What is the Norm for BMW dealers?

[JohnnyBoxer]

I bet they lost more money on that deal than RBS or HBOS.
Does Sir Fred Goodwin work in the sales dept??

Always had top service from Rainbow, even their mechanics certainly know their arse from their elbow too

Maybe you caught them on an 'off day' - but the sales process is a lot more complicated these days (cheers BMW)

In the old days the 1st service was free, the warranty was simpler and straightforward, the bike's had more paint - then the accountants moved in

 

[overthe]

Ha! Yes, maybe read a little between the lines on this one!

 

[SPL]

TBH I would expect to get 1st service labour free IF I bought the bike from the same dealer. Buying elsewhere then wanting free service locally is, IMHO, taking the rise just a bit.

What WOULD (and did) annoy me is buying a bike, taking it 80 miles back to the same dealer for it's 1st service AND being charged for the labour.

Even when I complained to both Service and the original Salesman, their attitude was "tough luck, we've got your money".

Suffice to say I never went back there for any other service or to buy my next bike.

I'm now a very happy, having moved my custom to Bahnstormer, who did me a great deal on my GS and did the first service labour free.