BMW Motorrad Insurance...update

[Country Bumpkin]

agreed

Wapping - that sounds like pretty good advice to me. getting angy/aggressive with people who are in a position to assist you is never going to get them on your side.

Good luck with the claim.

CB

 

[k1300sporscheeater]

I have been riding BMWs since 1979,in that time i've owned more new BMs than i can afford or what anyone would deem wise. I do know my way round the BMW dealer network,and can spot from a huge distance a poor,mediocre or fantastic BMW motorcycle dealer.

I have to write in on this forum and say i am sick to the back teeth of reading Mark2Jags continual vindictive whingeing and criticism of Bahnstormer Alton. I live in Dover yet happily ride a round trip of 300 miles to Bahnstormer Alton to let these guys attend to any BMW motorcycle issue i may have. Collectively,between all the guys there,they have a wealth of BMW knowledge and experience second to none and truly unequalled. They have frequently offered help,advice and service work F.O.C on warranty work, on a bike supplied by another lesser experienced dealer who adamantly denied faults existed. They are welcoming,helpful and again with friends of mine who have bought their BMs elsewhere, they too have gone to Bahnstormer when they wanted the job done properly.

Obviously ,i personally do not know the full in depth technicalities of the situation Mark2Jag has had with them. However surely as a matter of common decency and respect for others,a public forum should not be turned into a soapbox for individuals to rant and do their utmost to crucify others with whom they justifiably or unjustifiably feel aggrieved. No,i have no connection with Bahnstormer,although i do know where they keep the biscuits,and im talking real biscuits here,not like those cheapskate excuses for biscuits you get in Portslade. There are other fantastic BMW dealers out there too, BVM Moto(sadly no longer a main dealer), CW in Dorset and also SLM in Caterham. If youv got a fantastic dealer,or had fantastic service from a dealer then sing their praises from the rooftops and tell us,however,if you haven,t, then there always tends to be 2 sides to a story, i feel that on this occasion a public forum should not be used to persistently continue to discredit a truly outstanding dealer. Surely, a honorable and professional approach would be to discuss ones grievances with the other party,calmly and maturely in private.

 

[oldnfat]

To be fare the man did apologise.

 

[Dave The Driver]

I have been riding BMWs since 1979,in that time i've owned more new BMs than i can afford or what anyone would deem wise.I do know my way round the BMW dealer network,and can spot from a huge distance a poor,mediocre or fantastic BMW motorcycle dealer.I have to write in on this forum and say i am sick to the back teeth of reading Mark2Jags continual vindictive whingeing and criticism of Bahnstormer Alton.I live in Dover yet happily ride a round trip of 300 miles to Bahnstormer Alton to let these guys attend to any BMW motorcycle issue i may have.Collectively,between all the guys there,they have a wealth of BMW knowledge and experience second to none and truly unequalled.They have frequently offered help,advice and service work F.O.C on warranty work,on a bike supplied by another lesser experienced dealer who adamantly denied faults existed.They are welcoming,helpful and again with friends of mine who have bought their BMs elsewhere,they too have gone to Bahnstormer when they wanted the job done properly.Obviously ,i personally do not know the full in depth technicalities of the situation Mark2Jag has had with them.However surely as a matter of common decency and respect for others,a public forum should not be turned into a soapbox for individuals to rant and do their utmost to crucify others with whom they justifiably or unjustifiably feel aggrieved.No,i have no connection with Bahnstormer,although i do know where they keep the biscuits,and im talking real biscuits here,not like those cheapskate excuses for biscuits you get in Portslade.There are other fantastic BMW dealers out there too,BVM Moto(sadly no longer a main dealer),CW in Dorset and also SLM in Caterham.If youv got a fantastic dealer,or had fantastic service from a dealer then sing their praises from the rooftops and tell us,however,if you haven,t,then there always tends to be 2 sides to a story,i feel that on this occasion a public forum should not be used to persistently continue to discredit a truly outstanding dealer.Surely, a honorable and professional approach would be to discuss ones grievances with the other party,calmly and maturely in private.

You and your free biscuits

 

[Bahnstormer8]

Mark2jag.....I am actually lost for words!!

Just to briefly recount the finer points for you:

• We have been finally paid out less the excess for our bike
• We claim the excess, your helmet and boots back as uninsured losses
• The insurance company pay you directly for these, not us.
• I can't lend you another bike because you haven't got the money to pay the proper excess for this one let alone another - its just not fair on us regardless of whose fault it was.

We can't appear to do anything for you that doesn't result in you just making something more dramatic up to post on here.

Amazing.....and sorry for posting off topic!

Alistair

 

[mark2jag]

I have been riding BMWs since 1979,in that time i've owned more new BMs than i can afford or what anyone would deem wise. I do know my way round the BMW dealer network,and can spot from a huge distance a poor,mediocre or fantastic BMW motorcycle dealer.

I have to write in on this forum and say i am sick to the back teeth of reading Mark2Jags continual vindictive whingeing and criticism of Bahnstormer Alton. I live in Dover yet happily ride a round trip of 300 miles to Bahnstormer Alton to let these guys attend to any BMW motorcycle issue i may have. Collectively,between all the guys there,they have a wealth of BMW knowledge and experience second to none and truly unequalled. They have frequently offered help,advice and service work F.O.C on warranty work, on a bike supplied by another lesser experienced dealer who adamantly denied faults existed. They are welcoming,helpful and again with friends of mine who have bought their BMs elsewhere, they too have gone to Bahnstormer when they wanted the job done properly.

Obviously ,i personally do not know the full in depth technicalities of the situation Mark2Jag has had with them. However surely as a matter of common decency and respect for others,a public forum should not be turned into a soapbox for individuals to rant and do their utmost to crucify others with whom they justifiably or unjustifiably feel aggrieved. No,i have no connection with Bahnstormer,although i do know where they keep the biscuits,and im talking real biscuits here,not like those cheapskate excuses for biscuits you get in Portslade. There are other fantastic BMW dealers out there too, BVM Moto(sadly no longer a main dealer), CW in Dorset and also SLM in Caterham. If youv got a fantastic dealer,or had fantastic service from a dealer then sing their praises from the rooftops and tell us,however,if you haven,t, then there always tends to be 2 sides to a story, i feel that on this occasion a public forum should not be used to persistently continue to discredit a truly outstanding dealer. Surely, a honorable and professional approach would be to discuss ones grievances with the other party,calmly and maturely in private.

Thank you for the response. Lets start at the beginning as i feel that is as good a place to start as any. Said he" i am sick to the back teeth of reading Mark2Jags continual vindictive whingeing and criticism of Bahnstormer Alton." Really, well perhaps if things were trotting along at a decent pace and i was getting somewhere I think I would not need to mention it.. I like Bahnstormers, and they have good points as well as bad. I have praised them in the past so read ALL my comments regarding Bahnstormers before you have a verbose and frankly over the top kneejerk reaction to my post. It's a free country and I am entitled to give my opinions as long as they are based on facts. They are, so, get over yourself. Said he"Surely, a honorable and professional approach would be to discuss ones grievances with the other party,calmly and maturely in private"

You are absolutely right and I thank you for pointing that out to me. However all that has already been done. As a matter of fact I have within the last few minutes spoken to Alistair, and despite the apparent slagging off I have given Bahnstormers he has been the bigger man and promised to sort out the insurance excess, and has said that As a cheque can be written by anyone no matter how much money they do have or dont have, they stand fast on the fact that they want all the excess from me up front before I get to ride one of their bikes. On this point I wish to be crystal clear. I see no reason why I wouldnt buy another bike from Bahnstormers. yes there have been bad points but then so what there have been good points too,but people tend to forget I have posted both positive and negative. Whether they choose to accept my money is entirely up to them. I am in fact due to phone Bahnstormers and apologise to them for my post, which was done on a spur of the moment decision. Apology offered and assuming the reason I wrote this in the first place is addressed I think thats that. You live and learn. i dont apologise because of public pressure, as i really couldnt care what someone who has never met me and does not know the true extent of my frustration at asking questions and just NOT getting answers thinks of me.

By the way, the biscuits are excellent, as is the hot chocolate. Almost worth a trip there just for those..


HTH , Mark.

 

[mark2jag]

To be fare the man did apologise.

Ah well you seenot only did i apologise i actually spoke to alistair in person, and as far as Im concerned its all done and dusted.
Can I have my coat back now please I'd quite like to leave...

 

[DrogoNevets]

They are being unfair though
I picked my bike up from bahnstormer alton back in Nov

First time they have EVER seen me

Popped in on the monday eve, pitch black and wet. Asked to take it for a spin, did so after some paper work (no deposit taken) and off i went

Now on this occasion, there was no issue on test run, and i bought the bike. However, i would agree that the second i handed over my hard earnt cash, they stopped caring aout me. The service i have received since, has depended ver much on the individual (cant remember names and i probably wouldnt say even if i could)

Now how abouts we just agree all shops have good and bad points and get back to te point that allianz insurance seem to be rubbish

 

[WindyChuffer]

now they want a cash deposit of the entire excess before they will even let me set a leg over one of their bikes.

Why do they want the excess paid up front in cash? Seems a bit strong.

Normally you sign a bit of paper saying that you agree to pay the excess should you be involved in an incident. Sometimes your credit card details are added to the form too, giving the dealer an automatic means to take the money.

Very odd.

 

[Wapping]

Amazing, all sorted out....

The chap from Bahnstormer's seems like a half decent fellow, too...

 

[Geziuks]

I just can't understand insurance companies.. they don't want to pay for genuine accident, saying that the deer is "uninsured" , but when it comes to whiplashes, they hand out the money very easily... and then they say that motorist suffer from high insurance premiums because of dishonest drivers! No broken bones, no compensation!
Sorry to hear you have problems with your insurance!

 

[JohnnyBoxer]

I live in Dover yet happily ride a round trip of 300 miles to Bahnstormer Alton to let these guys attend to any BMW motorcycle issue i may have. Collectively,between all the guys there,they have a wealth of BMW knowledge and experience second to none and truly unequalled. They have frequently offered help,advice and service work F.O.C on warranty work, on a bike supplied by another lesser experienced dealer who adamantly denied faults existed. They are welcoming,helpful and again with friends of mine who have bought their BMs elsewhere, they too have gone to Bahnstormer when they wanted the job done properly.

That's a sweeping statement...........................Rainbow BMW have an equal level of knowledge & customer service too

 

[Bahnstormer8]

Why do they want the excess paid up front in cash? Seems a bit strong.

Normally you sign a bit of paper saying that you agree to pay the excess should you be involved in an incident. Sometimes your credit card details are added to the form too, giving the dealer an automatic means to take the money.

Very odd.

You would have to understand the 'whole situation' - not everything is as clear as some may suggest......

 

[mark2jag]

Apologies for hijacking your thread again. .. BUT......

You would have to understand the 'whole situation' - not everything is as clear as some may suggest......

. I thought it was all done and dusted and now..........

Not everything is as clear as some would suggest. Is the "some" in your statement relating to me?????
Ok then so lets clarify the situation, just all friendly like, shall we.
I Crashed YOUR bike, I told you about it straight away. As my personal circumstances dictated that I could not afford to give you the money straight away (incidentally the first time since I left school where i can honestly say I had NO money, ever, period.) I was honest and told you I would pay you as soon as i practically could. I seem to remember personally handing you an envelope with £250 stuffed into it. I understand this still might not be good enough for you. If this is the case please let me know and I will give you the other £250, and then claim that back too at a later date on the basis that my expenses will be recouped by His insurers. I do see Bahnstormers as treating me fairly well apart from the blip we now seem to be going through. If I was able to demonstrate to your satisfaction that I had the means at my immediate disposal to pay your excess 7 times over, do you think it might allow you to arrange a test ride or not. I'm perfectly happy to let you see my bank details along with my now very generous overdraft facility....
I hope you see this as a constructive request rather than an insulting slanging match.

You took the time out to post on here and now I have replied in a similar vein to your post..

I still look forward to coming to see you and relieving you of yet more choccy biccies, and hot chocolate of course.


Happy to help.......


Mark

 

[oldnfat]

Is it me or is this getting very strange!!!

 

[k1300sporscheeater]

To coin an old Scottish saying "If at first ye don't succeed,pull yer foreskin o'er yer heid"

 

[iandavid]

Is there an update on the OP's post as the issues he's having with BM Insurance may influence many of us who are coming up for renewal.

 

[Wapping]

Nah, mark2jag's tale is much more entertaining....

 

[oldnfat]

Is there an update on the OP's post as the issues he's having with BM Insurance may influence many of us who are coming up for renewal.[/QUOTE

At the risk of boring wapping things have moved on with the claim....bike is a write off so now we wait and see. I will keep on until resolved to give other Tossers an overall real time review of the quality of cover. So far service hasn't been great BUT if we get to a realistic outcome it is probably worth living with.

However, there is one thing that is worth considering when taking out Motorrad Insurance.

Any crash damage HAS to be repaired by Motorrad to original condition. What his means is that you are getting OEM kit and work standards. Talking to the BMW engineer they have seen repair work from other sources where it would not pass inspection in BMW. For instance, on one bike they saw the repairer had simply cut into the wiring loom rather than going back to the source and replace back to OEM spec.

My experience is that repairers bid for work or a contract from insurers which clearly puts price pressure on them....possibly compromising the quality of the repair. At least with Motorrad Insurance you KNOW that you are getting a high standard of repair.

I guess the down side is that repairs are more expensive and therefore more likely to write a bike off and will lead to higher premiums.....you gets what you pay for....my experience is that the cheapest insurance is fine right upto the point you need it.

Not helped me here as the bike is not being repaired...bring on the total loss valutation

Final point on service....having spoken to them in Friday (eventually) I re emailed details (recepits, descriptions, photos) for the kit over the weekend with the promise they would come back to me imediately with a valuation. Still waiting but will give them the week to respond.

Cheers and apologies for the length of the note.

 

[Nice 'n' Fat]

However, there is one thing that is worth considering when taking out Motorrad Insurance.

Any crash damage HAS to be repaired by Motorrad to original condition. What his means is that you are getting OEM kit and work standards.

Quite right too ......... I wouldn't expect anything less for £130 per year