NTL world upgrade

[bandit]

aha, sounds like the usual ntl customer service kicking in

well i've got it

 

[Fanum]

Superb!!

Thanks for reviving that Dave, I'm gonna phone them right now

Bill

 

[cookie]

BT doing the same it would appear, but also seem to be reducing the traffic allowance by 5GB/month.

i upgraded my adsl to this a couple of weeks back. lovely

50GB cap, but only during the day.

 

[GSmonkey]

I got the 'free' upgrade from 1 to 1.5Mbit recently. Then got the bill in the new year and they'd upped my monthly charge by 15%. Free my arse

 

[mikeh501]

Just upgraded mine 1.5 to 3 megabit. Completely free and happened within 15 mins.

 

[GSmonkey]

'twas surfing t'internet and found the NTL were doing 3Mbit for £38/month which was what I was paying for 1.5Mbit

When I rang them up they said they were giving it free to anybody that rang up - cheeky bastards!!!

After they'd done it, I had to input my details again into the system which requires a user ID which I can never remember. When I rang customer services they were shut (bank holiday weekend), so have been without a connection.

Then I found out my next door neighbour had wireless internet without any WEP security set up

FREE SURFING

 

[Steve]

Anyone else noticed that the new ntl upgrades are capped?

1MB = 3GB per month
2MB = 1GB per day
3MB = 1GB per day.

Not too happy about that....

 

[mikeh501]

Anyone else noticed that the new ntl upgrades are capped?

1MB = 3GB per month
2MB = 1GB per day
3MB = 1GB per day.

Not too happy about that....

This is on the ntl.com website about caps. I will wait and see what happens tbh as the current service has caps too, they just never enforced it.



What happens if I reach my usage allowance?

Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their daily usage allowance, where such excessive use impacts the quality of service for other ntl broadband customers.

Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who routinely exceed their data allowance, but not enforcing this allowance until later in 2005.
Before that time, ntl will be deploying new capabilities that will allow each customer to view their usage levels. Thereafter, customers who exceed their data allowance in any given month will be given options, which may include, for example, the ability to:

Upgrade to a tier of service with a higher usage limit
Choose to be billed for any incremental usage above their limit
Choose to use the service for the remainder of the month at a lower speed

 

[Mike W]

The easier way I found to upgrade is goto
It took about 15 mins for it to upgrade my service without even ringing them helpful folks at NTL