2013 gs TE LEMON
- Thread starter jseaschippy
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Gix
Registered user
A well known retailer does exactly that, if a customer comment is tweeted or facebooked etc you get a call
I was informed by a friend who happens to work for a dealer and part of his job is dealing with warranties and claims. BMW is particularly strict on the ebay stuff. Any part that have been recalled, written off, replaced under warranty etc has to be destroyed. Back when the S1000RR had engine problems a whole engine was replaced by the dealer. Nothing wrong with the engine but it had to be destroyed. What a shame. Sometimes with a warranty claim BMW can ask the dealer to send the part back for investigation. If the dealer is found to be in conflict with their agreement with the parent company they can be fined, the person fired or in worst case the franchise taken away. Hence they also keep an eye on BMW specific forums. This is more on the car side than the motorcycles bearing in mind that the accident repair part of a dealer can bring in a few million quid a year even for a small dealership and you cannot run a dealership without it and a service centre. So I was asked not to post to much detail of work done by a certain dealer. It will not take much investigation by the parent company to find out who the dealer is. So if you are in good friendship with your local and they do something for you that is not strictly by the book keep your gob shut and call it excellent customer service. In the past employees have had been caught by BMW selling scrapped parts on ebay and you'll be at the short end. Similarly with the favours done for you, you'll end out of pocket for that.
Any comments you want to make keep it to yourself until the matter is resolved.
Now, what is WindyChuffer called then?
Titto
Registered user
Your friend works for a dealer, who you won't name and asked you not to comment on forums?
There's a surprise.
I haven't got an issue with naming dealerships if they provide good or bad service either way.
Your friend just doesn't want bad press it seems?
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There's a surprise.
I haven't got an issue with naming dealerships if they provide good or bad service either way.
Your friend just doesn't want bad press it seems?
Sent from my D5503 using Tapatalk
WindyChuffer
Registered user
I was informed by a friend who happens to work for a dealer and part of his job is dealing with warranties and claims. BMW is particularly strict on the ebay stuff. Any part that have been recalled, written off, replaced under warranty etc has to be destroyed. Back when the S1000RR had engine problems a whole engine was replaced by the dealer. Nothing wrong with the engine but it had to be destroyed. What a shame. Sometimes with a warranty claim BMW can ask the dealer to send the part back for investigation. If the dealer is found to be in conflict with their agreement with the parent company they can be fined, the person fired or in worst case the franchise taken away. Hence they also keep an eye on BMW specific forums. This is more on the car side than the motorcycles bearing in mind that the accident repair part of a dealer can bring in a few million quid a year even for a small dealership and you cannot run a dealership without it and a service centre. So I was asked not to post to much detail of work done by a certain dealer. It will not take much investigation by the parent company to find out who the dealer is. So if you are in good friendship with your local and they do something for you that is not strictly by the book keep your gob shut and call it excellent customer service. In the past employees have had been caught by BMW selling scrapped parts on ebay and you'll be at the short end. Similarly with the favours done for you, you'll end out of pocket for that.
Any comments you want to make keep it to yourself until the matter is resolved.
Now, what is WindyChuffer called then?
As I thought - supposition, not fact.
Fact, I know they do for sure
WindyChuffer
Registered user
I dont doubt that BMW staff will casually look. And if they get wind of an issue then yes they will be on it for brand damge limitation. But folks employed to surf the forums? Nah.
I don't think that you are following what I'm saying. It has got nothing to do with him nor had I any bad service from them. The context is not about not commenting but don't say too much, some advice he has given me because he knows I'm on this site. The name will stay confidential. He is obviously well known by other members on this forum who is dealing with that particular dealership regularly.
WindyChuffer believe it or not. The motorcycle community is a lot smaller than the car side. We may not see it in our circles but world wide it is most definitely monitored.
WindyChuffer believe it or not. The motorcycle community is a lot smaller than the car side. We may not see it in our circles but world wide it is most definitely monitored.
Titto
Registered user
jb how so? I'm interested to know, I've dealt with bmw customer service and their management and they have all told me there is a very very small team if about 5 people in the UK who are dedicated to motoraad issues / problems. This was backed up by rainbow and Pidcock staff telling me the same. The exact same.
The rest are generic bmw customer services staff. So I wonder how they can monitor or put a 'dedicated' team to forums. Especially as there are more forums on the net as there are staff!
That being said, I'm sure someone somewhere looks at stuff, they would be mad not too.
But why all the cloak and dagger stuff? Why not just have a bad on here who is part of their system. It happens on other forums, bt, virgin, Blizzard, steam, Toyota to name a few I have personal experience with so why not bmw?
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The rest are generic bmw customer services staff. So I wonder how they can monitor or put a 'dedicated' team to forums. Especially as there are more forums on the net as there are staff!
That being said, I'm sure someone somewhere looks at stuff, they would be mad not too.
But why all the cloak and dagger stuff? Why not just have a bad on here who is part of their system. It happens on other forums, bt, virgin, Blizzard, steam, Toyota to name a few I have personal experience with so why not bmw?
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Funny guy, they all do pick things up surprisingly quickly and social media information is very much part of brand integrity and warranty claims information
Believe me or don't, I won't say anymore
It never ceases to amaze me what some people write here and how much info they divulge, it's not hard to work out stuff
Easy mate. Lets say you want to monitor this site. Every morning you log on, go to the home page, top left hand corner click on 'Get latest post' for the drop down menu and choose since last visit.A quick scan of the threads will be all you need. Since many forums use a similar format as this one it makes life easier. For the uk only 1 guy is all it needs and even that will be a half day jobbie. Ebay will be a bit more labour intensive to do the searches.
Anyway fellas, this forum is pretty good and well known with a world wide membership, same as ADVrider, same as wilddog, ABR forum etc etc. Social media makes the saying even more true, 'you are the master of an unspoken word but a slave to the spoken'.
Anyway fellas, this forum is pretty good and well known with a world wide membership, same as ADVrider, same as wilddog, ABR forum etc etc. Social media makes the saying even more true, 'you are the master of an unspoken word but a slave to the spoken'.
Captain Beaky
Registered user
Not the best thought through approach.
From experience, it's best not to rant - as good as it might make you feel, it actually gets you nowhere.
For the maximum impact, keep calm quiet and sensible.
Keep it simple, and all based on facts, dates times.
List the faults clearly.
Don't say "the gearbox is rubbish" - be specific...
Say, "I cannot select Neutral, and the gearbox makes a grinding noise when I select first gear"
Don't say "the design of the driveshaft is laughable"
Say:- "when I engage maximum preload for off roading, I encounter significant driveshaft vibration, that on inspection is the driveshaft getting damaged. Nowhere in the manual does this state that this would occur"
Be specific on what you have done to alleviate this ( or rather, what opportunities you have given your dealer to fix it.) you can only complain if you have given them a chance to fix it.
It is very powerful to say something like " my local dealer has tried to rectify this problem 4 times. The first on xxx date, when they changed the fluid, the second on yyy date, when they changed the clutch, the third on zzz date when they changed the engine , and the fourth on xyz date when they gave me another 2013 model. etc etc,."
Only when you have listed out all the problems in a cold hard factual manner, and reminded BMW that they have had ample time to fix these issues can you go on to say things like.
"Given the repeated failed attempts to remedy these faults, and the recognised re-design of the 2014 model, it would seem that these faults are inherent of the 2013 design. I deem these faults to be unacceptable, and invite an offer from BMW to rectify them"
When a letter to BMW is written in cold hard simple language, they cannot run from the facts. But you have to do the legwork, and take it to the dealer for them to fix first.
From experience, it's best not to rant - as good as it might make you feel, it actually gets you nowhere.
For the maximum impact, keep calm quiet and sensible.
Keep it simple, and all based on facts, dates times.
List the faults clearly.
Don't say "the gearbox is rubbish" - be specific...
Say, "I cannot select Neutral, and the gearbox makes a grinding noise when I select first gear"
Don't say "the design of the driveshaft is laughable"
Say:- "when I engage maximum preload for off roading, I encounter significant driveshaft vibration, that on inspection is the driveshaft getting damaged. Nowhere in the manual does this state that this would occur"
Be specific on what you have done to alleviate this ( or rather, what opportunities you have given your dealer to fix it.) you can only complain if you have given them a chance to fix it.
It is very powerful to say something like " my local dealer has tried to rectify this problem 4 times. The first on xxx date, when they changed the fluid, the second on yyy date, when they changed the clutch, the third on zzz date when they changed the engine , and the fourth on xyz date when they gave me another 2013 model. etc etc,."
Only when you have listed out all the problems in a cold hard factual manner, and reminded BMW that they have had ample time to fix these issues can you go on to say things like.
"Given the repeated failed attempts to remedy these faults, and the recognised re-design of the 2014 model, it would seem that these faults are inherent of the 2013 design. I deem these faults to be unacceptable, and invite an offer from BMW to rectify them"
When a letter to BMW is written in cold hard simple language, they cannot run from the facts. But you have to do the legwork, and take it to the dealer for them to fix first.
alanb2
Registered user
Exactly right. Times/dates/names/specifics. There is no argument against facts. Strange that the op has not posted an update to his letter of 4 weeks ago. Is there a possibility that he hasn't had a reply?
Gix
Registered user
Company I work for, that's exactly what a part of the media department do.
Yep, they would be stupid not to keep an eye on things, & maybe take preventative action on future issues..
Prestige marque..
I know people, who in life, aspire to have 'made it' when they can afford their first BMW... Not Merc, Porsche, VW group etc, BUT BMW, it needs protecting...
Prestige marque..
I know people, who in life, aspire to have 'made it' when they can afford their first BMW... Not Merc, Porsche, VW group etc, BUT BMW, it needs protecting...
Captain Beaky
Registered user
I do hope they read about my camchain failure......
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