Strange fault when using SatNav

trebor

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For years now I've been using a Nav V with all my GSes without any issues. Using the Nav V to play my music, and answer and make calls via the Bikes TFT.
I usually pair my helmet comms (an SRL-01) with the bikes TFT display and with the Nav V, and pair my phone with the TFT.

Recently I bought a 1300GSA. Now, when I play music I get some weird issues. Sometimes I can start the music off and it plays with no problems until I stop the bike. However, more often than not, it will play one track then stop. Well it doesn't actually stop, if I look at the music player app on the Nav V it is continuously switching between pause and play, taking about 10 seconds to progress 1 or 2 seconds of the music track and there is no sound. Sometimes, it won't even play one track the fault appears immediately.

I did find that when I switch off the bike the music does start playing immediately. So this started to make me think it was something to do with the TFT, or it's software, or something else connected to the TFT, i.e. my mobile phone. Next time the fault occurred I tried disconnecting the Bluetooth connection from the phone to the TFT, the music started playing immediately.
This made me think it was the phone, so I dug out my old phone and tried that. The fault still occurred.

To rule out the Sat Nav I borrowed a friends Nav V. The fault did occur with this but not as often. I noted that the borrowed Nav V was a newer version than mine with more up to date firmware and hardware revisions, so this led me to wonder if maybe the Nav V wasn't compatible with the hardware/software on the newer bike.
So I borrowed a Nav VI to try. I still have more testing to do, but I thought this had cured it as I'd stopped and started the bike a few times and the music kept playing subsequent tracks, then just before I arrived home I noted the music had gone off. On checking the player app it was still playing (i.e. not pausing/playing continuously), but just not getting any sound from it. The minute I switched off the bike, the sound came on, so same fault, just different symptoms!

Everything is pointing to the hardware/software on the bike being the culprit but I was just wondering if anyone else had experienced this before I take it any further.

If I take the TFT out of the equation, i.e. pair both my helmet comms and my phone to the SatNav it all works fine, and I could live with this, but I prefer to have the phone through the TFT as it is easier to find contacts in the telephone directory using this method (for when I pull over to make a telephone call of course).
 
For years now I've been using a Nav V with all my GSes without any issues. Using the Nav V to play my music, and answer and make calls via the Bikes TFT.
I usually pair my helmet comms (an SRL-01) with the bikes TFT display and with the Nav V, and pair my phone with the TFT.

Recently I bought a 1300GSA. Now, when I play music I get some weird issues. Sometimes I can start the music off and it plays with no problems until I stop the bike. However, more often than not, it will play one track then stop. Well it doesn't actually stop, if I look at the music player app on the Nav V it is continuously switching between pause and play, taking about 10 seconds to progress 1 or 2 seconds of the music track and there is no sound. Sometimes, it won't even play one track the fault appears immediately.

I did find that when I switch off the bike the music does start playing immediately. So this started to make me think it was something to do with the TFT, or it's software, or something else connected to the TFT, i.e. my mobile phone. Next time the fault occurred I tried disconnecting the Bluetooth connection from the phone to the TFT, the music started playing immediately.
This made me think it was the phone, so I dug out my old phone and tried that. The fault still occurred.

To rule out the Sat Nav I borrowed a friends Nav V. The fault did occur with this but not as often. I noted that the borrowed Nav V was a newer version than mine with more up to date firmware and hardware revisions, so this led me to wonder if maybe the Nav V wasn't compatible with the hardware/software on the newer bike.
So I borrowed a Nav VI to try. I still have more testing to do, but I thought this had cured it as I'd stopped and started the bike a few times and the music kept playing subsequent tracks, then just before I arrived home I noted the music had gone off. On checking the player app it was still playing (i.e. not pausing/playing continuously), but just not getting any sound from it. The minute I switched off the bike, the sound came on, so same fault, just different symptoms!

Everything is pointing to the hardware/software on the bike being the culprit but I was just wondering if anyone else had experienced this before I take it any further.

If I take the TFT out of the equation, i.e. pair both my helmet comms and my phone to the SatNav it all works fine, and I could live with this, but I prefer to have the phone through the TFT as it is easier to find contacts in the telephone directory using this method (for when I pull over to make a telephone call of course).
I have a Nav vi & just link everything to the Nav like you say in your last paragraph. Phone contacts all appear on the Nav and you can scroll through them using the wonder wheel & select them. Don't need to necessarily pull over to make or receive calls, just tap the option to answer (or reject) on the Nav.
Assume the Nav V works the same ??.
 
have you plugged the nav 5 and tried to add all updates available - they are free ? https://www.garmin.com/en-GB/software/express/windows/
how old is the R1300 - on the TFT on other BM models they have over 13 cluster updates out there for bugs - if its a 23/24 bike I'd check the nav 5 at home and get the bike updated before worrying about fighting - then see where that gets you

not sure if the TFT updates on the GS is on the exact timeline as the RT and K16 screens - I expect much of the software will be related - a quick review of some of the changes


001-018-040 : Early TFT release on R1200s
001-019-180 : Jan 2019
011_005_020 : Pre-launch version K1600
011_007_035 : Mar 21 - Original launch version
012_007_030 : Sep 21 - 1st part of major update, better connectivity and now able to make phone calls without corrupting the app (iPhone). Media now plays one after the other (iPhone). Added programmable favourite buttons.
012_008_040 : Dec 21 - released late
013_012_050 : Jul 22 - faster connection speed
013_013_020 :
013_013_021 : Jun 23
013_014_020 : Aug 23
014_012_021 : Jul 24 - SOS E-Call unavailable from bug in last release
014_013_030 : update breaks comfort indicators
014_015_020 : Apr 25 - fix comfort indicators
014-017-050 : Jul 25 - still contains a bug, user preferences to Dynamic riding mode not saved after bike's been off >4hrs - might be a conflict in ABS module
 
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I have a Nav vi & just link everything to the Nav like you say in your last paragraph. Phone contacts all appear on the Nav and you can scroll through them using the wonder wheel & select them. Don't need to necessarily pull over to make or receive calls, just tap the option to answer (or reject) on the Nav.
Assume the Nav V works the same ??.
Thanks for responding, I know how to use it to make and receive calls with the wheel when the phone is connected to either the TFT or the Nav. My comment about pulling over to use it was tongue in cheek to stop any nannies commenting on using the phone whilst moving. ;)
I prefer the phone to be connected to the TFT because the menu for selecting phone contacts is easier and quicker to use.

The issue is the music stopping when the phone is connected to the TFT, which it as never done on any of my previous GSes.
 
have you plugged the nav 5 and tried to add all updates available - they are free ? https://www.garmin.com/en-GB/software/express/windows/
how old is the R1300 - on the TFT on other BM models they have over 13 cluster updates out there for bugs - if its a 23/24 bike I'd check the nav 5 at home and get the bike updated before worrying about fighting - then see where that gets you

not sure if the TFT updates on the GS is on the exact timeline as the RT and K16 screens - I expect much of the software will be related - a quick review of some of the changes


001-018-040 : Early TFT release on R1200s
001-019-180 : Jan 2019
011_005_020 : Pre-launch version K1600
011_007_035 : Mar 21 - Original launch version
012_007_030 : Sep 21 - 1st part of major update, better connectivity and now able to make phone calls without corrupting the app (iPhone). Media now plays one after the other (iPhone). Added programmable favourite buttons.
012_008_040 : Dec 21 - released late
013_012_050 : Jul 22 - faster connection speed
013_013_020 :
013_013_021 : Jun 23
013_014_020 : Aug 23
014_012_021 : Jul 24 - SOS E-Call unavailable from bug in last release
014_013_030 : update breaks comfort indicators
014_015_020 : Apr 25 - fix comfort indicators
014-017-050 : Jul 25 - still contains a bug, user preferences to Dynamic riding mode not saved after bike's been off >4hrs - might be a conflict in ABS module
Hi,
Thanks for the reply.
Yes, the Nav V is fully up to date.
The 1300 was delivered in March this year, it is 2025 bike as, for example the clutch cylinder is stamped 01/2025 under the QR code.
Thanks for the list of updates, they probably are similar between the two, even though the TFTs are different, there is nothing in the list that is obviously related to the fault I'm getting.
 
Sounds like a Bluetooth protocols channelling issue IMO. (See what I did there).
I’ve experienced similar with iPhone, Schubert and Garmin…. so, you might not be alone. I can’t recall what I did to resolve but I don’t bother with music on the move. Probably not helpful to your solution, sorry.

There is/was a thread running here, which might explain things better:
 
which phone? Apple are forever fiddling about - they don't follow IT stds so invent their own similar versions of BT protocols - they are forever failing after an iOS update, for more than 15 years the first bug fix is usually fighting never ending BT issues
 
Thanks for responding, I know how to use it to make and receive calls with the wheel when the phone is connected to either the TFT or the Nav. My comment about pulling over to use it was tongue in cheek to stop any nannies commenting on using the phone whilst moving. ;)
I prefer the phone to be connected to the TFT because the menu for selecting phone contacts is easier and quicker to use.

The issue is the music stopping when the phone is connected to the TFT, which it as never done on any of my previous GSes.
I can't connect to both TFT & the nav at the same time, think it's because my headset isn't dual channel Bluetooth. Could that be your problem??.
I can connect to one or the other but not both at the same .
I've tried the tft phone etc. but must admit I find only connecting everything to the nav works reliably and I can search phone contacts & select them on the nav easily using the wheel easier than when I've tried the TFT method.
Play music from any app on the phone and again control it from the Nav.
 
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Sounds like a Bluetooth protocols channelling issue IMO. (See what I did there).
I’ve experienced similar with iPhone, Schubert and Garmin…. so, you might not be alone. I can’t recall what I did to resolve but I don’t bother with music on the move. Probably not helpful to your solution, sorry.

There is/was a thread running here, which might explain things better:
You could be right, but I've used this set up on at least 4 different GSes, plus a couple of loan bikes, since 2014 and never had any issues before. To try to resolve this I've tried 3 different sat navs and 2 different phones so if there are any issues, it's looking like it is either the hardware or software on the bike so may have to go to the dealer to get it sorted. It could just be that the during the software update prior to supplying the bike something got corrupted.

Thanks.
 
which phone? Apple are forever fiddling about - they don't follow IT stds so invent their own similar versions of BT protocols - they are forever failing after an iOS update, for more than 15 years the first bug fix is usually fighting never ending BT issues
I don't use Apple, I have Android phones, the old one was a OnePlus 8, my new one is a Samsung S25+.
 
I can't connect to both TFT & the nav at the same time, think it's because my headset isn't dual channel Bluetooth. Could that be your problem??.
I can connect to one or the other but not both at the same .
I've tried the tft phone etc. but must admit I find only connecting everything to the nav works reliably and I can search phone contacts & select them on the nav easily using the wheel easier than when I've tried the TFT method.
Play music from any app on the phone and again control it from the Nav.
The Sena SRL-01 has two channels for connecting phones. In my preferred set-up, one of these is connected to the Nav V and the other to the TFT, with the phone also connected to the TFT.
I know lots of people have had issues in the past and were always advised to pair them in a certain order, and to use the main headset channel for a particular connection and the second for the other. However, in 11 years I have never had any issues at all, I could pair in any order, use any channel for either device, and it's worked every time. I may have to look at the order of pairing (if I can find the advice given), this may affect it with the 1300.

In your case, with a single channel headset, the only way it can work is to connect both your headset and your phone to the sat nav.
That works fine for me, and it maybe that I have to settle for that.
 
BMW have now moved on from Garmin - and the Nav V is old - maybe the world has moved on the later bikes and bringing new stuff its brought in bugs on the old ones - of course the new Nav device they have is a tomtom inside

but that might be more fun - was on a bike trip to germany in june and one guy had just got his new connected ride device - for a reason none of us could fathom, on the outward journey he had not done anything at home to update it and had nothing installed - the story was muddled but planning to set it up when we got there ? it was a comedy of errors - 4 days constantly connected trying to down load stuff - only for him or them to disconnect before it completed. Then just the day before we came home, at a cafe he's cheered up as it finally completed downloading europe and showed some maps for the first time - then on the ride home, germany was great - but when we stopped for petrol he proudly showed us a massive blank screen, NL and Belgium was not downloaded at all

 
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TFT updates
001-011-081 :
001-015-090 ::
001-018-040 : Early TFT release on R1200s
001-019-180 : Jan 2019
011_005_020 : Pre-launch version K1600
011_007_035 : Mar 21 - Original launch version
012_007_030 : Sep 21 - Major update, connectivity, make phone calls without corrupting the app (iPhone). Media plays one after the other (iPhone). Added programmable favourite buttons.
012_008_040 : Dec 21 - released late
013_012_050 : Jul 22 - faster connection speed
013_013_020 :
013_013_021 : Jun 23
013_014_020 : Aug 23
014_012_021 : Jul 24 - SOS E-Call unavailable from bug in previous release
014_013_030 : update breaks comfort indicators
014_015_020 : Apr 25 - fix comfort indicators
014-017-050 : Jul 25 - still contains a bug, user preferences to Dynamic riding mode not saved after bike's been off >4hrs - might be a conflict in ABS module
127-012-050 : Aug 25 - not sure how its jumped to 127 - XKOMBB2 HW Jul 2025 - Factory I-Level : X001-25-07-505
 
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For years now I've been using a Nav V with all my GSes without any issues. Using the Nav V to play my music, and answer and make calls via the Bikes TFT.
I usually pair my helmet comms (an SRL-01) with the bikes TFT display and with the Nav V, and pair my phone with the TFT.

Recently I bought a 1300GSA. Now, when I play music I get some weird issues. Sometimes I can start the music off and it plays with no problems until I stop the bike. However, more often than not, it will play one track then stop. Well it doesn't actually stop, if I look at the music player app on the Nav V it is continuously switching between pause and play, taking about 10 seconds to progress 1 or 2 seconds of the music track and there is no sound. Sometimes, it won't even play one track the fault appears immediately.

I did find that when I switch off the bike the music does start playing immediately. So this started to make me think it was something to do with the TFT, or it's software, or something else connected to the TFT, i.e. my mobile phone. Next time the fault occurred I tried disconnecting the Bluetooth connection from the phone to the TFT, the music started playing immediately.
This made me think it was the phone, so I dug out my old phone and tried that. The fault still occurred.

To rule out the Sat Nav I borrowed a friends Nav V. The fault did occur with this but not as often. I noted that the borrowed Nav V was a newer version than mine with more up to date firmware and hardware revisions, so this led me to wonder if maybe the Nav V wasn't compatible with the hardware/software on the newer bike.
So I borrowed a Nav VI to try. I still have more testing to do, but I thought this had cured it as I'd stopped and started the bike a few times and the music kept playing subsequent tracks, then just before I arrived home I noted the music had gone off. On checking the player app it was still playing (i.e. not pausing/playing continuously), but just not getting any sound from it. The minute I switched off the bike, the sound came on, so same fault, just different symptoms!

Everything is pointing to the hardware/software on the bike being the culprit but I was just wondering if anyone else had experienced this before I take it any further.

If I take the TFT out of the equation, i.e. pair both my helmet comms and my phone to the SatNav it all works fine, and I could live with this, but I prefer to have the phone through the TFT as it is easier to find contacts in the telephone directory using this method (for when I pull over to make a telephone call of course).
I don’t know if this problem is related, but when I plug my Navigator V into my new R1300RS it sets trip1 to zero, and trip1 stays at zero throughout the trip. It didn’t do that with my 1200s and 1250. I haven’t noticed any other issues although I have not tried playing music with it yet. I have the new electronic cradle, the one which opens with a push button underneath it rather than the old style one. I haven’t tried it with that, but have with another 1300 (a GS) with the new one and it does the same. So I don’t think there is anything wrong with the Navigator V as such. The dealer hasn’t come across this before. Has anyone seen this, or know what might be causing it, and if it can be fixed? What concerns me is if there is some incompatibility which might cause other more serious software issues, perhaps not covered by the warranty. It would be good to sort this out and avoid having to replace what was a good, not to mention expensive, sat nav system with the newer connected ride one. I think that may come with its own issues, such as whether it will pair with an ear bud rather than forcing us to use BMW helmets, as the connected ride app does. Any advice appreciated…
 
I don’t know if this problem is related, but when I plug my Navigator V into my new R1300RS it sets trip1 to zero, and trip1 stays at zero throughout the trip. It didn’t do that with my 1200s and 1250. I haven’t noticed any other issues although I have not tried playing music with it yet. I have the new electronic cradle, the one which opens with a push button underneath it rather than the old style one. I haven’t tried it with that, but have with another 1300 (a GS) with the new one and it does the same. So I don’t think there is anything wrong with the Navigator V as such. The dealer hasn’t come across this before. Has anyone seen this, or know what might be causing it, and if it can be fixed? What concerns me is if there is some incompatibility which might cause other more serious software issues, perhaps not covered by the warranty. It would be good to sort this out and avoid having to replace what was a good, not to mention expensive, sat nav system with the newer connected ride one. I think that may come with its own issues, such as whether it will pair with an ear bud rather than forcing us to use BMW helmets, as the connected ride app does. Any advice appreciated…
I don't bother looking at the trip meters, next time out I'll check to see if I get the same issue.
 
I don't bother looking at the trip meters, next time out I'll check to see if I get the same issue.
I don't suppose you have had a chance to check your Nav5, have you?

I tried resetting mine to factory defaults to see if it would remove any reference to the old R1250RS and set up the R1300RS when I next plugged it in, but it made no difference. I noticed, however, that the reset (by switching on while pressing the bottom right of the screen, then choosing 'reset all data') doesn't clear much out - all my trips were still there (and the ones ready for import couldn't be deleted) as were the favourites. I can't find a way of getting rid of everything (without going into mass storage mode which I don't particularly want to do).
 
I don't suppose you have had a chance to check your Nav5, have you?

I tried resetting mine to factory defaults to see if it would remove any reference to the old R1250RS and set up the R1300RS when I next plugged it in, but it made no difference. I noticed, however, that the reset (by switching on while pressing the bottom right of the screen, then choosing 'reset all data') doesn't clear much out - all my trips were still there (and the ones ready for import couldn't be deleted) as were the favourites. I can't find a way of getting rid of everything (without going into mass storage mode which I don't particularly want to do).
I've just been out to check mine. I've never reset my trip meters, both trip 1 and trip 2 are showing the same miles, i.e. the mileage since new, so Trip 1 isn't resetting as you found with yours.
When I changed bikes I carried out a reset, like you found, some files were still there. I'm fairly sure I deleted some, if not all of them by connecting the SatNav to my PC and deleting some files using file manager. I can't remember which ones, I found out how to do it when searching for how to restore to factory settings. However, you are right, to get rid of everything you do need you go into Mass Storage mode.
I've done this on an old Zumo 500 which, if I remember correctly, always has access to this mode/files by default.
 
I've just been out to check mine. I've never reset my trip meters, both trip 1 and trip 2 are showing the same miles, i.e. the mileage since new, so Trip 1 isn't resetting as you found with yours.
When I changed bikes I carried out a reset, like you found, some files were still there. I'm fairly sure I deleted some, if not all of them by connecting the SatNav to my PC and deleting some files using file manager. I can't remember which ones, I found out how to do it when searching for how to restore to factory settings. However, you are right, to get rid of everything you do need you go into Mass Storage mode.
I've done this on an old Zumo 500 which, if I remember correctly, always has access to this mode/files by default.
Thanks for that; really useful. I am guessing that your cradle for the Nav5 is the 'old' style, ie the one which you unlock it with the key and then you can get the device out of it. When the RS came out it came (or at least mine did) with the new type which is much narrower and operates only when the ignition is on, whereby you push a button underneath it and it pops up a button out of the top, when you can insert the device (you have to be quick as it goes back down quite quickly!). If that is true then this provides evidence that the problem might lie with the new cradle somewhere. If you have the new cradle, though, then it is something else.
 
Thanks. I'll bet that explains the difference. I will get in contact with the dealer/BMW and see what happens. I will report back...
 


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