UVEX enduro carbon issue

[argee]

update! my visor started blowing open again today, (in the snow!) and no amount of fettling with the side pods helped. anyhoo, popped back to LRI where I bought the lid and as luck would have it the Tran-am rep Mick was there.

He was really glad of the feedback and will reflect back to UVEX, but not only that he replaced the visor FOC obviously and it looks to have cured it. the new visor is a better shape and follows the line of the opening better, so cant fault the customer service.

Also, Tran-am are now importing the new black mirror finish visor which is awesome and an equally good fit, so I had to buy the only one Mick had...
DOH! Roll on some sunshine so I can use it......

 

[Big Derek]

update! my visor started blowing open again today, (in the snow!) and no amount of fettling with the side pods helped. anyhoo, popped back to LRI where I bought the lid and as luck would have it the Tran-am rep Mick was there.

He was really glad of the feedback and will reflect back to UVEX, but not only that he replaced the visor FOC obviously and it looks to have cured it. the new visor is a better shape and follows the line of the opening better, so cant fault the customer service.

Also, Tran-am are now importing the new black mirror finish visor which is awesome and an equally good fit, so I had to buy the only one Mick had...
DOH! Roll on some sunshine so I can use it......

Hi I to am having super after sales from Matt at Smart Riders where I bought my helemt from, just a shame that they are some 260 miles away. Anyway here is what I was asked to do after my last email to them explaining that the new (out of the box) helemt they sent was not sealing/closing on the visor and was FOGGING up as soon as you wore it...

I must also correct something it was my 2nd replacement helmet not as I said my 3rd! It had been back once and came back without a new replacemnet.

Here is my lid now

Smart Riders...say
As far as I can gather from Uvex, the only thing that will stop the visor from making a good seal is the adjustment of the mechanism on each side of the helmet. Although this is factory set, there is a possibility that yours isn’t quite right. Uvex are sending us a visor mechanism adjustment template that will enable us to ensure your mechanism is adjusted perfectly. If it is, and the visor doesn’t seal then we have been advised that it is likely there’s a fault with the helmet. If the mechanism isn’t in the correct position then adjusting this should cure the problem

Smart Riders say
I’ve had some lengthy discussions with TranAm today regarding the Uvex Supravision Anti-Fog Coating. Uvex make big claims as to how good their anti-fog coating is after using it in both the Ski and Motorcycle industries successfully for many years now. So we have been doing a bit of research with our stock to see what we could find out. Bearing in mind we have checked approx 30 visors, we have found one that fogs up even though you can see the anti-fog coating is present, so it is possible that you have a fault with yours. A way to test yours without having to return it is to remove the visor from the helmet (indoors) and breath directly onto the inside, if your visor fogs immediately then there is a fault and we will happily replace it, however if it doesn’t fog up then the anti-fog is working correctly. You could use the outside of the visor as a comparison for how quickly the visor fogs up.

Smart Riders say
I don’t know if you know how anti-fog works but basically it is a hydrophilic coating designed to absorb moisture and stop it sitting on the surface of the material the coating is applied to. All anti-fog coatings have their own limits, there is a maximum amount they can absorb before the moisture starts sitting on the surface. The time it takes for this to happen can vary depending on how much moisture you have on your breath, the air temperature and the volume of moisture in the air. It is possible (I’m not saying it is) that this is what you’re experiencing, the Supravision coating may have been at its limits in the scenario you described. However, as I said above, it’s also possible that there is a fault so please check your anti-fog coating as I have suggested above and let me know if you wish to pursue a replacement

Here is my helmet after doing the fog test....

inside view!!!

When we get this right the Good Points will outweigh the bad ones...

as like this which is only my opinion against the Aria X3 I had.

Aria Tour X3 (Gap between chin and helmet ) to close ! UVEX no probs!
Aria Tour X3 (Fastening strap) to Short! UVEX no probs! very good!!
Aria Tour X3 (Peak Flimsy and makes noise and moves) UVEX no probs!
Aria Tour X3 ( when visor in up position its in my eyeline) UVEX no probs!
Aria Tour X3 ( interior ok but very average) UVEX far superior real nice!

So "Come on Matt at Smart Riders and Tran Am and UVEX lets have a real carbon fiber enduro Winner!!!

So I am awaiting their reply.................To Be Continued...

 

[oblertone]

Is it just me ...

... but don't all helmets fog up if you take them out of a nice warm house, put them on a nice warm head and ride in cold damp conditions ? Mine certainly do, even the Roof Roadster and that's open face with a visor The only cure I've found is to ride with it open for a short period until your face/breath cools down, after all, lugging the bike out of the garage while dressed in riding kit is bound to make you 'glow' a little. That perspiration and hot breath hitting a cold visor is bound to condense, isn't it ?

I'm not belittling the visor fit issues you seem to be having, and your supplier seems to assisting all he can, but maybe you're asking for the impossible

My current helmets are a Bell M4R Carbon/BMW Enduro/Roof Roadster

 

[Big Derek]

No I to understand where your coming from but the visor foggs up and no matter what you do with it it satys fogge dup unless you ride with it up so then whats the point of having a visor, my Aria Ram III open face never fogs up like that , as does notany of the other full face helmets with or without pin locks.

I gave it a good test again riding with two friends with Shoei and Aria HELMETS and theirs were far better with hardly any fogging. And without sounding a total prat I have hade many many helmets over my years of riding bikes. So I do know there is something not quite right here...................

Big D

 

[argee]

Important edit...

I have been informed by the shop that the visor I saw and tried to order is not available to buy cos its too dark a tint. It was just a one off from a show helmet and they wont be imported, so I got the wrong end of the stick-DOH!

Still cant fault the shop or the rep for the customer service tho!

 

[markie_wales]

Not putting your fogging up issues aside, but is there anything stopping a fog city being fitted? I'm still after a non carbon one and would happy to pay another £20 or whatever to sort fogging once and for all.

cheers

Markie

 

[GunZenBomZ]

I've just got a Bell M5X Carbon helmet. I'll post details pro's con's & my first choice was a UVEX Carbon...Plus read the thread.

 

[Big Derek]

looking forward to reading it

cheers

Big D

 

[Stevie73]

Well, I was offered a full refund or a replacement on my UVEX so I've plumped for a replacement.

Because the UVEX has the anti fog treatment inside, and a 3d visor, fitting an insert is not optional. It won't work.

I got some Fogtech and that seems to have made an improvement when I tested it outside yesterday for about 10 minutes, but I've yet to test it in anger on the bike....you have to be really careful how it's applied though, as it can smear badly on the coating if you rub too hard....

Anyway, I hope the replacement is not faulty, but if it gives me the same issues, then I'll continue with the Fogtech...

Will let you know...

Big Derek, looking at those pics, that's how bad mine was too.....Dangerous.

 

[Big Derek]

Well, I was offered a full refund or a replacement on my UVEX so I've plumped for a replacement.
Anyway, I hope the replacement is not faulty, but if it gives me the same issues, then I'll continue with the Fogtech...
Will let you know...

Big Derek, looking at those pics, that's how bad mine was too.....Dangerous.

Hi

just to follow on here is the email from Matt at Smart Riders today ,
Matt Smart Riders

Ok, we’ve done a little investigating now. We’ve carried out the same experiment as you with all the Uvex Enduro’s that we have. If I’m honest, they all did the same as you’ve experienced with yours. However, we carried on regardless trying some other visors that we have in stock which is when we came across a clear visor (rather than 50% smoke that is supplied with the helmet) that no matter what we tried, wouldn’t fog up. I’ve attached some images for you to see (sorry about the quality, taken with a mobile phone), one was taken inside breathing normally; the other, outside in the cold breathing like a porn star!! (the things we do for our customers!)


Something that occurred to us is that perhaps the clear visor has a different coating to the smoked visors – being that the clear visors are more likely to be used during the night when it’s colder etc. We are just guessing at the moment but it’s something that we’ve asked Uvex and I’ll let you know when they reply.

With regards to the gap at the bottom of the visor, when we were having a play we realised that the front vent is permanently open on the Enduro helmet, is it possible that the draft you have coming into the helmet is from the front vent? You could try taping the vent up with electrical tape or something to test this.


(they are missing it here a little it's not a draft ... the bloody visor don't close! there is a gap on one side only and unless you take off your gloves and use two hands pushing it from the top thin part of the visor downwards ! It don't close.... And that's a wee bit tricky on ya bike?

So it looks like I will be trying a 100% clear visor and lets see if that does the trick, that would be fine and then when Spring comes and it warms up I would put the other semi or darker visor back on...

Heres Hoping!

Big D

 

[Stevie73]

Hi

just to follow on here is the email from Matt at Smart Riders today ,
Matt Smart Riders

Ok, we’ve done a little investigating now. We’ve carried out the same experiment as you with all the Uvex Enduro’s that we have. If I’m honest, they all did the same as you’ve experienced with yours. However, we carried on regardless trying some other visors that we have in stock which is when we came across a clear visor (rather than 50% smoke that is supplied with the helmet) that no matter what we tried, wouldn’t fog up. I’ve attached some images for you to see (sorry about the quality, taken with a mobile phone), one was taken inside breathing normally; the other, outside in the cold breathing like a porn star!! (the things we do for our customers!)


Something that occurred to us is that perhaps the clear visor has a different coating to the smoked visors – being that the clear visors are more likely to be used during the night when it’s colder etc. We are just guessing at the moment but it’s something that we’ve asked Uvex and I’ll let you know when they reply.

With regards to the gap at the bottom of the visor, when we were having a play we realised that the front vent is permanently open on the Enduro helmet, is it possible that the draft you have coming into the helmet is from the front vent? You could try taping the vent up with electrical tape or something to test this.


(they are missing it here a little it's not a draft ... the bloody visor don't close! there is a gap on one side only and unless you take off your gloves and use two hands pushing it from the top thin part of the visor downwards ! It don't close.... And that's a wee bit tricky on ya bike?

So it looks like I will be trying a 100% clear visor and lets see if that does the trick, that would be fine and then when Spring comes and it warms up I would put the other semi or darker visor back on...

Heres Hoping!

Big D

Derek, I was originally given a clear visor as a replacement, but it fogged up just as bad....

 

[Big Derek]

Derek, I was originally given a clear visor as a replacement, but it fogged up just as bad....

Well finally the xxl cheek pads arrived today, they were the wrong shape, wrong color, wrong material! Needless to say I could not fit them. Good job I am not out bike riding cos of weather.

The clear visor arrived and I tried to breath on it like a porn star and could not fog it up it seemed OK. But I can't ever see me using a clear visor, so I tried the old fairy liquid inside the semi smoked visor sevral applications and it semmed a lot better just got to get the bloody dam thing to close without having to remove both gloves and push down from the top of the visor as I Aint a stunt rider.

guess the whole bag of mashings will be going back again after xmas!

To be continued............

Big D

Big D

 

[Stevie73]

I'm still awaiting a replacement!! The dealer keeps fobbing me off saying that TranAm are sorting it out...BOLLOCKS! This is after a month of waiting.......I've asked for a refund....will keep you posted....

 

[Big Derek]

I'm still awaiting a replacement!! The dealer keeps fobbing me off saying that TranAm are sorting it out...BOLLOCKS! This is after a month of waiting.......I've asked for a refund....will keep you posted....

RE CARBON FIBRE ENDURO HELMET
Hi Stevie,

I to have sent my 3rd helmet back via Smart Riders to Tranam and they are awaiting outcome? In fairness Smarttriders have been great and like myself just want a helmet that does what it says, as in fog free and a visor that a rider can close with a gloved hand!

I to will keep you posted, cos I really like the helmet mine ha sbeen going on now since July last year!


Big D

 

[Stevie73]

The dealers have offered me a full refund. I don't think they're too impressed with Tranam.

Anyway, have to get another lid now.....

 

[Big Derek]

The dealers have offered me a full refund. I don't think they're too impressed with Tranam.

Anyway, have to get another lid now.....

Is it Tranam or UVEX that sat falt ?

"Come on then what lid did ya choose??? And Why ?

Big D

 

[Stevie73]

Is it Tranam or UVEX that sat falt ?

"Come on then what lid did ya choose??? And Why ?

Big D

I dunno if it's UVEX or tranam really? Either way, supply and service has been naff from them. The dealer has been great.

I'm gutted to be honest. They'd be the best dual sport lid on the market if they could sort the issues out. But at £470, if it doesn't do what it says on the tin, I want my money back

Anyway, I like the lid so much that I've ordered the standard version. At £170 it's the same lid except not carbon fibre, so even if I have misting issues, I'm happy to put up with it...

 

[argee]

bit of an update, gonna be getting another visor, replacement side plates n screws, and a fixing template from UVEX via the lovely Mick at Tranam. UVEX want some feedback too, R&D and all that.

Just so's ya know.

I'll keep you posted.

Whats the latest your end Big D?

 

[Big Derek]

bit of an update, gonna be getting another visor, replacement side plates n screws, and a fixing template from UVEX via the lovely Mick at Tranam. UVEX want some feedback too, R&D and all that.

Just so's ya know.

I'll keep you posted.

Whats the latest your end Big D?

Hiya

"Mmmmmmm Good Question I dont bloody know, all i can say its gone (helemt 3) that is back and i have had no new's I will drop a email tomoz and see. Good blooming job i'm not desperate for it!
I do want it soon thogh cos we are off on a joint!

Big D

 

[Stevie73]

Well I got a full refund, and yesterday I received the 'standard' Uvex enduro lid. Basically, it's the same helmet as the carbon, but obviously not carbon except there are some differences.

Firstly, the overall quality and build of the standard lid is much better quality than the carbon, and well put together. The peak is a lot more sturdy. The visor mechanisms seem a lot firmer and better quality. The lining is the same, but the buckle is a ratchet type, and in my opinion, far better. The buckle strap protectors are leather on one side to reduce wear.

Of course, it's a tad heavier than the carbon, but not much to be honest.

The standard enduro is by far a superior lid compared to the carbon. I suspect that UVEX may have cut corners with the carbon version to keep the retail price to an acceptable level. Talking of price, I paid £170 including postage for the standard version , so even if the visor mists up (Which I hope it won't) I'm prepared to put up with it because I think this lid is great value for money.....I've got some fog tech just in case.

It's a shame that the carbon version has issues. These lids are unbelievably comfy, quiet, and the field of vision is outstanding. The visors are also 100% UV rated.....With the difference in money I got myself a touratech tank bag, and an airhawk cushion... Happy days...