Rydale Cardiff

[Slowdown]

I do not believe it is 'right and proper' to discuss former employees terms on leaving this company

And then you do.

TBH, dealers should avoid semi/un moderated forums like this - you just can't win so don't even try....

 

[vestanpants]

Oh dear, just when I was beginning to think everyone was being very reasonable AND THEN YOU GO AND SPOIL IT!!!!!!

Seriously though, if your concerns had been brought to my attention I would have dealt with them, shame you feel you have to air them on here.

I do not believe it is 'right and proper' to discuss former employees terms on leaving this company, suffice to say that the decision for them to leave at the end of Feb was entirely theirs.

I'm glad that you appear to be happy with your new Service Provider.

Safe riding.

When I was last in Rydale, you walked right past me in an empty shop without even saying hello when I was obviously waiting to be served, even though I have given you a number of years of services and MOTs. That is what I mean about poor customer service... Perhaps I expect too much? You tell me, sometimes the truth hurts.

 

[Ming]

How strange all 6 of your post on this forum are on the same subject vestandpants???

Nor are you a sponsor !

I smell a

 

[bladerunner]

Just to add my 2 penn'oth..........

I've had 5 BM's over the past 23 years and bought my 2nd from Fowlers, Cardiff. If I like a bike I see no reason to change it and it gets FBMWSH no expense spared as I expect to keep it 50k miles plus. This was the attraction of BMW's until they started to cut weight and manufacturing costs.

I first met Peter Cramp as they were setting up the new dealership by Culverhouse Cross in '99 and have used Rydales for the past 8 years.
I have been very happy using them and found the outfit to be a good combination of friendly banter and professional help. Trustworthy, efficient and prompt to sort out urgent problems - what more do you want?

Not cheep and Peter has had a fair bit of my disposable income over the years, but then I didn't buy a BMW bike to save money. It is discretional spending - about the only thing I do with my money that is for ME! [The wife said I don't need 2 bikes - to which I answered "I didn't NEED the first"]. My car is cheeper to run.
I've never asked for the cheepest fix, just the best together with honesty. As far as I am concerned that is what I have had.


BUT, a dealership without service backup is bollox - I may as well buy over the internet. I would not buy from Cardiff and have servicing in Bristol. I would rather buy from Bristol and build up another long term friendly relationship so when I rush in and say I need X urgently 'cos I'm off to sweden tomorrow, they help me out.

For now my GSA will be serviced by Mike and if he goes under, I'll probably leave BM and go Japanese .

cheers

Simon


p.s. Peter - white, no sugar thanks

 

[crampie]

When I was last in Rydale, you walked right past me in an empty shop without even saying hello when I was obviously waiting to be served, even though I have given you a number of years of services and MOTs. That is what I mean about poor customer service... Perhaps I expect too much? You tell me, sometimes the truth hurts.

Sorry I didn't notice you!

Were you hiding behind a bike?

Was I on the telephone?

Maybe I was distracted or had things on my mind?

Maybe I'd just been told we were closing down?

or perhaps i just don't like you!

 

[crampie]

Just to add my 2 penn'oth..........

I've had 5 BM's over the past 23 years and bought my 2nd from Fowlers, Cardiff. If I like a bike I see no reason to change it and it gets FBMWSH no expense spared as I expect to keep it 50k miles plus. This was the attraction of BMW's until they started to cut weight and manufacturing costs.

I first met Peter Cramp as they were setting up the new dealership by Culverhouse Cross in '99 and have used Rydales for the past 8 years.
I have been very happy using them and found the outfit to be a good combination of friendly banter and professional help. Trustworthy, efficient and prompt to sort out urgent problems - what more do you want?

Not cheep and Peter has had a fair bit of my disposable income over the years, but then I didn't buy a BMW bike to save money. It is discretional spending - about the only thing I do with my money that is for ME! [The wife said I don't need 2 bikes - to which I answered "I didn't NEED the first"]. My car is cheeper to run.
I've never asked for the cheepest fix, just the best together with honesty. As far as I am concerned that is what I have had.


BUT, a dealership without service backup is bollox - I may as well buy over the internet. I would not buy from Cardiff and have servicing in Bristol. I would rather buy from Bristol and build up another long term friendly relationship so when I rush in and say I need X urgently 'cos I'm off to sweden tomorrow, they help me out.

For now my GSA will be serviced by Mike and if he goes under, I'll probably leave BM and go Japanese .

cheers

Simon


p.s. Peter - white, no sugar thanks

Simon, the coffee is going cold.......

Thanks for your support over the last 6 years, I have had some great summer holidays!!!!! Only kidding, four kids eat a lot and need loads of shoes!

On a serious note, I agree with your sentiments about needing a BMW dealer you can build a relationship with and am very sad that we will not be able to continue that with you.

Kind regards

Peter