WOW now this is what i call Customer service from South London Motorrad

Willow:jes

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southlondonmotorrad said:
Dear LV,

Thank you for your kind words. Its great to hear from customers when we do a good job. I have printed off your post and pinned it to the wall here at SLM so everyone can see the results of going the extra mile, and focussing on the customer. As some of the other posts state, customer service costs absolutely nothing in real terms, but a lack of it costs a fortune “your business”.

I am one of the new owners of SLM. My business partner and I bought the business on the 5th July. As you mentioned, BT did a great job (NOT!!) of transferring the telephone lines, resulting is us losing all our phone numbers for 5 days, and also access to all our systems. Thanks BT!

Anyway, we have lots of plans for South London Motorrad, and over the coming weeks and months I hope we will not only deliver this sort of service to all our customers, but also make it a better place to come. Perhaps we could also contribute more to this forum, via our technicians perhaps.

Anyway, ideas most welcome. If anyone wants to talk to me, i am Alaric, and you can contact me here or at SLM on 01883 349 433 (Phones now working !!) I am also here and welcome contact from anyone if they feel we could do better!

Thanks again LV for your post and support.
Click to expand...
Well i must say it was good meeting you:thumb


When i arrived to show my gsa with my attached BBQ to chris i happened to bumb into Alaric which at his stage did not know how i was:D
I went to thank him for what SLM had done for me and my bike when i noticed his laptop on the desk with the gs'er forum open:rolleyes:He also just printed out my post about SLM when i mentioned that it was me:augie
we had a nice long chat about things which ended with me saying that i definatly would be back and would spread the word about the business :thumb

Topmarks again for SLM(and the coffee is really free:thumb:D)
 
Thanks LV, and it was good to meet you. What a fantastic BBQ, I want one !!! Can I load a picture up of it ? I am sure that there are many GSers that would love to have a mobile BBQ like that. Thanks also to GSMonkey and ChrisJK for their kind words. Good point re the third party stuff. BMW do have some restrictions, but we can work within it and we are planning to extend both the clothing range, which has been a little neglected in the past, and the accessories, including non BMW stuff. To accommodate an extended range of cloths and accessories we have already had the builders in to quote on work to the showroom to make our clothing and accessories area better, with more non BMW stuff available. Also, to make the cafe a bit more attractive. So, watch this space ! thanks again.
 
Welcome Alaric, so is that you in the middle of this motley crew :D or is it an old photo.

team.jpg
 
The Team

Thanks, but yes, this is an old picture. we will be having a re-write of the web site soon, and the pictures will change. The guy in the middle (on one knee) is our General Manager, Simon Cope (great guy), but not a picture of me "yet" !
 
I remember Simon when he was working at Prestige. A lovely guy to deal with and always professional. I'm pleased to see he is still within the network:)
 
Another reccomendation for SLM here. Have used them in the past for all my services and parts for the 1150 and had first class service :thumb, if they can keep that up then they deserve to do very well.

best of luck Alaric.
 
Willow (aka Cannon's resprentative on plane ukgser) is still lurking around (as of 12:06 today) - still doesn't seem to have much to say.
 
LV's GS BBQ !!!

Thanks Scots Jon, we are aiming to improve our service still further. Did I mention the free coffee !!! :jibber. Now, once I have worked out how to get the picture on here of LV's BBQ, I will load it up !
 
Now that is a good dealer I just hope our new BMW dealer here in Norwich treats us as the London Guys did you. so Norwich BMW MOTTORAD If you're lurking LISTEN.
 
LV Final Drive

Good onya LV. How many Kms from the final drive? This could be the start of a new thread? I have bought a new GS and do all the mechanical work myself. The service manager who also owns a GS stated that: in the early days there were a few FD failures. Since then he changes the oil in the final drive every 5000kms. Also I note the 08 GS has a filling point some 60mm forward of the sensor where we previously filled the FD, which indicates that BMW is aware that 100000kms is perhaps a little optomistic. I changed the oil at the 1st 1000kms and was surprised at how black it was--bear in mind it only holds a cup full. My point is that I tend to think that changing the oil every say 10k is more like it ---what do you blokes think? Roger
 
Bumpy. A service Advisor would traditionally be a customer interface. main role to set the customers expectation on the job and when it will be done, ensure it is allocated to the workshop and then make sure the technicians and other staff involved in the job deliver so it is done as per the customer expectation.
 
Nippy Normans supply Touratech, Wunderlich, Desert Fox and many other makes of accessories.
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