Last weekend I was up on the isle of Skye and within the space of about 5 miles my 98 1100 gs went from fine to f*****d.
So after some basic checks and a few calls to those in the know on this forum, it was looking like I was ending my holiday sooner than planned and doing the 500 mile trip home as a passenger in a van.
But before I admitted defeat I thought I would call the nearest BM dealer to see if they had any ideas. So I call Inverness and ask to speak to the service department before they would put me through I was asked what and how old my bike was, so I gave them the info and they said to me and I quote " you have no warranty so we can't help you, goodbye".
Well as you can imagine I was disgusted by there attitude. So next I phoned Central Motorrad at Glasgow, asked to be put through to the service department, which they did. I explained the situation to Lorna and she said "the person who can help is out fueling a bike, he will be back in 5 minuets, I will get him to ring you asap". She took my phone number and low and behold Mike rang me back. I talked him through the symptoms and he said instantly it is definitely the hall sensor. He said to me he could have one in the next morning but as it was Thursday I should try Inverness to get the part as the trip there to collect it would take me about half the time.
So off I go ring Inverness and get put through to parts where when I asked to order a Hall sensors I was was greeted with a 'what?' so I tried to explain what I meant and was confront with more confusion from the other end. So as it was about 1650 (4.50pm) I hung up phoned Glasgow back and spoke with Lorna she said "yep no worries I need to order it now I will ring you back in a few minuets for payment otherwise my system will shut down for the day".Ok great she phones me back takes payment and say "it should be with us by 0830".
Low and behold after a 4.5 hour drive I arrive at Central at 0900 the next day and the sensor is there waiting for me. I get it back to the bike about 5 hours later fit it and the bike works a treat.
THANK YOU THANK YOU THANK YOU Mike and Lorna you are fantastic.
So after some basic checks and a few calls to those in the know on this forum, it was looking like I was ending my holiday sooner than planned and doing the 500 mile trip home as a passenger in a van.
But before I admitted defeat I thought I would call the nearest BM dealer to see if they had any ideas. So I call Inverness and ask to speak to the service department before they would put me through I was asked what and how old my bike was, so I gave them the info and they said to me and I quote " you have no warranty so we can't help you, goodbye".
Well as you can imagine I was disgusted by there attitude. So next I phoned Central Motorrad at Glasgow, asked to be put through to the service department, which they did. I explained the situation to Lorna and she said "the person who can help is out fueling a bike, he will be back in 5 minuets, I will get him to ring you asap". She took my phone number and low and behold Mike rang me back. I talked him through the symptoms and he said instantly it is definitely the hall sensor. He said to me he could have one in the next morning but as it was Thursday I should try Inverness to get the part as the trip there to collect it would take me about half the time.
So off I go ring Inverness and get put through to parts where when I asked to order a Hall sensors I was was greeted with a 'what?' so I tried to explain what I meant and was confront with more confusion from the other end. So as it was about 1650 (4.50pm) I hung up phoned Glasgow back and spoke with Lorna she said "yep no worries I need to order it now I will ring you back in a few minuets for payment otherwise my system will shut down for the day".Ok great she phones me back takes payment and say "it should be with us by 0830".
Low and behold after a 4.5 hour drive I arrive at Central at 0900 the next day and the sensor is there waiting for me. I get it back to the bike about 5 hours later fit it and the bike works a treat.
THANK YOU THANK YOU THANK YOU Mike and Lorna you are fantastic.
