Advice on Cunsumer Rights

[john_aero]

Ok,

I bough a stove before christmas, fitted it per guidelines and now having issues regarding smoking when refuel it.

Manufacturer has done nothing but promise "ill call back later" and crowd bought it off keeps going "buy this it will help. oh if thats doesnt work buy this".

SO i have taken every bit advice got from supplier, raise chimney, fit anti downdraft cowl, check evntilation, got chimney specalist in etc.

Now rang them and all got told was "ok you done all we can think off so cant help you anymore".

like WTF i spent lot money on this and hasnt run right. i have gone down every route to fix it and neither dupplier or manufacturer has made effort to help or even call out to see if there is any issues.

what are my legal options? I odnt have money go paying solicitors thats problem.

If there is fix or solution or i made mistake i will gladly fix it what ever cost is. but hard for someone trouble shoot the issue and automatically blame me without even seeing it.

 

[socket086]

the problem is you dont have good draught up chimley on my mothers stove she opens up all the drafters on stove before she opens the door so the room dosent get a blast of smoke,

 

[john_aero]

draft ok, chimney specalist checked it and said was fine.

also we had open fire 1st, then fitted stove, and now fitted stove with boiler all never and issue till this stove

 

[RobertG]

Small claims might be an option.
http://www.citizensinformation.ie/en/justice/courts_system/small_claims_court.html

Sounds like a reasonable argument of goods not fit for purpose. If you we're sold a store to light a fire in and it doesn't do that then...
http://www.adviceguide.org.uk/nirel...hat_is_meant_by_goods_not_fit_for_purpose.htm

 

[john_aero]

just ordered a monometer so i can monitor the draft up the flue and also see if wind affects it on different days when calm windy etc.

getting report from chimney specalist (one manufacturer gave me details for) who essentially said, the door ope is way to large for a 6inch rear flue so its design fault.

 

[(RIP) Bin Ridin]

Is it fed with outside air or air from the room? I was told that outside air can be too cold for chimney to warm up and draw.

 

[JohnnyBoxer]

I've closed all the vents on mine, because it's so windy tonight and the stove is still roaring, blasting out heat

Sounds like yoo would be best getting another installer to give his opinion

 

[john_aero]

Is it fed with outside air or air from the room? I was told that outside air can be too cold for chimney to warm up and draw.

no inside air only

 

[john_aero]

I've closed all the vents on mine, because it's so windy tonight and the stove is still roaring, blasting out heat

Sounds like yoo would be best getting another installer to give his opinion

ya seen that before good complaint in one way.

well going try get few more lads out. annoying parts is people who got my money are like, ya not bothered feck off.

 

[Teamin]

Ok, have you lined the flue to suit the boiler. Did the same person supply both the stove and the boiler flue. Did they do a site visit before specifying both?
Have you googled the stove name and looked for any problems other people have had.
Did you sign anything when getting the boiler. ( looking for something say that design and installation is down the the client ) come to think of it did they supply and fit.
Going from history of a positive draft, it may lean towards a design fault.

 

[Daisy Duke]

Seems to be a problem with a lot of them. The one here does the same, even tried opening the door the slightest bit and waiting a few seconds before opening it fully to reduce the suction but still makes no difference.

I'd go down the not fit for purpose route, you've tried everything possible to get it to work and you could prove that in small claims court. Maybe even a letter to the manufacturer stating you intend to take them to court might wake them up a bit

 

[john_aero]

ok story goes.

1 - old 8inch chimney was beuild about 25 year ago by last owner when did extension.

2 - went get stove, found one we felt best suited needs, explained property and supplier and local plumber i know said best fit 6inch SS flue and backfill with vermiculite to insulate even further.

3 - manufacturer said do this also as the exit from stove is 6inch so keeping constand size best can do.

4 - removed old stove, lined chimney and fitted in new stove,

5 - work done by myself, fatherinlaw and father. all of whom have done this many times in past. and concidering some the jobs seen "pros" do i was happier following guidelines and doing it DIY,

6 - on the DIY subject, as old chimney already in not like am am re inventing the wheel. i simply re sleeved an 8in down to 6inch and insulated.

7 - plumber joined up the pipes we had laid for heating and job done

8 fuel up and break stove in gradually...great

9 - after 2 weeks started realised stove was bedded in but smoking during re fueling had not stopped.

10 - beed on to both supplier and manufacturer and done everything they asked to fix it.

11 - raise chimney 2ft, then 4ft now 5ft total and fitted 3 different caps

12 - chomney lad came out, 1st item he said is what size is rear flue from stove, said its 6inch collar welded by manufacturer from day 1. said from his experience opening is way too large for 6inch flue.

Said its like lot people who want a huge open fire place but dont allow for bigger chimney to cope.

said looked like they just took their popular 20kw model and increaded it to 30kw but in doing so made front way too large so air rushing in large opening is blowing smoke back out

manufacturer said thats nonsence and none their stove give trouble

 

[john_aero]

when re fueled, stove runs perfect, heats house something crazy and is good on fuel. so running wise is better than we had hoped for. but its jsut the refueling issue

 

[(RIP) Bin Ridin]

Hi, I called into this place a couple of times to talk about a stove I plan to be buying, the owners Marie and John Wall were very helpful and have a lot of experience. Might be worth phoning to describe the issue and ask any advice.

http://www.cowexfordfireplaces.ie/contact us.htm

 

[ppgser]

Have you tried opening a window when using the stove?

 

[john_aero]

Hi, I called into this place a couple of times to talk about a stove I plan to be buying, the owners Marie and John Wall were very helpful and have a lot of experience. Might be worth phoning to describe the issue and ask any advice.

http://www.cowexfordfireplaces.ie/contact us.htm

cheers ill give them ring in morning

 

[john_aero]

Have you tried opening a window when using the stove?

tried every combination of, left window open, full open, right open or cracked open. patio door open or fcracked ope .

also tried every combination of each left open right cracked open vice versa.

patio door open fuly and 1 window opnfully etc etc etc

 

[john_aero]

ordered this to see if can check draft up flue

propper electric ones are unreal price

http://www.arro.ie/Products/175C-U-Gauge-Or-Manometer__MON175.aspx

 

[Corporal Punishment]

Yuo should basically tell the supplier, you've been more than patient with them but now you want your money back as per consumer legislation. Don't take any waffle and if they try to fob you off, send a solicitor's letter. It's actually not that dear.
Looks like I was lucky with my stove, the draw would nearly pull yerself up the chimney when you open the door.

 

[ronnie69]

how did u pay? If credit card or certain forms of finance, credit card firm/finance supplier is jointly and severally liable under Section 70 or 72 (or thereabouts) of Consumer Credit Act 1974 - give them some earache and they might in turn give the retailer the same (and buck their ideas up a bit). Check if CCA 1974 applies if you're in the north or south (Norn Iron often has its own legislation which mirrors legislation in Eng & Wales but with Norn Iron tagged on the end).

Check your insurances to see if you've got cover for legal expenses. If u have they probably have a free legal advice helpline and may also send some letters for you foc.

If most aspects of the stove/installation work OK, drawing from English Law (which might be a total waste of time) you're not likely to get your full money back, but should be entitled to get the cost of putting the stove in to the condition it should be in if it was right when delivered/fitted (ie not leaking when refuelled). Get 2 detailed quotes from properly qualified suppliers/fitters detailing the parts and labour to fix it. Send both quotes to seller of stove saying if they don't fix themselves within xx days, you'll instruct one of the 2 who quoted, then claim the cost of the repairs from the original seller of the stove, plus costs and interest (you might not actually get costs and interest, but mention it anyway).

In Eng & Wales (and maybe Norn Iron) it's Section 14 Sale of Goods Act 1979 (satisfactory quality). If the installation is duff, it's some part of the Supply of Goods and Serices Act errrrr 1982 I think. Fitness for purpose probably won't come in to it unless you said there was a specific use you intended to put it to which was unusual in some way. However, a satisfactory quality argument acheives the same thing anyway. Good luck.