I generally found them ok until I sold my Crosstourer and bought my GS. Had my CT , XJR and Himalayan on a multi policy.
i called them to inform them I was changing my Honda to be informed that my current insurer wouldn’t cover my new bike automatically due to value and they’d need to refer it.
They never called back and getting hold of someone was a nightmare.( to be fair it was during pandemic issues)
Eventually I got through the day before I picked my new bike up and was told that i definitely could not get insurance with current insurer and would need to have a different policy on the GS with another insurer. Which obviously had no claim’s implications.
In the end I had to cancel entire policy and start again on a multibike policy. I had no chance to shop around and they knew it, felt I got royally shafted.
When I first dealt with them they seemed a cut above , a bit different. Sadly seem same as everyone else now.
I’m with Principal now.