee'd off I didn't get a letter either.
Jed
Registered user
I also used NOG to buy both my kit and 12GS as i was new to biking and wanted the security of using a "brand".
I've had to return my Sys6 helmet 3 times due to leaky visor and it's been changed no questions.
The worrying thing is as a total none mechanic and having no knowledge of bikes (or cars for that matter) i wouldn't know and probably wouldn't notice if something had been done wrong (aka nut in the air thing mentioned before) which could have serious consequences
but so far happy with service but makes you think what can you do.
I've had to return my Sys6 helmet 3 times due to leaky visor and it's been changed no questions.
The worrying thing is as a total none mechanic and having no knowledge of bikes (or cars for that matter) i wouldn't know and probably wouldn't notice if something had been done wrong (aka nut in the air thing mentioned before) which could have serious consequences
but so far happy with service but makes you think what can you do.
I think the "goodwill" dries up the minute you take it to a non-franchised dealer for servicing.
I am not going to start over again on why I bought a BMW, suffice it to say I love riding the bike, distrust stealers (especially main stealers, and even more so the huge faceless ones that BMW love so much)
Also many people judge good service by friendly staff who smile at them whilst failing to do the job properly, this does not make the service good.
On Yer Bike were always very friendly, but told me a warranty claim had been refused by Kawasaki when they did not bother to even phone them and ask (I did and got the work approved myself) Also the nut left in the airbox was discovered by myself, had I not phoned Kawasaki about the warranty "rejection" or looked in the airbox myself I could well be singing their praise.
On the ZZR14's I know four owners who have checked shims themselves early (all around 15k instead of recommended 26k) and they have all needed at least 8 swapping out. One chap recently had a stealer service and was charged for a 26k service including shim check and told none needed adjusting.
He was saying how great the service was, however I suspect they never bothered doing the shims and just billed him an extra couple of hours labour and not bothered checking them.
In my daysin the industry (at a very good Honda dealer) we knew of a official Honda "Gold" dealer who did not even have the special tools for doing the V4 valve checks, did not stop them charging for work we knew they were not capable of doing!
I prefer dealers with either open plan service areas or a viewing area, although I would not spend 4 hours with my nose up against the window, the fact they are happy to be observed gives me a lot more confidence in the work they do.
Er,and the difference is what?? Its still BMW that picked up the bill.
And why do you think the goodwill dries up when you take your bike outside the dealer network to get it serviced? Goodwill is a two way thing! Support your local dealer or they may not be there when you need them most!
So you've had a bad experience with a Kawasaki dealer and know of a Honda dealer who didn't have all the special tools required to perform a service task? I really don't see how that equates to all BMW dealers being as you so ignorantly call them 'stealers'?
The difference is the warranty on the item they replaced under a goodwill claim
Bike comes with a two year manufacturers warranty. In month 22 the FD fails so BMW replace the part FOC. The new part has the remainder of the manufacturers warranty i.e. 2 months
Once out of the manufacturers warranty at customers request the dealers can apply to BMW for a goodwill claim. If a goodwill claim is agreed and the customer is not asked for or does not make a contribution towards the repair then the warranty for the replaced part remains with BMW. If the customer makes a contribution (however small) then the parts warranty for the replaced item remains with the customer. Making a contribution towards a goodwill claim is both advisable and desirable if you wish to own the warranty
If your mate intends on selling his bike next week then who cares? but if he's intending on keeping it for another couple of years then it's worth making a contribution
Thanks,interesting point.
Its a bit late for my mate now as his was replaced 2 months ago,he was just gratefull for getting a new and updated FD replaced at no expence.
He didnt know it was worn untill it went in for the 12k service.
Its a bit late for my mate now as his was replaced 2 months ago,he was just gratefull for getting a new and updated FD replaced at no expence.
He didnt know it was worn untill it went in for the 12k service.
Shep
Shep of the Dessert
I'm glad your mate got his FD changed FOC, however its always worth remembering that it's been changed FOC because BMW have produced a faulty, not 'fit for the job' component, sure as eggs is eggs BMW wouldn't be changing them for free, if all was well with their product
mini rant
I suppose this is ture of most main dealers but NOG is on my regular route from London to Cirencester, I stoped off to see if they had a clutch cable, as I wanted a spare, to be told that we dont keep them in stock we can order one and have it with you by Wednesday or Thursday and it will be £30 (about), WHY?, this was on a thursday so a week to get one in.
The only reason for going to a main dealer for bits and paying a premium for a part is that they have it in stock, if I have to order one I will order it else where and get it cheaper.
To me its simple if you want it NOW main dealer pay extra, if you want it cheaper order it and wait a bit, the dealers seem to want it both ways, charge extra and wait !!!
Needless to say I went to motorworks and it was delivered the following day and even with next day delivery it was cheaper than the main dealer!!! How do they stay in afloat ?
I suppose this is ture of most main dealers but NOG is on my regular route from London to Cirencester, I stoped off to see if they had a clutch cable, as I wanted a spare, to be told that we dont keep them in stock we can order one and have it with you by Wednesday or Thursday and it will be £30 (about), WHY?, this was on a thursday so a week to get one in.
The only reason for going to a main dealer for bits and paying a premium for a part is that they have it in stock, if I have to order one I will order it else where and get it cheaper.
To me its simple if you want it NOW main dealer pay extra, if you want it cheaper order it and wait a bit, the dealers seem to want it both ways, charge extra and wait !!!
Needless to say I went to motorworks and it was delivered the following day and even with next day delivery it was cheaper than the main dealer!!! How do they stay in afloat ?
err.....some of us actually DO give a sh***. Our reputation and jobs depend on it! We don't always get things right but try to apply common sense and fix the problem as quickly as possible on the thankfully rare occasions we do 'stuff' things up. Try us, we'd be keen to match or even beat other servicing prices if you give us a chance.
Peter Cramp
Motorcycle General Manager
Ocean Plymouth
well done for putting your head over the parapet, now I have a complaint for your, when riding up to entrance, when you stall and cant restart because the level in the fuel tank is so low and that damn hill is so steep, its a right bugger pushing it to the top ;-) could you flatten it out a bit please, either that or a fuel pump half way up
Big up for Bahnstormers Alton 
Ordered a few bits from them Wednesday last wk,phone call Friday " parts are in stock " [quote parts dept].
Picked up bits today on route from hospital,coffee and if you round up/down prices were the same in total as m/works.
Can't say fairer than that
Ordered a few bits from them Wednesday last wk,phone call Friday " parts are in stock " [quote parts dept].
Picked up bits today on route from hospital,coffee and if you round up/down prices were the same in total as m/works.
Can't say fairer than that
Well you are right about not always getting it right,my 09 GS adv was serviced by yourselves at 11k and given a clean bill of health.
Next day i went to set off north and noticed play at the rear wheel,turned out to be the final drive bearing was u/s . How that was missed on the service i cant imagine.
You wont get a second chance.
LBL
Registered user
Big up for Bahnstormers Alton
Ordered a few bits from them Wednesday last wk,phone call Friday " parts are in stock " [quote parts dept].
Picked up bits today on route from hospital,coffee and if you round up/down prices were the same in total as m/works.
Can't say fairer than that
Bugger it Ash, you could have saved me a trip, i have been saving up to get some, gulp, oil, have to be Guildford on saturday i spose
It'll cost an extra £7 in petrol
Bugger it Ash, you could have saved me a trip, i have been saving up to get some, gulp, oil, have to be Guildford on saturday i spose
It'll cost an extra £7 in petrol
free coffee etc at Bahnstormers
next time give me a shout when you need some as i am always about that way.
PS
Snow at the w/end so take the car
LBL
Registered user
I already have our 'heaviest' members of staff jumping up and down on top of the hill...
Hi there (You may remember that I picked you up from your apartment in Plymouth and brought you back to the Dealership to collect your bike?)
Sorry that you still feel we dealt ineffectively with your complaint - I had not previously been made aware of the circumstances and have now taken some time to review the details, listen to the telephone conversations and talk to the members of staff involved. I notice that you voiced your concerns around a month or so after your service, your bike was booked in for investigation and the crown wheel bearing replaced under warranty. I can only apologise that any play in this was not noticed at the time of the service and can assure you that, should you wish to use our services at any point in the future, your dissatisfaction will be 'recognised' and you will be treated accordingly.
Kind regards
Peter
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