Speedaway shite....
When I had my KTM I thought about taking it there as it was close. They hadn't got a clue about service schedules.
I was tempted to accept a silly low quote for a very major service and then argue the toss when they missed most of the service work but after a mate of a mate had an issue there I cancelled......quickly.
He had his aprilla tuono in for first service, they rode it onto the forecourt for him and he pointed out the oil light to the mechanic / technician / monkey who said it was ok and always takes a while to settle after an oil change
Not being too mechanically minded he toddled off towards the M5 where it strangely seized up
They picked up the bike and found the sump plug, oil and filter on the workbench. They didn't seem very keen to replace the engine but had no choice really. I think he argued and had the bike replaced. Don't think it was that long after that that aprilla pulled the plug as have Yamaha, moto guzzi and probably KTM.
Customer care was shocking at best. I have walked in there to pick up magura brake oil for the KTM, got it off the shelf, gone to pay to be told to put it back as they had cashed up for the day. Even when I said I also wanted to order a new bike as well (I didn't) he still couldn't be arsed...
Good riddance. Sorry for those losing jobs but the management, training and customer care was beyond belief.
Roger.