Can anyone tell me how bad this is, it has to be bad because it is always v-slow at everything.
As you might guess, that is terrible especially the ping speed of 83ms
What speed are you paying for?
Number of factors contribute to slow speed
Type or age of router
The time you did the test, - noon Sunday.
distance from Exchange
Number of houses sharing the same card
Bad quality copper lines, or just very old copper line
bad phone wiring inside house to router
Are you wireless? could be lots of people using your bandwidth
If you are >6000m (cable length not line of sight) from exchange you will not get high speed Broadband.
To check router stats use
www.kitz.co.uk/adsl/frogstats.htm
To check Exchange distance go to
http://www.samknows.com/broadband/broadband_checker
enter details and after it pops up with what's available click on locality (need postcode for this) on the left hand menu in middle of page and you will see how far to local exchange you are.
BT's advertising says I can get up to 20mb, which is the package I'm paying for
I'm 1.48km from Exchange,
Speedtest.net says I'm getting 5.84Mb (sunday lunchtime)
BT performance tester at speedtester.bt.com says my D/L speed is approx 6Mb (with max achievable of 7mb)
so speedtest.net & speedtester.bt.com are giving consistent results
This website has a range of tools to help you and others reading this diagnose their DSL line
http://www.thinkbroadband.com/tools.html