Lat year I contacted my local BMW dealer who had serviced my 2007 1200 GSA and asked them for a trade in price against a new 2009 1200 GSA loaded with prem and dyn pack. To which they gave me a price and a availabilty time.
After buying a new BMW X5 suv in January i noticed that the BMW Rochadale dealer also had a bike section mottorad dealership in Manchester some 80miles away from my home. Long story short after asking them for a price I got a better deal off them and they had the bike available within 7 days so I commited to buy the new 2009 trading in as PX my 2007 1200 GSA and collected the bike about 4 wks ago. As it is now ready for it's 600 mile first service, whilst out with other Tossers yesterday on a local IAM ride we went to my local dealer(called something to do with a pot of gold at the end of one?)
Where after asking I was told the first service is FREE? "O you have to pay for the fluids as in oil and the filter? Ok no probs " "O there is a Hours labour charge ? is that the same as all dealers I asked ? and was told no it can be different at each dealer?
Then they informed me that as I had not bought the bike from them(remember they could not suppliy the bike at the time of asking even if i had agreed to their 2.5k higher ex price?) it would be 2HRS labour charge! How can it suddenly change ? " O Well the dealer who sold you the bike has a margin in it already for the first service. So take it back to them?
I then talked to the shop MGR who said the same So my question is if BMW give the dealers a margin to be included in the first so called FREE service why is it not transferable from dealer to dealer. "Think about it you could have a chap go all the way to LONDON from Scotland to purchase his bike. Then he has to go all the way back for a first service or forget his so called saving.
I dont understand it maybe its me? But what is the norm? Also it's not such a good way to keep customers as if and when I go back to Manchester I may well strike up a relationship and continue to go there for my servicing and take friends and buy accessories clothing etc etc.
thoughts?
Big D
After buying a new BMW X5 suv in January i noticed that the BMW Rochadale dealer also had a bike section mottorad dealership in Manchester some 80miles away from my home. Long story short after asking them for a price I got a better deal off them and they had the bike available within 7 days so I commited to buy the new 2009 trading in as PX my 2007 1200 GSA and collected the bike about 4 wks ago. As it is now ready for it's 600 mile first service, whilst out with other Tossers yesterday on a local IAM ride we went to my local dealer(called something to do with a pot of gold at the end of one?)
Where after asking I was told the first service is FREE? "O you have to pay for the fluids as in oil and the filter? Ok no probs " "O there is a Hours labour charge ? is that the same as all dealers I asked ? and was told no it can be different at each dealer?
Then they informed me that as I had not bought the bike from them(remember they could not suppliy the bike at the time of asking even if i had agreed to their 2.5k higher ex price?) it would be 2HRS labour charge!
How can it suddenly change ? " O Well the dealer who sold you the bike has a margin in it already for the first service. So take it back to them?I then talked to the shop MGR who said the same So my question is if BMW give the dealers a margin to be included in the first so called FREE service why is it not transferable from dealer to dealer. "Think about it you could have a chap go all the way to LONDON from Scotland to purchase his bike. Then he has to go all the way back for a first service or forget his so called saving.
I dont understand it maybe its me? But what is the norm? Also it's not such a good way to keep customers as if and when I go back to Manchester I may well strike up a relationship and continue to go there for my servicing and take friends and buy accessories clothing etc etc.
thoughts?
Big D
I can't recommend them highly enough! They were spot on introduced me to the Fitter Lee who did the work on my bike, Sales staff were friendly and had a laugh and were clued up too. 
