Broadband?

[Scuba-Sparky]

Hi Everyone
Got a question for you IT guru's
Currently using Talk Talk (formerly Tiscalli ) since the takeover I now have to reset the home hub 3 to 8 times a day to get re-connected .
My question is - Will one of the other ISP's be any better? or is it just Talk Talk? or my phone line? Never had the broad band drop out before the Talk Talk - Tiscalli take over (5 years) Have used there help line usual read it out off the guide replies.
Any comments welcomed, useful or rude!!

Scuba

 

[AberdeenAngus]

Zen.
Bit more expensive but shooperb.
Hardly an issue in 5 years with them.

 

[forest biker]

forest biker

Hi Everyone
Got a question for you IT guru's
Currently using Talk Talk (formerly Tiscalli ) since the takeover I now have to reset the home hub 3 to 8 times a day to get re-connected .
My question is - Will one of the other ISP's be any better? or is it just Talk Talk? or my phone line? Never had the broad band drop out before the Talk Talk - Tiscalli take over (5 years) Have used there help line usual read it out off the guide replies.
Any comments welcomed, useful or rude!!

Scuba

hi scuba-sparky i had the same thing happen when they moved me over and it was driving me mad , then reset the laptop to the hub and no problems since, not sure if this is the right thing to do but done the trick

 

[wessie]

It could be either.

Your biggest problem will getting someone from the ISP to take an interest. I had a problem on my line. My ISP (Be/O2) was very good, doing their checks then calling in BT who were useless. It wasn't until the voice line became very noisy that BT admitted that I was connected to a poor quality cable. All hunky dory now.

My sister was on AOL. Their connection dropped out completely. AOL (another TalkTalk brand) were hopeless, denying any liability & blaming BT. BT did the reverse, blaming AOL. She ended up switching to BT broadband. As BT owned the line & provided the broadband they had to take ownership of the problem. Surprise, surprise, they found a poor connection on their kit.

So, my advice, is bin TalkTalk & switch to a decent ISP. Zen is one, Be*/O2 is another. Very good discounts if you have an O2 mobile, by the way.

 

[Scuba-Sparky]

Cheers Every One

I was thinking along the same lines.

Now to do some web searching. Only if it stays connected long enough.

 

[Deleted account Cooperman]

Talktalk had my broadband and telephone line for a number of years. This year the number of times the line dropped became a joke, but I was stuck as to go elsewhere I would need to transfer the phone line back to BT at +£100.

Eventually bit the bullet and went back to BT who transferred the line for free.

Great move

Faster connection and not one line drop.

 

[Dickieboy]

I had exactly the same problem earlier this year, and I'm a Tiscali/Talktalk transferee as well, a call to Talktalk and it transpired there was a fault at the BT exchange a while later it stopped as suddenly as it started and I don't have a moments trouble now.

Unlimited downloads subject to the usual, connection speed of 6 to 7 mbs, free landline calls 24/7 for £22.48 a month if anyone can point me in the direction of a better deal I'd be grateful, my present contract runs out in about 3 months.

 

[wessie]

I had exactly the same problem earlier this year, and I'm a Tiscali/Talktalk transferee as well, a call to Talktalk and it transpired there was a fault at the BT exchange a while later it stopped as suddenly as it started and I don't have a moments trouble now.

Unlimited downloads subject to the usual, connection speed of 6 to 7 mbs, free landline calls 24/7 for £22.48 a month if anyone can point me in the direction of a better deal I'd be grateful, my present contract runs out in about 3 months.

O2 might come close if you use their mobile service, spread the free 3 months over the 12 month contract period on their All Rounder tariff.

You'll might be quids in if you can get the £50 Quidco cashback & the free 3 months
http://www.quidco.com/o2-home-broadband/?ac

Although, if it ain't broke...

 

[Paul Wakefield]

Currently paying BT £24.03pm for all line rental, landline calls and Broadband. Achieved connection speed is around 7Mb - not too bad for a rural area; I think there is a download limit but it hasn't troubled me (I don't have very large download requirements). Big advantage is that they can't play one off against the other - if there is a problem, it has to be BT.

They can be a bunch of plonkers at times - their billing systems are terrible but it usually gets sorted fairly quickly and satisfactorily. And the Braoadband service has been consistent with very few outages.

 

[turbine_2]

What I would reccomend, if it's just the problem with your connection, is to call in to their retentions team. Explain the problem, let them know that you're tried their help several times with no joy, and that the only reason you're thinking of leaving them is because of the poor service you are receiving. Be reasonable, stick to the point (it's not the money, it's the service) and one of two things will happen.
1. They'll not be able to do anything for you and apologise, leaving you free to move on to a new provider.
2. They'll batter the relavent people to get the problem fixed (probably send you a new router first, but then may get someone in a van out to fix what's wrong if its not the router).
Good luck

 

[rodders]

B.T. are messing with all other ISP lines so that you complain, leave and join them... allegedly

 

[D6]

tiscali was really bad, i switched to 02 and all was ok

 

[g.s.john]

B.T. are messing with all other ISP lines so that you complain, leave and join them... allegedly

Thats what the other ISP's tell you they all have to use BT's infrastructure if that was the case there would have been lawsuits BT will never be the cheapest but it does what it says on the tin the only problem in five years was caused by local scrotes nicking the cable.

 

[Rasher]

I had issues when Pipex (Who were supurb) sold their home user business to Tiscali, my connection turned to poo shortly after.

They apparently gave me a free upgrade to a speed my line could not support, then they could not cancel the faster connection I "had ordered" after two months I switched to BT....

I told the sales people I wanted 2Mb and no more as that is what my line would support, but from day one it did not work, for over two weeks they told me it would "settle down" as it autotunes.

Knowing a bit about IT I discovered the line would not support large packets, a PING with 32 Byte packets would suffer a 90% loss, at 8 Bytes it was rock solid.

Problem is I think their speed checkers send lots of small packets, so they told me I have 4Mb working fine, yet a small file download would take hours, I worked out the speed was under 10k - about 1/5th of what I had on dial up over ten years ago.

I could not escalate to a person with brain and every phone call resulted in someone from India telling me to unplug my router, stand on head, do the Hokey Cokey

Eventually after I had to get very rude I was put through to a more senior person, I explained the behaviour of the PING's and within 2 hours it was sorted, however from inital Tiscali issue to BT resolution was about 12 weeks with little or no internet - bills still had to be paid though!

Good luck - you may need it!

 

[Womble]

Hi Everyone
Got a question for you IT guru's
Currently using Talk Talk (formerly Tiscalli ) since the takeover I now have to reset the home hub 3 to 8 times a day to get re-connected .

Out of interest, have you tried changing your router speed setting from autonegotiate to ADSL? I live at the boundary where ADSL2+ makes no real difference and I get a more reliable connection by fixing the connection setting to ADSL only - the continual attempts at negotiation and renegotiation just got in the way.

 

[davegs]

Good old talk talk!

Well, I have just got back on here (internet) since going off on Tuesday, must have been snow related as it's ben a bit heavy around here, phone ok but no net. Phone them up get a pre recorded message saying fault at the exchange and their working on it!. Any one would have thopught they were building a new one from scratch but still back ok now. Was with tiscali for a few years no probs, but since take over a few hav occured still fingers crossed and hope for the best. Being snowed in whatched tv, now talk talk so had to whatch bbc etc what a load of crap!. Briefly whatched "I'm a celebrity" that Stacey has got nice tits, tee shirt started comming off and I thought here we go! then she pulled it up again, aghhh, turned it off. But all back now and star treks on bliss!!.
Dave GS

 

[Mr K]

B.T. are messing with all other ISP lines so that you complain, leave and join them... allegedly

Crap.

The network provider is Openreach.
We operate under strict conditions: We must treat all ISPs the same: Although BT own Openreach the penalties for showing BT Global favour over other ISPs are punitive.

...and actually as an Openreach employee, I don't actually care who the ISP is, I just provide service or repair service.

We do wires.

 

[Scuba-Sparky]

Hi Everyone
Thanks for all the replies Still trying to make up my mind if I should jump ship (ISP provider) have checked out some the router settings, have not changed anything get as it has been behaving its self over the last few days Typical!!

Mustn't grumble