This may be the wrong time to say this, but BMW insurance was the only time I came out on top of an insurance deal. I rang BMW and the renewal was getting less favourable once I'd got a bit of NCD showing, and the person gave me an alternative quote. Now, I had no idea that Devitts ran BMW insurance and I had no idea they shouldn't have given me another quote over that line. When I rang BMW back and gave the alternative reference number I caused a bit of concern in their office. A manager had to be called and I said that I didn't want to pay the BMW amount, so asked what number I should ring back on.
The manager said that he didn't want to loose me as a BMW customer even if it was to the 'other arm' who I still didn't know who that was. They said they would log me as a BMW customer, I would pay the alternative price and they would make up the difference. I was happy, they seemed happy, so that was that. Fast forward a couple of months and my circumstances changed, and I had to sell the GS. Once I was no longer the owner, I rang up to cancel and explained that I didn't have a motorbike anymore so they said there would be a fee for cancelling and they would refund me the difference... Which was based on the original quote, so I got more back than I actually paid