Used them twice and we use them for one of our blood bikes. Good and not so good. On their 3rd service manager in 2 years. I prefer them to Bahnstormers.
Thanks for your response, it does seem I have read good and bad about most dealers when looking at reviews. Anything in particular you weren't happy about?
I previously bought a bike from NOG they were OK, but stopped using them when I discovered CW, who sadly are no longer an option. Dick Lovett at Avonmouth are not much further either, but all of these are big and they don’t give off good vibes.
NOG are 82 miles
Avoid Balmer Lawn at all cost! They completed works on my BMW after a recall. It hasn't worked for two years and I've just found they fitted the wrong parts after being very rude to me.
Avoid at all costs.
2
I have had a similar issue on a software recall on my RT. Total lack of interest. BMW booked the bike in for me due to ongoing issues and assured me Balmer Lawn would refund my travel costs (that included a ferry). Like getting blood out of a stone, calls not returned and uninterested staff. Even the service manager did not return my calls. Back to BMW customer services.Avoid at all costs.
AVOID THIS PLACE AT ALL COST.
Having just read the reply below this epitomises how Poor this company is.
Yes my vehicle is 14 yrs old. It has NEVER had an issue.
The milage quoted is only 30,000 miles wrong. Current milage is 51,845
The aftermarket items were fitted by Touratech 14years ago and NEVER been an issue.
It was No Charge for two reasons. This was a BMW recall and Balmer Lawn messed it up!
Each time I returned the bike you made different excuses for the shoddy workmanship. The bike has been in 4 times with this not two! The fuel pump kink was after the Second Pump was fitted. The first one, I was told by you, was the wrong fuel pump.
P.S. this is the first I've heard that you recommend an electrical engineer as YOU NEVER contacted me as promised.
ORIGINAL POST
I have a BMW GS1200 which was recalled for a Fuel Pump issue. Took it to Balmer Lawn.
First time they released it I got 8 miles before it was fuel starved.
Second time they had fitted it incorrectly and fuel sprayed all over my hot tank and myself. A miracle I wasn't badly injured.
Third time it was released fuel starvation again but just stuttering at the approach to Junctions or roundabout. Dangerous.
Fourth time back to the original 8 miles before complete stop.
Balmer Lawns response! It must be an electrical issue. Nothing we can do. This bike had ZERO issues before they had it. I've now waited a month for them to 'Call you back in 48hrs'. I complained to BMW HQ and I've just received a letter saying We understand Balmer Lawn have contacted you and resolved this issue so we are closing the complaint. I've heard less than nothing!
They have effectively rendered my bike unusable. With a Motorcycle holiday pending I'm furious. 2 Yrs this has been going on. I've already lost one tour!
Their call back service is atrocious and having spoken to other BMW riders they avoid Balmer Lawn too.
Balmer Lawn BMW Motorrad Brockenhurst (owner)
a month ago
Mr Llewellyn
Your motorcycle is 14 years old and has covered 85,000 miles and has had numerous aftermarjet electrical items spliced into the existing wiring harness. The replacement fuel pump was carried out at no charge to yourself and after you returned the bike we replaced the fuel pump again to rule out a manufacturing fault with the first pump, Again this was carried out at no charge to you. We believe that the running issues you're experiencing are electrical and are potentially caused by the aftermarket installation. We have recommended that you seek the expertise of an auto electrician and we completely refute that the running issues that you are experiencing are caused by the two replacement fuel pump. We are aware that the fuel pump seal was kinked on the first installation but we rectified this.
Simon Bradley
