Williams 10 out of 10...

[Pipster]

Big thank you to the service team at Williams

My bike was in the workshop having a 10,000 mile service and the front tyre changed when the lady on the service desk asked me to come into the workshop. The tyre changing machine had made a slight mark on the wheel rim, while changing the tyre.

This could easily have been covered up and I probably wouldn't have noticed it for some time, but to my astonishment, they've ordered a brand new wheel at no cost to me.

I've always had good service at Williams, and I felt that this needed a mention; this is top notch service - many thanks to Janet and Lee

 

[nozza]

Thats good hear and thanks for telling us, i am booking my 1200 in for its 12000 service tomorrow at Williams. what did they charge for the tyre, i need a front Tourance
Cheers Nozza

 

[Davel]

Glad to hear that they're so good.

Just bought a new K1200 GT from em.

 

[John Armstrong]

12000 service tomorrow at Williams. what did they charge for the tyre, i need a front Tourance

I'd guess around £100.

 

[EPP]

No ones ever 10 out of 10

By coincidence I heard that story just the other day when i picked up my GSA which had a bad scuff on the peak. I had cleaned the peak 2 days before and am sure i would have noticed it as its a bad scuff.

I was told they could not have done it and they had marked it down as a scratch when it came in. This entails a small s marked on a plan of the bike, which could have refered to anything but was assured they had not caused the scuff, because a recent customer had just had his wheel replaced due to a scratch caused on tyre fitting. At least this supports that.

I have since checked some pics i took when i bought it, which was only a few weeks ago and the scuff which looks like the front of the bike was pushed against something was'nt there. I can't prove it was done at Williams and they deny doing it, so i'm stuck with it. I will photograph it front and back in future, only takes a few minutes with a digital camera and stops any arguments.

I needed a front Tourance as well but in there own words at there hourly rate you can get a better deal else where, took the bike to SMD in leigh. £80.00 fitted to the bike, a good deal i think.

S M D Tyres Brown Street South Leigh, WN7 1BW, 01942 604511

 

[Snowman]

SMD Tyres

Used them for over 10 years
Competitive & Reliable

No complaints from me - I'll be going there for my next set too


Snowman

 

[Pipster]

My bike was in for a service for me to take it somewhere else to have a tyre fitted even for a £20 saving is hardly worth the effort

If it needed tyres and wasn't due a service yes i would have probably used an independent tyre fitter like the guy at Wheelock ...

I doubt an independent would offer to replace the wheel if they scratch it

 

[Flipfly]

Make sure the new wheel doesn't fall out

 

[ROLLINSDAN]

I doubt an independent would offer to replace the wheel if they scratch it

Steve Platt would take the time and care in the first place, it wouldn't be scratched

However, Williams have been top notch with me so far too

 

[zapada]

Wheelock

I got 2 new tyres last Friday from Wheelock.
Great guy, good prioces and takes care.
No scratches, all nuts torqued up properly and wheel balanced.

Cost in total for front and back £180, wheels on the bike (not loose).

Thanks mate.
Lets see if your wheel is still in when you get to Latvia Pip.
Lets think - what is Latvian for " of shit where is my front wheel".