Are there only unhelpful people working at Cannon BMW Braintree

[stolzy]

Hang-on a minute..

Is willow sue cannon?
If they are, it seems to be a sneaky, underhand, duplicitous kind of way to go about things. If its true, then it speaks very poorly about Cannon and their methods.
If its not true, then willow has my sincere apologies.
Doubtless he/she can clarify.

 

[John Armstrong]

I can see the logic of a dealer giving preference to someone who bought their bike at that dealer over someone who didn't. Ie you get an invite to Charlies latest book signing if you bought your bike there.

But, I'd guess that most dealers have pretty static incomes from new / secondhand bike sales, and therefore the only real growth areas will be aftersales / servicing. So, would most dealers try to get rid of someone who wants to bring them some work to do, or is all warranty work a cost to the dealer?

 

[Deleted account 250319001]

Is willow sue cannon?
If they are, it seems to be a sneaky, underhand, duplicitous kind of way to go about things. If its true, then it speaks very poorly about Cannon and their methods.
If its not true, then willow has my sincere apologies.
Doubtless he/she can clarify.

Yes, Willow IS Sue Cannon. I thought all knew this

 

[John Armstrong]

Yes, Willow IS Sue Cannon. I thought all knew this

Some interesting reading of their posts then if that's correct

 

[garfield]

Yes, Willow IS Sue Cannon. I thought all knew this

not the best way to make an introduction to the thread....

 

[Trippy]

Judging from the title of this thread and the way you have written this................I would honestly be amazed if the dealer in question let you back in again.!!!!!

I have to admit it sounds like they could dealt with you in the past a bit better but have to agree with the above, because correct me if I'm wrong but have you changed the title of the thread? Were the unhelpful people first refered to as morons? If I owned a business and you posted on the internet calling all my staff morons I wouldn't let you back through the door, bad press on one site or not.

2p

 

[Lord Vader]

Maybe these(highlighted) words where not the best choice.I did not mean them as a personal attack on anyone at Cannon BMW and i apologize for the use of these words.
But
The rest is absolutely true.As stated before English is not my first Language and i still think that Cannon BMW Customer service is not what it should be.I think that the E-mail i received proves my point.
After paying so much for a Motorbike from BMW,Traveling 4 times the 30 odd miles one way to Cannon(plus my wife in the car,cause i needed a lift back.All this because i could not get a Loan Bike) and the fault still not being fixed.Is it really that surprising that i am unhappy with the (Non) i received?

Yes you are absolutely right but i did apologized for it.And i am sorry about that
p.s. i did not change the Title of the thread ,this was done after Cannon BMW ask moderators of this forum to remove!!! the thread and they refused to do so.
They did however agree to change the title of the thread

 

[stolzy]

Not me.

Yes, Willow IS Sue Cannon. I thought all knew this

Funny how many of her posts mention good deals at Cannon's, whilst trying to pretend she is not who she says she is.
Dishonesty like this and the last post here would be enough to persuade me to give them a wide berth.

Willow - would you like to tell us whether you really are an enthusiastic Cannon customer or Sue Cannon masquerading (and lying to the group) as a satisfied Cannon customer?
Do tell - your reputation depends upon it.

 

[Deleted account 250319001]

I have to admit it sounds like they could dealt with you in the past a bit better but have to agree with the above, because correct me if I'm wrong but have you changed the title of the thread? Were the unhelpful people first refered to as morons? If I owned a business and you posted on the internet calling all my staff morons I wouldn't let you back through the door, bad press on one site or not.

2p

I think we all have at one time in our lives, said something out of line in anger or frustration. This is not a defence, just an observation and understanding.

4p

 

[the celt]

Is there a smillie for diiggin a big hole

 

[Deleted account 220427002]

Is there a smillie for diiggin a big hole

could do with one for filling it in too

 

[Jurgen]

Is there a smillie for diiggin a big hole

It could be call the Cannon yes

 

[garbo2]

I dont think that machine is big enough garbo

 

[Dave56]

............................!!!!!!!

 

[Deleted account W]

I can't believe this.

Integrity and trustworthiness?

What will they try next?

 

[Noddy]

You'd be hard pushed to make it up.

 

[ovenpaa]

You will find two sides to every story (Ask my ex about our divorce!) so I am sure both parties feel they have been wrong done by but it needs to be resolved. I have just ordered what will be my fourth BMW for next month and so far the experience has always been very good, I have had great service during the purchase and superb support with any warranty issues and this is one of the reasons I buy BMW's however this sort of thread makes me ask my self is buying this brand really the right way to go?

We pay for the support as much as the bike and if this is an indicator of how dealerships are going maybe I should be looking long and hard at my next choice of machine. I would like to hope this is an isolated incident and I am still confident in my choice of machine and dealer but the damage will have been done for some at least.

 

[Brian ROSEN]

You will find two sides to every story (Ask my ex about our divorce!) so I am sure both parties feel they have been wrong done by but it needs to be resolved. I have just ordered what will be my fourth BMW for next month and so far the experience has always been very good, I have had great service during the purchase and superb support with any warranty issues and this is one of the reasons I buy BMW's however this sort of thread makes me ask my self is buying this brand really the right way to go?

We pay for the support as much as the bike and if this is an indicator of how dealerships are going maybe I should be looking long and hard at my next choice of machine. I would like to hope this is an isolated incident and I am still confident in my choice of machine and dealer but the damage will have been done for some at least.

I have just bought my tenth BMW - five of them new from a dealer- and the main reason I stick to BM's is the courtesy and efficiency I always receive in the dealership. When I have had problems they have always become minor because of this service.

 

[Monsieur]

I have just bought my tenth BMW - five of them new from a dealer- and the main reason I stick to BM's is the courtesy and efficiency I always receive in the dealership. When I have had problems they have always become minor because of this service.

You didn't get yours from cannon then?
As an aside, you may be aware that I currently ride a Honda - a reliable, well-made machine which always brings excellent service from dealers and independents alike.

If I had paid the incredibly inflated high price for a new BMW that many of you have I would expect impeccable service EVERYTIME I had reason to visit a dealer. If service was not 100% each visit that would be a major cause for concern. I keep reading posts on here where a GS owner has visited a dealer and been offered coffee and their bike has been serviced as per schedule and the owner has posted on here expressing their delight - surely this should be the bare minimum expected anyway

I do feel that some GS owners have been sucked into the BMW 'dream' by advertising and certain TV programmes and are now being taken for a ride by their dealers (excuse the pun).

Notwithstanding the fact that Vader has been seriously short-changed by Cannon and dealers like that make me glad I've stuck with my wonderful machine
(PS)
I have owned a GS and I like this forum

 

[garfield]

We pay for the support as much as the bike and if this is an indicator of how dealerships are going maybe I should be looking long and hard at my next choice of machine. I would like to hope this is an isolated incident and I am still confident in my choice of machine and dealer but the damage will have been done for some at least.

mercifully, this isn't true of them all, there are some real pockets of great customer service out there, BMW should be doing more to promote them particularly that this is the standard across the brand.....