Just what I would expect from Garmin. Last year I damaged the screen of my 2720 by inadvertently putting it in a pocket with a bunch of keys.
I phoned Garmin to ask the cost of repairs. They asked me to send it back. Three days later a courier delivered a brand new 2720. Complete retail kit including all the car mounts, chargers, software, etc. and I only sent back the bit that was damaged. No charge and fantastic service.
Now compare with Tomtom. After taking two months to replace my Rider (usual problem with mount failure) I wrote to `boss' of Tomtom complaining about the horrible service.
About 10 days later I got a phone call from Amsterdam offering me a brand new Rider II to compensate for the problems. That was confirmed by an email on 13th June, quote-
Further to your correspondence to confirm that your New RIDER unit will be despatched as from the 24th of June 2007 under reference number SO-70******4.
As a company TomTom takes great pride in being the market leader for satellite navigation and will not endanger that position by consciously providing below standard customer service. We strive for excellence and where possible want to keep existing as well as new customers satisfied.
I don't want to be uncharitable and the offer of the new kit was generous and, I hoped, would restore my faith in Totom but, offered on 13th, promised availability 24th, now 27th and have heard nothing about delivery.
Tomtom may "strive for excellence and where possible want to keep existing as well as new customers satisfied" but from my experience they still take a very poor second place to Garmin.
