A Shocked TMF

Has the dealer or BMW publicly apologised yet for not giving a monkey about this customer when a shock failed shockingly early? or for the delays on fixing faulty forks?

The dealer and BMW clearly do give a monkeys, it’s the service advisor who fucked up. Why on earth TMF didn’t escalate the issue within the dealer before throwing his toys out, is a mystery.
 
I can think of a good reason why

I'm 'shocked' that he gave up so easily when given the answer he didn't want to hear

I bet if he was requesting a landing at White Waltham and the answer came back as "negative" he wouldn't accept it :augie
 
The dealer and BMW clearly do give a monkeys, it’s the service advisor who fucked up. Why on earth TMF didn’t escalate the issue within the dealer before throwing his toys out, is a mystery.

I watched the video and thought he told it just how it was. Where did he "throw his toys out" ? His videos are there describing his experiences and up until then he had nothing but praise for his GS. His reaction to a buggered and very expensive shock is probably exactly the same as anybody in the same situation would exhibit.
 
I think anyone who was told that the cost to repair the suspension on their bike will be around £2000 is entitled to become a “Whiney Twat”. Particularly when the bike has only covered 19000 miles, never been off road, and well looked after.
No doubt Barnstormers will do the right thing being who they are.... but could this not have been resolved when the problem was first diagnosed ?..... or is it because the video was posted!!.
 
The dealer and BMW clearly do give a monkeys, it’s the service advisor who fucked up. Why on earth TMF didn’t escalate the issue within the dealer before throwing his toys out, is a mystery.

Has he thrown his toys out? He has just reported the facts. I think others in his position would have thrown their weight around and made a big deal of it. He didn't IMHO, he just reported it as it was and then reported what he then did to resolve it using his own cash and resources. As you say shame the service advisor didn't do this for him (and possibly others in past) in the first place.
 
Thinking about this further and the fact TMF had to sign a disclaimer to remove his bike from the dealership....

Surely the service persons default position is to ask BMW for a free repair... That person must have come across this before?

Also the dealers statement is that they just filled in an online form and did not have to grovel to BMW.

Not convinced we have the whole truth. Why has BMW denied other owners a free shock in similar circumstances?
 
Well, we obviously have different approaches. I have been in exactly the same position, where a service advisor has said “No”. I then escalated the issue to the dealer principal, calmly, and left it with him. He then negotiated with BMW, and a resolution was met.

TMF knows the setup at Bahnstormer, and knows the guys that run it, so I’m baffled as to why he didn’t think to speak to the guys at the top, before posting the video. If he’d done that, and they said no, then fair enough. But he didn’t.
 
Has TMF publicly apologised to Bahnstormer yet, for being a whiney twat?

I thought he was quite reserved on his video and has no reason to apologise. As far as I’m concerned they gave him a FRO price and many others would have gone much further than he did.

Faced with the same issue, would you simply accept the £2K + labour cost for a part on a premium bike which should last far longer than it did?

I think Bahnstormer,s post on this thread was very good and it’s obveous that in 99% of respects they are a great dealer. It’s unfortunate that in this instance they initially got it wrong.

Many people work very hard and save for a long time to buy BMW bikes so consider how pissed off you’d be if you simply couldn’t afford to pay £2,500 for something that shouldn’t have gone wrong?

If any manufacturer or dealer fucked me over I would never deal with them again and would do my utmost to get even.
 
I thought he was quite reserved on his video and has no reason to apologise. As far as I’m concerned they gave him a FRO price and many others would have gone much further than he did.

Faced with the same issue, would you simply accept the £2K + labour cost for a part on a premium bike which should last far longer than it did?

I think Bahnstormer,s post on this thread was very good and it’s obveous that in 99% of respects they are a great dealer. It’s unfortunate that in this instance they initially got it wrong.

Many people work very hard and save for a long time to buy BMW bikes so consider how pissed off you’d be if you simply couldn’t afford to pay £2,500 for something that shouldn’t have gone wrong?

If any manufacturer or dealer fucked me over I would never deal with them again and would do my utmost to get even.

Nutty is the new Bahnstormer brand manager person so you do need to forgive his resolute defence of them. He is after a bigger discount on his next BMW so has sold his soul to the Bavarian devil. I too don't think MF was whinging, if I'd made that video Bahnstormer would have been slaughtered, he by comparison, was incredibly calm and told the story.
 
You can learn it, if you want by listening to and being shown by a suspension tuner, how it all works and how to experiment

How do you think race bikes shave 1/10th of a second a lap, by altering suspension settings?

They work from a base-line and go from there


No GP bikes have ESA, if it was so good they would.................but it ain't - it's just another way for bike manufacturers to extract money profit from their bikes, when they sell them to ordinary punters like you:blast
Hahahaha. That’s probably the funniest statement I’ve ever read on here!!! Well done
 
My curiosity is leaning towards this BMW Sachs shock.

I'm not sure how expensive rear shocks are for motorcycles, especially ESA type.

Is £1800 an average price, or is it considered very high (compared to other ESA type shocks)... aftermarket or OEM.

Anyone know?
 
I watched the video and thought he told it just how it was. Where did he "throw his toys out" ? His videos are there describing his experiences and up until then he had nothing but praise for his GS. His reaction to a buggered and very expensive shock is probably exactly the same as anybody in the same situation would exhibit.

I saw it as you did. Also, as TMF pointed out, the replacement cost of a new unit was more than a tenth of the value of a new bike - ludicrous!

There are one or two who are speculating about what went on behind the scenes... I think Gypsy Rose Lee on Blackpool prom may have a vacancy!
 
My curiosity is leaning towards this BMW Sachs shock.

I'm not sure how expensive rear shocks are for motorcycles, especially ESA type.

Is £1800 an average price, or is it considered very high (compared to other ESA type shocks)... aftermarket or OEM.

Anyone know?

No idea? It’s a new technology on bikes so I accept it will cost more than a shock with adjustable pre-load, comp, rebound etc, but £1800 just seems incredible.

The problem is, a lot of people who buy bikes buy them because they are a passion and some will spend more on them than they can afford because they love bikes so much. This is where the manufacturers can take advantage, a bit like horse owners. Generally, the ‘non’ horse riding people think that people who own horses are loaded when in reality most aren’t, they’re just passionate about riding.
 
Dare I say it - please lets hope not - is the rear shock going to be to the LC GS's what the final drive failures were to the hex heads?

I know different manufacturers etc were involved I believe in the RT nightmare a few years back, and if the rear shock fail is not a real time danger to the rider like what ever the underlying problem was with the RT recall/"don't ride it" incident - that way BMW don't have to deal with it as a recall but can use it as a money making exercise at £1800 a pop.

Lets hope TMF plus others who have had issues are just the unlucky few.
 
My curiosity is leaning towards this BMW Sachs shock.

I'm not sure how expensive rear shocks are for motorcycles, especially ESA type.

Is £1800 an average price, or is it considered very high (compared to other ESA type shocks)... aftermarket or OEM.

Anyone know?

Stock BMW replacements are about £2500 to £3000 for front and rear. As an alternative Wilburs about £1300 to £1500 a pair (but they need to reuse some of the stock components), Touratech/Tractive £2000 to £2500 a pair depending on spec (they don't reuse anything) and even the blingy Ohlins option is the same money as OEM.
 
Faced with the same issue, would you simply accept the £2K + labour cost for a part on a premium bike which should last far longer than it did?

Not at all Steve, read post #230 :thumb

He wasn’t throwing his toys out in the video, my point is that he actually posted the video.
 
Nutty is the new Bahnstormer brand manager person so you do need to forgive his resolute defence of them. He is after a bigger discount on his next BMW so has sold his soul to the Bavarian devil. I too don't think MF was whinging, if I'd made that video Bahnstormer would have been slaughtered, he by comparison, was incredibly calm and told the story.

I don’t normally respond to the lunatics, but you do seem to have some issues old chap.
 


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