Yes sorry can't help much, probably best to call.Jasp,how did you book this hotel.I've tried there website(no joy)sent 2 emails(no reply)I have now added 2 extra days to the trip so will definitely be staying in the area.I've looked at Steve's suggestion via booking.com and would ideally like to compare the prices(gets expensive when a lone rider)Thanks for any and all suggestions/help.
Or having just reread your comments, you've yet to stay there.