What on earth is going on with my Zumo?

[markkfletcher]

Hey all, I'm a new Zumo 660 user having bought one 2nd hand off this very forum.
It worked fine at first, but now it is behaving strangely - driving through buildings, ignoring roads and so on.
And it seems to be missing lots of roads too. On the image below I was driving along the A501 - but the satnav thought I was elsewhere. It has been like this for a few days now - both around town and on a long ride out to the coast.
Help appreciated!

 

[Wolfgang]

Factory reset ?
Might also be heat related ?

 

[markkfletcher]

Thanks - done a factory reset and the problem still seems to be that there are no roads!

 

[Sleepy]

What maps are you using?

 

[markkfletcher]

What maps are you using?

Not sure - I've used Garmin Express to install Europe.

 

[Wapping]

In picture 1 you say you were on the A501 (which is shown on the map) but the device showed you you to be riding well off the main road.

That looks remarkably like the problem the 660 had when they were first released. In short, the device is (possibly) not picking up sufficient data from sufficient satellites to calculate its position correctly.

At the time, the problem was cured via a software / firmware update.

I'd start by making sure all the updates are present. I'd then make sure the simple device wasn't struggling to process music, phone calls, Bluetooth communication and whatever 'must have / must do' thrills today's Adventure motorcyclist demands of their GPS device. Whilst I was at it, I'd make sure that any SD card (which may well be carrying the maps) was brand spanking new and the maps properly installed.

If that lot failed, I'd then hard reset the device.

If that failed, I'd be telling the bikermate who sold you the shonky device that he'd ripped you off and stitched you up like a kipper, demanding immediate satisfaction for your pain and suffering or you'll kill him with fire.

PS Pictures 2 and 3 are different. Picture 3 is the 3D view. Picture 2 looks remarkably like the base map screen, ie you have not selected the detailed map.

 

[markkfletcher]

In picture 1 you say you were on the A501 (which is shown on the map) but the device showed you you to be riding well off the main road.

That looks remarkably like the problem the 660 had when they were first released. In short, the device is (possibly) not picking up sufficient data from sufficient satellites to calculate its position correctly.

At the time, the problem was cured via a software / firmware update.

I'd start by making sure all the updates are present. I'd then make sure the simple device wasn't struggling to process music, phone calls, Bluetooth communication and whatever 'must have / must do' thrills today's Adventure motorcyclist demands of their GPS device. Whilst I was at it, I'd make sure that any SD card (which may well be carrying the maps) was brand spanking new and the maps properly installed.

If that lot failed, I'd then hard reset the device.

If that failed, I'd be telling the bikermate who sold you the shonky device that he'd ripped you off and stitched you up like a kipper, demanding immediate satisfaction for your pain and suffering or you'll kill him with fire.

PS Pictures 2 and 3 are different. Picture 3 is the 3D view. Picture 2 looks remarkably like the base map screen, ie you have not selected the detailed map.

Thanks mate. I'm in the process of reinstalling the maps. I'll check the firmware when that is done.

 

[AberdeenAngus]

Thanks mate. I'm in the process of reinstalling the maps. I'll check the firmware when that is done.

I would do the firmware update first, if I were you.

 

[leedude03]

First off check you have the actual map installed and selected, to do this go to tools, settings. map, map info, ensure there is a tick in both boxes, it should read something like cn europe nt 2017.10 and cn europe nt 2017.10 3d, depending on maps installed. if thats ok check software update and also check the sd card for errors.
,

 

[stever1]

In picture 1 you say you were on the A501 (which is shown on the map) but the device showed you you to be riding well off the main road.

That looks remarkably like the problem the 660 had when they were first released. In short, the device is (possibly) not picking up sufficient data from sufficient satellites to calculate its position correctly.

At the time, the problem was cured via a software / firmware update.




I'd start by making sure all the updates are present. I'd then make sure the simple device wasn't struggling to process music, phone calls, Bluetooth communication and whatever 'must have / must do' thrills today's Adventure motorcyclist demands of their GPS device. Whilst I was at it, I'd make sure that any SD card (which may well be carrying the maps) was brand spanking new and the maps properly installed.

If that lot failed, I'd then hard reset the device.

If that failed, I'd be telling the bikermate who sold you the shonky device that he'd ripped you off and stitched you up like a kipper, demanding immediate satisfaction for your pain and suffering or you'll kill him with fire.

PS Pictures 2 and 3 are different. Picture 3 is the 3D view. Picture 2 looks remarkably like the base map screen, ie you have not selected the detailed map.

What Wapping says, with the possible exception of killing with fire . Its SOOO messy.

 

[markkfletcher]

Right. Maps Reinstalled. It is version cn europe nt 2017.10 3d
Firmware is up to date (Version 5.10)
Done a hard reset by pressing down the bottom right corner while powering up.
Screen STILL looks like this

 

[markkfletcher]

Alright - here's another thing. When I press the "where to?" icon
And then Address - its says "No data available"

Gratuitously unnecessary screenshots below!

 

[leedude03]

did you read my post with reference to both maps and both boxes ticked, should look like this

 

[leedude03]

The CN Europe NT 2017.10 3d is not a map its 3d information for certain buildings and landmarks.

 

[markkfletcher]

The CN Europe NT 2017.10 3d is not a map its 3d information for certain buildings and landmarks.

Really? That would make sense of the pictures where I can see buildings but no roads.
Why is the map not installing?

 

[leedude03]

thats why i said read the above post, because from the pictures you posted it looked to me like there was no map installed. now to your problem, are the maps installed on the pc/mac.
is there an sd card in the nav and is it formatted and visible when connected to the pc/mac

 

[markkfletcher]

thats why i said read the above post, because from the pictures you posted it looked to me like there was no map installed. now to your problem, are the maps installed on the pc/mac.
is there an sd card in the nav and is it formatted and visible when connected to the pc/mac

Yeah, sorry. Slow on the uptake.

Yes, there is an 8 Gig SD card which is visible when connected to the Mac.

 

[leedude03]

You do not say what you have or dont have apart from the unit, so this is what you need.



Things you will need to install maps onto unit,


A pc/mac
A internet connection
Mapsurce and or basecamp installed
garmin express
a minimum of a 8gb micro sd card, the quicker the better. formated to fat 32,
A usb lead of the correct type. data and power capable.
Your unit registered with garmin.
and the purchased maps so you can download them from garmin if not done so already.

confirm the above.

 

[leedude03]

is the map installed to basecamp and does it work (can you use it)

 

[markkfletcher]

Okay - progress. I think it is an SD Card program.
I have just reinstalled the map - but UK & Ireland only which fits on the device memory and everything works as it should (see below).
In Map info now have maps CN Europe NT 2017.10 3D and CN Europe NT 2017.10 (1) UK & Ireland.

Now I just need to work out how to get the SD Card to work.