Ev, post 147
It’s was given to the salesperson whom collected the bike on Friday.
It’s was given to the salesperson whom collected the bike on Friday.
Brand new Moto Guzzi v100s corrosion
- Thread starter DING-DONG
- Start date
I must’ve missed that… my apologies.Ev, post 147
It’s was given to the salesperson whom collected the bike on Friday.
Thanks for this information everyone, I had no idea.
I've put a deposit on a new scooter this afternoon and paid £100 of it on a credit card on this basis.
I think that whilst we're all extremely sorry for this crap that Ding Dong is having to deal with, there's a lot of collective wisdom in this thread.Thanks for this information everyone, I had no idea.
I've put a deposit on a new scooter this afternoon and paid £100 of it on a credit card on this basis.
I would agree re the £100 on a credit card - great advice. I also think we'd all be 'cautious' about this particular dealer, we'll inspect a bike thoroughly before accepting it, we'll be conscious of the issues around whose hands the V5 is in, if there are difficulties we'll document everything in clear emails and we understand the routes to escalate the issue if the dealer doesn't play fairly.
Whilst its an ongoing sad tale, at least some value has come through the discussion so hopefully other members won't find themselves dealing with this kind of problem.
Totally agree with Paul.
Don’t let your guard slip, it’s pretty obvious what happened here, they knew full well of said issues before even delivering the bike and instead of delivering the bike in daylight on the pre-arranged date, they delivered it 2 days earlier in the hrs darkness to hide the issues.
This morn I’ve issued the final demand notice they have until end of business tomorrow 5:30pm to refund all monies, failing that I’ll leave it in the hands of a solicitor, it’s going to end up being very expensive for them.
Don’t let your guard slip, it’s pretty obvious what happened here, they knew full well of said issues before even delivering the bike and instead of delivering the bike in daylight on the pre-arranged date, they delivered it 2 days earlier in the hrs darkness to hide the issues.
This morn I’ve issued the final demand notice they have until end of business tomorrow 5:30pm to refund all monies, failing that I’ll leave it in the hands of a solicitor, it’s going to end up being very expensive for them.
I find it odd that a bike in this condition was even in the system. I can understand that the dealer will be struggling with cashflow at this time of year and, as such, will be doing everything to keep hold of Dave’s money but it still begs the question as to where this bike came from.
If it had to have some remedial work done before it could be sold, you’d have thought it would have been done to a better standard.
Indeed. It's been a poor time and one that I hope Ding-Dong gets the best outcome from.
As mentioned earlier in the thread it would never have crossed my mind to go over a brand new bike before riding it but I've a new scooter coming next Wednesday, Insha'Allah, so will be going over it with a fine toothed comb before it sees any tarmac whatsoever.
As mentioned earlier in the thread it would never have crossed my mind to go over a brand new bike before riding it but I've a new scooter coming next Wednesday, Insha'Allah, so will be going over it with a fine toothed comb before it sees any tarmac whatsoever.
Too right DING-DONG, the owner can't be very switched on, surely after requests for a refund he must know that delays will further trash their reputation. As it is, they have already lost thousands in revenue, in todays economy they cannot afford to lose more. If I were the owner, serious investigation would take place into who actually took the decision to let the bike through PDI, let's say they would be in for a heavy "personal development" plan, unless of course it was him personally.
Had a couple of new Guzzi in recent years and in both cases tried to negotiate a deal with MSC, won't even be approaching them if I go for another, many on here will feel the same - their loss.
Had a couple of new Guzzi in recent years and in both cases tried to negotiate a deal with MSC, won't even be approaching them if I go for another, many on here will feel the same - their loss.
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I hope you get the outcome you want mate ASAP because its a shit start to a new bike.
Says a lot when they try and shift it all to MG instead of fessing up and saying a) the bike shouldn't have come from MG like that (if it did) and b) it shouldn't have gone out like that, plus why it did and what they've done to stop a repeat. Then to make it worse they just try and bounce you into a replacement without giving you a choice.
As it is, like you, i wouldn't want them laying a spanner on my bike.
As a business they should know better when its crystal clear what's happened and all this just results in a loss of reputation and future business.
Tbh it’s put me off Moto Guzzi, I won’t ever be buying into the brand, reason being it seems the manufacturer isn’t putting the pressure on there dealer to do the right thing, it’s as clear as daylight yet MG are not really interested and you cannot buy into something when the manufacturers don’t give a fook what shit they turn out or our there dealer handles themselves.
I will take MSC to the cleaners and there fools if they think different.
I will take MSC to the cleaners and there fools if they think different.
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Lets hope tomorrow brings a positive result for you. I understand the problems some folk have with Piaggio. I believe the main thing is to find a good dealer. 9 new Gussis for me in the last 10 years, all from the same dealer. Any problems, although few and far between, have been dealt with quickly and fairly.
maybe not for now but don't push Guzzi off your radar forever. They are great bikes. And only getting better'
Good luck for tomorrow.
maybe not for now but don't push Guzzi off your radar forever. They are great bikes. And only getting better'
Good luck for tomorrow.
No doubt by now they will have seen your Facebook post you loaded, so maybe ... just maybe they are royally pissed off with you and how things have developed and the damage that that post will cause to their business. Dont get me wrong, that bike should never and i mean never have ever been tried to be passed off as a 'New' bike. They only have themselves to blame for all of that, the story behind that bike i doubt you will ever know. If it was me i would have been sat in the dealers the next day and requested my money back. Can only wish you all the best but i cant help feeling that you have not helped your situation.
Posting a review on Moto Guzzi’s fb review platform will have changed nothing.
If you do some digging you can find other customers whom have had similar issues with this dealer, so they have form.
If you do some digging you can find other customers whom have had similar issues with this dealer, so they have form.
The other option, if your feeling brave and adventurous
Visit the dealers in person armed with a chair, tell them your not leaving until you get a refund
Then proceed to tell everyone who walks through the door , of the lack of refund
Eventually they will get pissed off and ask you to leave ... to which you refuse.
If they threaten the old bill, even better, that way it gets more chance of getting into your local rag , especially if you get nicked
And when it goes to court, the dealer will have to stand in front of the judge and explain why they refused to give you a refund
Visit the dealers in person armed with a chair, tell them your not leaving until you get a refund
Then proceed to tell everyone who walks through the door , of the lack of refund
Eventually they will get pissed off and ask you to leave ... to which you refuse.
If they threaten the old bill, even better, that way it gets more chance of getting into your local rag , especially if you get nicked
And when it goes to court, the dealer will have to stand in front of the judge and explain why they refused to give you a refund
I wouldn’t imagine footfall is particularly high at this time of year.
I think that the OP is doing the right thing. Moto Guzzi may choose not to get involved directly with the customer as the contract is between the dealer and buyer.
Keep up the pressure. They’ve already offered you a replacement bike and in my experience, changing that to a refund is made much easier for that.
They have accepted responsibility.
If it was my dealership I would have offered a replacement bike first, it’s the obvious step from their side.
I don’t mind confrontation but it’s best I don’t visit, I think me visiting on Tuesday was a stupid idea and I’m glad they closed early as it probably saved me a spell behind bars at Xmas.
No one likes to hear something they don’t like and everyone has a plan until the first smack in the face.
Offering a replacement is the obvious first step but I’m not sure getting from there to a full refund is going to be straightforward in this case.
It seems clear that the dealer knew that the bike was sub standard and tried to palm it off on a customer although the problems with it are quite apparent and you would have thought they’d have made more effort to cover them up. The fact that they conspired to palm the bike off on Dave makes me worry that the £15.5k is very important to them or their bank manager and they may not be in a position to refund it where as sourcing a new bike from MG they would have 30 days to pay for it.
How this bike got in this state is still a mystery.
Indeed! A scooter shop flogging £3-4K vespas once every 2 weeks... then Comes Dave and slaps (metaphorically speaking) a £15.5k on the desk of a sales man. A Christmas doo was to be had indeed, he must've thought. Half of it, is probably down some gutter, mixed in with a steak and some stomach acid.
What does your contract say? Is it for the supply of a very specific bike - frame number etc or just a V100S. Your rights to reject and cancel the whole deal may hinge on that. Strongly suggest you get a bit of legal advice. Contract law gives the supplier the right to remedy a fault. Which he is doing. You have an obligation, within reason, to let him provide that remedy. Which it could be argued you aren’t if you reject the remedy at this early stage. Equally though the shabby underhand tactics suggest an egregious attempt to not properly fulfill the contract. So contract could be viewed as void. Like I said speak to a lawyer.
Home insurance or breakdown cover or something may help with this.
Home insurance or breakdown cover or something may help with this.
it is not that the bike is " not fit for purpose" much more like "not of merchantable quality" .
it will still do the purpose IE ride and move without breaking down. it is that the quality is not what you would expect.
it should never have left the shop.
it will still do the purpose IE ride and move without breaking down. it is that the quality is not what you would expect.
it should never have left the shop.
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