TT...a disgrace!!

[bikermike]

Well....for such a well-mentioned, and obviously well respected organisation, MY first dealings with them are almost certainly going to be my last!!
The story...
Ordered a light guard and pillion footpeg lowering kit: 10th May 2005.
Confirmation e-mails from TT Germany / UK the same day.
No further info regarding delivery, so sent an e-mail politely asking for maybe some sort of "update / estimated delivery / delay / etc", on the 1st June 2005....no reply.
Sent ANOTHER query e-mail 10th June 2005 ......no reply.
Sent an e-mail to Pia Diskowski at TT Germany 14th June 2005....no reply.
Got home this afternoon...parcel !!! Yeeeeeaaaaahhhh!!
Opened the parcel..... both items and a TT catologue / price list.

When I had a gooooooood look at the gear....yuk!!...the peg lowering kit (£41.50 worth!!) looks like it was welded together by a cross-eyed, blind,one-handed monkey!! The finish is appalling, so this is going back, I'm not even opening the poly bag it came in. As for the light guard.....a bit of clear plastic , two long bolts. two washers and two lengths of plastic tube, and instructions (?) in German of course. (OK don't need to be a rocket scientist to suss out the fitting, but....) Undid the existing screws, lined up the protector...and the damn holes don't align....yipppee!! OK with a bit of wiggling / manipulation of the lens / bolts...it fits, but come on...£14.77 for something that you have to "wiggle" to align (mmmmm I expect a comment or two about that!!).

So folks, is this the "norm" for TT?? and should I "roll-over" 'cos its TT? nah, to hell with that, the guard I can live with, but as for the metal abhorition they deem to be £41 worth of technical equipment...my ar...backside, they can have that back.
Anyone else been delivered (eventually) similar quality crap by TT?

 

[Boz]

Have ordered several items last month which comes to nearly 500 quid, and I managed to get one reply out of them, items have still not turned up...not in any hurry but even so sounds worrying!

I'll be like you if the items I've ordered are not up to scratch, they'll go straight back! I've heard there not to good at the communication but you would expect better service from a company of this size and reputation.

I've tried to ask other questions in the mean time about their Zega boxes but noone seems to bothered about making money apparently.

 

[borrachadog]

The dealings i have had with TT started well. Ordered smaller items, GPS head set and GPS mount. Came really fast no problems. Then I rang and asked about a Zega top box and mount for GSA guy on phone dead helpful and i placed my order. I was told the usual 7 to 10 days. It took over a month for it to get here. When I Tried to find out about the delay after the first 10 days I was told It had just left Germany and that it would be sent out the next day, again the guy on phone did try to help the best he could. Well i have the box and mount now and I have to say the quality is spot on as with the other things i have bought. The thing that bugs me about TT is time it takes to deliver and the fact that we in the UK have to pay more than Europe and the USA.