Who has had issues with their 1300 GS/A’s?
- Thread starter grantmac
- Start date
I am glad I didn’t get adaptive height control . It’s fairly new tech so maybe a weakness there . My basic ASA has thrown up a few yellow warning panels which clear on turning it off and on . The 1250 used to as well . Get on it and ride it see how you feel . Should be charged up now 
So - I picked up my bike (GS1300) from the dealer this afternoon after a prolonged two day visit to sort out the Adaptive Ride Height error message.
They explained that the new 'fix' from BMW is to check the oil level is correct in the front suspension units and if not correct to replace the fluid.
Mine checked out to be fine so they did nothing else but the recalibration of the software.
This is what caused an issue. As they couldn't recalibrate the software until they had disconnected the Motocan (Eezycan) unit I recently installed to run my new Lone Rider Moto Lights.
Once they disconnected the recalibration worked - they then re-connected the Motocan.
No issues on the ride home and they bike felt fantastic.
A couple of thoughts.
1. I only had the Ride Height Error message after installing the new lights / or after installing the can-bus extension. Could this be the source.
2. I had removed the OEM spotlights to for the Lone Rider units. An error message came up for this as expected. But it again be a source of software conflict.
So could either of these things have been the reason the Adaptive Height error to appear?
In my case it definitely wasn't down to any physical problem with the oil in the forks.
NB - I got charged £66 to run the software update to tell the bike the OEM lights were no longer there and remove the associated error message.
I thought this was well over the top to plug the bike in and deselect two tick boxes - and I don't recall anyone else saying they had to pay for this to be done.
They explained that the new 'fix' from BMW is to check the oil level is correct in the front suspension units and if not correct to replace the fluid.
Mine checked out to be fine so they did nothing else but the recalibration of the software.
This is what caused an issue. As they couldn't recalibrate the software until they had disconnected the Motocan (Eezycan) unit I recently installed to run my new Lone Rider Moto Lights.
Once they disconnected the recalibration worked - they then re-connected the Motocan.
No issues on the ride home and they bike felt fantastic.
A couple of thoughts.
1. I only had the Ride Height Error message after installing the new lights / or after installing the can-bus extension. Could this be the source.
2. I had removed the OEM spotlights to for the Lone Rider units. An error message came up for this as expected. But it again be a source of software conflict.
So could either of these things have been the reason the Adaptive Height error to appear?
In my case it definitely wasn't down to any physical problem with the oil in the forks.
NB - I got charged £66 to run the software update to tell the bike the OEM lights were no longer there and remove the associated error message.
I thought this was well over the top to plug the bike in and deselect two tick boxes - and I don't recall anyone else saying they had to pay for this to be done.
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But it wasn’t just that was it. It was to disconnect your Motocan, then run a software update needed to tell the bike the configuration had been changed by the owner, and then refit your Motocan for you. At today’s dealer rates, £66 doesn’t seem bad.
It's a fair point and I see your logic - £66 quid is peanuts after all when you spent well over £20k on a bike.
But it's peanuts to them too, especially when I've had to make three visits to get the Ride Height error sorted.
As they had to plug the bike in anyway to get rid of the Adaptive error I still think it was poor judgement on their part.
Removing the spotlight message was just a simple add on to the main issue which they could have done at the same time.
Problem being that service departments are tasked with making a profit on every transaction - which is reasonable in itself.
But really part of their brief should be to make sure the customer wants to come and buy another very expensive bike from the sales team at some point in the future - they are part of the same business after all, and this often seems to be overlooked.
Vertu as a company seem to be poor at this - it's not the fault with the individuals on site who seem to be trying to do a good job.
In my case it will push me back to Ocean which is further away for me, but I think they have a better customer / client relationship attitude.
They were always very good to deal with in the past and the service manger Bill is exceptionally helpful and knowledgeable.
So for £66 Vertu lose the next bike sale.
But it's peanuts to them too, especially when I've had to make three visits to get the Ride Height error sorted.
As they had to plug the bike in anyway to get rid of the Adaptive error I still think it was poor judgement on their part.
Removing the spotlight message was just a simple add on to the main issue which they could have done at the same time.
Problem being that service departments are tasked with making a profit on every transaction - which is reasonable in itself.
But really part of their brief should be to make sure the customer wants to come and buy another very expensive bike from the sales team at some point in the future - they are part of the same business after all, and this often seems to be overlooked.
Vertu as a company seem to be poor at this - it's not the fault with the individuals on site who seem to be trying to do a good job.
In my case it will push me back to Ocean which is further away for me, but I think they have a better customer / client relationship attitude.
They were always very good to deal with in the past and the service manger Bill is exceptionally helpful and knowledgeable.
So for £66 Vertu lose the next bike sale.
The only issue so far with mine is the high beam on the headlight. It’s set far too high.
Lower it with the adjuster screw on the back of the headlight. (It will lower both dip & main beam though).
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