Hell you must be a crap map readeras CW is in the opposite direction to Ocean from Newton Abbot.
But work in Plymouth...I think or is Portsmouth
Useless Ocean BMW
- Thread starter Nick Reed
- Start date
But work in Plymouth...I think or is Portsmouth
In defence of Ocean, I had some problems with my bike when it was out of guarantee – two and a half years old, and bought in France. They asked BMW on my behalf for some contribution to the costs, and the upshot was that the entire job was covered by a ‘goodwill gesture’, even including the labour, which they had originally told me would not be covered. The job was billed at over £1,200 so wasn’t an insignificant amount.
RadoR6
Registered user
Had a waterpump leak again,already third time and the last pump lasted only approx 600mls
.Took it to my dealer,bike two months out of the warranty,this time together with the pump they replaced also driving gear and radiator cap.All done promptly,no questions asked.Once again,Thank you Williams Manchester
.
.Took it to my dealer,bike two months out of the warranty,this time together with the pump they replaced also driving gear and radiator cap.All done promptly,no questions asked.Once again,Thank you Williams Manchester.With such a low mileage, I would assume it would still be covered by BMW warranty. If you have only had the bike less than 3 months as stated alreadty sale of goods act. But I would be very keen to point out that all the items you list really should be covered by the dealer.
Perhaps contacting BMW UK for help could be worth a try.
I have a 1200 GS, so far very pleased. But that said I don't think my next bike will be German.
Perhaps contacting BMW UK for help could be worth a try.
I have a 1200 GS, so far very pleased. But that said I don't think my next bike will be German.
Hi Nick
I'm genuinely sorry you feel dissatisfied with the service you have received - the bike team here at Ocean are motivated to deliver the best possible experience for ALL of our customers and rewarded when that is recognised so it disappoints me to read your post.
I'm sorry that we were unable to identify a water leak when we inspected your bike - there is no reason why we wouldn't want to find it - particularly as, one way or the other - whether by the customer or by BMW warranty - we are paid to fix faults! I understand that we offered to replace the rocker cover gasket at the 12000 mile service (due in around 1000 miles?) to avoid any labour charge for this job and I am happy to cover the cost of gasket if you wish to go ahead and get this work done.
I'm also sorry to learn of your reported clutch failure - I can find no record of us inspecting the bike since your last visit (at 10,400 miles) and there were no faults evident at the last service we carried out on your bike (at 3300 miles). Has the clutch fault/cause been properly diagnosed - if not perhaps we should take a look?
Please feel free to email [email protected] if there is anything I can be of any assistance with.
Kind regards
Peter Cramp
Motorcycle General Manager
Ocean Plymouth
Last edited:
Telemachus
Registered user
That would be.............
That would be missed a service nearly 2. No waterleaks found or they would do it, no reason not to! (they get paid for it). Clutch slipping not diagnosed but still the dealers fault. Ocean need a crystal ball to help you
That would be missed a service nearly 2. No waterleaks found or they would do it, no reason not to! (they get paid for it). Clutch slipping not diagnosed but still the dealers fault. Ocean need a crystal ball to help you
Fanum
Toubab
Nicely summed up
Indeed.
Nice when the other side of a story comes out isn't it
Sadly, hit and run slagging trolls can do an awful lot of damage to a business.......I'm glad Crampie saw it/was tipped off and has popped on
Ross Dean
Registered user
Just not so - I have found all the staff (sales, customer service, mechanics and the cafe) to be friendly and very helpful.
Got to say guys,my two pence worth,Ocean have been brilliant in all manors,had quite a few bikes and never an issue with the staff or service.
My wife has been able to go down for simple things (tyre pressure etc) the service guys have sorted it for her no charge no snide comments which has happened at other places before.
Hey,free coffee every time you enter,just waiting for the bacon sandwiches to start been handed out!!!!!!!!
Thumbs up for me
My wife has been able to go down for simple things (tyre pressure etc) the service guys have sorted it for her no charge no snide comments which has happened at other places before.
Hey,free coffee every time you enter,just waiting for the bacon sandwiches to start been handed out!!!!!!!!
Thumbs up for me
Deleted account 231002001
Registered user
Yes, used them several times when I had a GS with no problems at all.
Even lent me one of the first 1200GSA's for a days thrashing, sorry a test drive. Didn't buy one but it was a nice day out all the same
iftikartaxis
Registered user
answer
well done the dealer
he has tried to put right what's gone wrong
the main thing is this site a lot of people generate people power and bad service justified or not always gets mentioned and hopefully it will be sorted
somethimes the story gets a litle crossed
well done the dealer
he has tried to put right what's gone wrong
the main thing is this site a lot of people generate people power and bad service justified or not always gets mentioned and hopefully it will be sorted
somethimes the story gets a litle crossed
Only dealt with Ocean by post, buying parts, absolutely nothing but praise for the team there. Live many miles away but would be confident to call them if I had a problem down south.
This thread shows that there are always two sides to a story, (full marks to Ocean for putting the counter side!) and also that if you choose to stray from a service schedule at the dealer it's a bit rich to expect to go back and benefit in the same way a 'FSH' punter would.
I do most of my own servicing and as such realise that I would be viewed differently by dealer if I tried to make a case for warrenty work
This thread shows that there are always two sides to a story, (full marks to Ocean for putting the counter side!) and also that if you choose to stray from a service schedule at the dealer it's a bit rich to expect to go back and benefit in the same way a 'FSH' punter would.
I do most of my own servicing and as such realise that I would be viewed differently by dealer if I tried to make a case for warrenty work
On the basis of information that has come to light, is it possible for the Mods to modify the title of this thread??
I'd like to have had the opportunity to resolve this issue with the customer but in the absence of any communication I am inclined to agree with your remarks and ask that the title of this thread is either 'adjusted' or removed.
Many thanks for posing the question.
Peter Cramp
Ocean (not so useless) Plymouth
Similar threads
