Acer do collect & return. It works very well.
I bought an Acer for my lad when he started college 2 years ago. He can damage stuff when he tics as he has Tourette's syndrome, so I took out the accidental damage policy as well as the extended warranty.
They have proved good value and efficient. The lad has damaged the screen twice, the keyboard and a power supply. All fixed, no quibble.
I bought the laptop & insurance policies from laptopsdirect - here's the link for the bundle I bought - insurance, bag & mouse - for £45
http://www.laptopsdirect.co.uk/ACER...5.4_Inch_Bag_-_Mouse_Q1.1214Y.A21/version.asp
There's a 3 year version for £79.
I also bought the Compucover accidental damage & theft policy
http://www.laptopsdirect.co.uk/3_Ye...ance_up_to_600_inc_vat_INS-PCALL4/version.asp