BeMoto email?

[GADGET]

Has anyone got an email address for BeMoto? I have a policy with them and in fact spoke with someone there last Wednesday re a change of bike (today) and they were supposed to be ringing me back, but didn’t and now today their phone numbers are U/S I’m on the train to collect now and if I cannot get hold of them my only alternative is going to be to start another policy with someone else

 

[Paul G (BHT)]

Has anyone got an email address for BeMoto? I have a policy with them and in fact spoke with someone there last Wednesday re a change of bike (today) and they were supposed to be ringing me back, but didn’t and now today their phone numbers are U/S I’m on the train to collect now and if I cannot get hold of them my only alternative is going to be to start another policy with someone else

I have just raised this with them for you

 

[elgringo]

From their site, here's their phone number to check against the one you have 01733 907 001. No real email address, but it looks like Paul has covered that.

 

[GADGET]

I have just raised this with them for you

Thanks Paul, just counted up, have tried their numbers 20 times on way towards London this morning and sent email to the only email listed ‘ complaints (at) BeMoto. uk and an auto reply with a list of numbers. An RT awaits in Dorset!

 

[Paul G (BHT)]

The phones at BeMoto are currently down due an issue with the fibre network there, they are IP phones.

Ping an email over to helpme (at) bemoto . uk explaining your issue, include your phone number, and someone will call you

 

[GADGET]

The phones at BeMoto are currently down due an issue with the fibre network there, they are IP phones.

Ping an email over to helpme (at) bemoto . uk explaining your issue, include your phone number, and someone will call you

Thanks Paul

 

[timeandtide]

UKGSer does it again! (hopefully)
Well done Paul

 

[GADGET]

Dead end there, this was the email reply;
Thank you for contacting BeMoto.

Please note we are unable to make any changes or discuss your policy via email.

If you are looking to opt out of automatic renewal, you can do this on our website by using the following link: https://www.bemoto.uk/auto-renewal-opt-out

For anything else, please call us on:

• 01733 907001 - Existing Customers

• 01733 907000 - New Customers

 

[GADGET]

Same auto reply I got this morning

 

[Paul G (BHT)]

Same auto reply I got this morning

You are the next caller on their list, let me know if you have heard nothing by 13:30

 

[GADGET]

Big thank you to ‘The Boss’ today, all sorted and just arrived home with my ‘new to me’ RT TC which I bought via eBay from Steve Muff of Bidforbikes, what a nice guy he is too

 

[timeandtide]

See post 7

 

[Ex-Call Centre Chimp]

Excellent, enjoy the RT, fabulous bikes.

 

[ikkje]

Hi John,

I feel for you and I got so fed up with the delays when trying to contact bemoto, that I've completely given up on them. Good luck and hope you sort things out with them.