Rear shock & other problems (new1200gs adv)

sharkz

sharkz

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Took my 10mnth old gs to nice dealer in Battersea for 6,000 service. I got a call later that day saying that rear shock was leaking and required replacement under warranty. At least 2 other new bikes with same failure. Its been sitting there 5 weeks and there is no news from bmw germany when warranty part is available. There is obviously an issue

This was her 4th trip back (fuel pump failed twice).

Finally spoke of Simon Anderson bmw uk customer services (1 week ago) said he would look into it and get back to me. Of course nothing has happened and not returning calls

Easter weekend will be long gone by the time I get her back and its beginning to seriously piss me off.

Qs:
Anyone else have this problem or experienced catalogue of failings on new 1200gs?

Have you any advise on how to get reparation from bmw uk for leaving me without joy so long..?

thanks
 
had my 08gsa esa rear shock replaced under warrenty,available next day no prob:nenau
 
sharkz said:
Anyone else have this problem or experienced catalogue of failings on new 1200gs?
Click to expand...

How much time have you got :firemth ? I've got an A4 spreadsheet full of warranty work done on my 08 GS (including a replacement rear shock at 3,750m). Why do I keep my bike? Because my dealer has been great in sorting things out (Vines Guildford/South London Motorrad) and the bike is a pleasure to ride.

Your post has confirmed my opinion of BMW Park Lane Battersea. In another post I stated that based on past experience I wouldn't as much as buy a light bulb from them, let alone have them work on my bike.

The level of service you have received is simply unacceptable. Tell them you're rejecting the bike as not fit for purpose and get some legal advice. I suspect things might start moving swiftly then.

Good luck,
Achim
 
Your bike is under warranty - Shouldn't you have had a courtesy bike or car while it is off the road?

:confused:
 
had my esa shock replaced today on a 07 rt, 8 months out of warrenty , i just had to pay 80 euro for labour,, great service from patrick and andrew in joe duffys:thumb2:thumb:aidan
 
I have been waiting 3 weeks for a replacement rear shock for my ESA equiped 08 1200GSA with 21000 miles on the clock. The dealer, Riders of Cardiff, have told me the same. No shocks are available anywhere and their is no date on stock available. I only have the GSA so it's my daily transport and fun thing but when I asked if I get a bike to replace the GSA while I am waiting the answer was NO. Warrenty only covers the replcement part not the fact that I am now without a vehicle for every day things like getting to work etc Of course they are trying their best but if no date is available what can you do other than wait:blast:blast
 
my 09 just passed 10K miles rear ESA shock leaking. Can I ride it safely or should I just phone BMW assist (130miles from home at the moment)?
 
if you aint home by now, i would ring them

holy shit, you guys really are having problems,:thumb2


im sure it will all work out in the end
 
Ringmaster999 said:
I have been waiting 3 weeks for a replacement rear shock for my ESA equiped 08 1200GSA with 21000 miles on the clock. The dealer, Riders of Cardiff, have told me the same. No shocks are available anywhere and their is no date on stock available. I only have the GSA so it's my daily transport and fun thing but when I asked if I get a bike to replace the GSA while I am waiting the answer was NO. Warrenty only covers the replcement part not the fact that I am now without a vehicle for every day things like getting to work etc Of course they are trying their best but if no date is available what can you do other than wait:blast:blast
Click to expand...

Provided you are sure that you dealer can do no more about a replacement bike I would be speaking with BMW UK directly.

I know from my car dealer experiance if a vehicle gets brought in via the authorised route (BMW Assist for a warranty related issue) you are entitled to a replacement vehicle (in our case it was via Enterprise Rent-a-Car) for up to 3 days. If the vehicle wasn't fixed within the 3 days then the dealer could extend the hire on a rolling 24 hour basis untill the vehicle was fixed.

In certain cases (were no replacement vehicle was available from the usual source) the dealer could use one of his own vehicles and charge the hire to the manufacturer as part of the warranty claim.

Let's face it .... What incentive is there for 'them' to sort this issue out if you've already concieded defeat and allowed the dealership & BMW not to provide you with alternative transport? If you were on one of thier bikes clocking up the miles they'd soon find a solution to the problem for example stripping a shock off a stock bike :augie
 
Ringmaster999 said:
I have been waiting 3 weeks for a replacement rear shock for my ESA equiped 08 1200GSA with 21000 miles on the clock. The dealer, Riders of Cardiff, have told me the same. No shocks are available anywhere and their is no date on stock available. I only have the GSA so it's my daily transport and fun thing but when I asked if I get a bike to replace the GSA while I am waiting the answer was NO. Warrenty only covers the replcement part not the fact that I am now without a vehicle for every day things like getting to work etc Of course they are trying their best but if no date is available what can you do other than wait:blast:blast
Click to expand...


i'm not too sure but the sale of goods act says something about a reasonable amount of time for repairs...28 days it think after that it should be full refund or new item. not so sure if a motorbike falls under that or not but think it would as the fault is a major one and would make the bike potentially a death trap.... i'm sure the dealer or manufacturer could get you a new shock some way... it's just not as straightforward as they would like that's all and if they can get you to wait it's great for them... no hassle no cost.
words and excuses are easy for dealers but actions show the good dealers from the bad.... sometimes you need to get tough to get action... now's the time.
remember 3 weeks with no bike is not them being helpful...far from it... make sure you let them know that... start talking to boss men and BMW themselves.. plus citizen advice bureau.. know your rights before you go in to them... and demand those rights
 
Thanks to all for your comments on this thread. informative and very useful

thanks Ringmaster & Cmyers...

Ringmaster999 said:
I have been waiting 3 weeks for a
replacement rear shock for my ESA equiped 08 1200GSA with 21000 miles
on the clock. The dealer, Riders of Cardiff, have told me the same. No
shocks are available anywhere...
Click to expand...

cmyers_uk said:
my 09 just passed 10K miles rear ESA shock leaking. Can I ride it safely or should I just phone BMW assist (130miles from home at the moment)?
Click to expand...

Im beginning to get a clear picture why they bmw uk might have gone shtum. There is no point causing alarm. And I don’t wish to do so either, mealy understand & inform others my experience in absence of any clear news.

thanks Archem & mr K, I will say this about parklane/battersea... for all the bad press they get and inflated charges (service: oil, pads & broken pressure sensor £500 outch!) Paul there did find a way to provided a replacment bike (f800r) - by charging it to bmw uk / customer srvcs. for that effort i am grateful because i couldnt get anything useful or meaningful out of bmw uk.

5 weeks is becoming boring and the courtesy toy is not going to take me and girlf to holland for easter weekend. it’s the lack of clear info form bmw uk that gets me.

Tuned In & Archim are right. “over 28 days” & "not fit for purpose" is unfortunately the case with my GS. dont want to admit it myself but this new beautiful machine is made from some very substandard bits. stopping completely 5x (ignition), van recovery 2x (fuel pump). Now the leaky shock (5 weeks and counting)

imagine stranded in a ‘stan for weeks waiting for a part that no one can get. And waving at older GSs or at Nathan & dot http://www.advrider.com/forums/showthread.php?t=460631 as they chug past on tiny CT110 from oz-uk with hardly a hitch. That’s adventure. not this!

remind me, why did I buy a new bike? why bmw? oh yes.. probably same reason many do. I love the ride (when it works) and I thought a new one would save some headache. wrong, wrong wrong

NOTE if you have a 1200gs especially '08- onwards from what I can tell keep an eye for fluid on rear shock

mine rocked wildly on the way to the garage. she knew what was coming before I did…
 
Mine has gone to Battersea, they said they have 5 others in there for shock related work. ETA at least 2 weeks to get the bits. Ill be onto BMW Uk for a replacement while I wait. Once its back straight in for a multistrada.
 
I'd be trying to get the dealer to swap the new shock off one of their new showroom bikes as the time you've been waiting is unacceptable. If you get no joy go to another dealer and see what they can do for you
 
big nick – i tried that plan last week. computer said no. its a bmw problem, not the dealers. chances of them taking shock off new bike and putting it on mine is about nil. later they would have to sell the bike as non factory fitted and thats just not going to happen even if i go in there with a shot gun

update:

the good folk at bmw customer services in bracknell are surely too busy to scan forum chatter and make a few calls. or are they?

about an hour after my last post here i got a call from the nice dealer at battersea. he just received word from bmw to stop chasing the part from germany - its being dealt with by head office now. just keeping me informed... also (and this is makes be feel only marginally better) there is nothing wrong with the part per se. it’s a “supply issue”

so that’s it then? it must be tough staying in business if that involves manufacturing parts such as factory fitted shock that leaks after 6K. how will the supplier honour warrantee claims from bmw? yes, i can see how it can be termed “supply issue”

should i be going over speed humps other than very slowly? if one must ride though borough of camden, narrowly missing druggies and tourists, is it best to walk the so-called dual purpose bike over the 37 traffic calming measures?

my GS hasn’t had the opportunity to venture beyond tar yet - unless i call hoist on hydraulic jack is ‘going off-road’.. hate to think what would happen if i went beyond europe. pleased i kept that thing with 2 wheels, handlebars & peddles. it might come in handy if they take my courtesy bike away

sorry to babble but there is a supply issue with my patience. and its friday. just cant bare the thought of having to go watch some 3D sh1t at vue, eat overpriced popcorn instead of lovely bacon butty from van off A3 or somewhere

ride safe. & keep an eye on that shock
 
The front ESA shock blew on my 12GSA too at 6000 miles, took about a week to sort out from ordering and booking in
 
Just had a call from Battersea BMW. The bike needs a new rear shock , no surprise there (well except its done 10,000 miles and is under two years old) however there are no parts available and the parts department in Germany are unable to give a date when one will be available. Lastly there are no courtesy bikes available so im now in a queue with the other unhappy BMW motorists !

Cheers
Chris
 
this supply issue is affecting all manufacturers regardless of product,
since the recession nearly all manufacturers told there suppliers we'll be needing less widgets since we're selling less thingy's, so the suppliers have slowed production,
now we're coming out of the recession the supliers can't speed there producioin up as quick as they can slow down it's causing a parts shortage.

I know it doesn't help but it might help on the why!
 
Sharkz

Keep trying BMW head office until you get an answer. You have to hassle these people otherwise you just stay in the queue with the rest of the people who won't say a thing.

Be very positive and for fecks sake, don't threaten them with the old "not fit for purpose" shite that gets spouted from time to time. It bike is fit for purpose but an item has failed. As long as they are replacing it, they are in the clear and doing their job, albeit slowly.

As Roddy says, supply is probably slow and they will work on a just in time principle which means no, or very little, stock is held anywhere. All the units will have been allocated to new build machines and they will be waiting for their supplier to produce extra units.

Good luck with it.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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