Park Lane/Battersea Aftersales

[Gonzo]

Not a bad day..........................

Bike was lumpy at tickover/stalling/surging at lower revs and generally mis-behaving last week. Called PL and got it in within 5 days, not bad considering its Easter hols right now.

They took took me seriously (unlike another dealer I've approached about this) and confirmed that a new software update was available (compared to the version on the bike) and that they would load it.

Got to the dealer on pick-up, mechanic took me through what he'd done, advised me that he'd had to put almost a litre of oil in (naughty me, but it is drinking it right now and I did top it up 8 days ago!), and pointed out that the machine now gleamed as they'd scraped several layers of commuting muck and Scotoiler FS365 off it.

I've owned BWM's for 6 years or so now and this is the best service I've had from a dealer (only put up with one other). I will be returning for the 6k service and I need some new kit so I'll be speaking to them too.

To cap it all, the cabbie who took me back to collect the bike gave me a £5 discount as he's a biker and enjoyed our chat.

I've had worse days!

 

[Fanum]

Very nice to hear it........not enough people stick up for the dealers when they get it right

 

[turbine_2]

You've done a lot better than I have with them then. Last time I took it in to them with lumpy running they returned it to be in a worse state than they received it in.

Twice.

Then denied all responsabiliy.

 

[Paul Drummond]

Better than me too!
Put oil in twice, so that 15 miles later it was imitating a destroyer laying down smoke enough to make the world disappear! Then they made me feel as if it was my fault and only hgave a very grudging apology. That was a couple of years ago so they may have got better.
But when I was looking for quick release fuel lines a month ago, they were quoting £65+, but I eventually got them from Coopers Reading for about half that. Strange or symptomatic?
Still. they do have their posh new showrooms to pay for.

 

[turbine_2]

You got an apology and an admission of the mistake? Wow. I got a 'our QC process would have picked up any problems like you describe so you must be lying' (or words to that effect).